Learn about permissions for Take Control technicians

View each permission available for technicians and its description to help understand what each individual permission does.

Main Permissions and Default Settings

Session Creation

Permission name	Description
Allow members to generate PIN codes	Users can create PIN codes for support sessions
Allow members to generate Calling Cards	Users can create Calling cards for customers

My Computers Management

Permission name	Description
Allow members to access Devices	Users can select and edit devices from the Devices section of the Admin Area and Technician Console
Select Group Access	Users can access only the specified Groups from the Devices section of the Admin Area and Technician Console
Members can edit Device/Group customer details	Grants permissions to edit customer details of specific groups and devices within those groups
Groups	Grant granular permissions to Add, Delete, Move or Edit Groups in the Devices section of the Admin Area and Technician Console
Computers	Grant granular permissions to Add, Delete, Move or Edit Computers in the Devices section of the Admin Area and Technician Console

Miscellaneous

Permission name	Description
Can disconnect any other Techs	User is able to disconnect other technicians in order to free up licenses being used by other technicians.
Can only disconnect Technicians from same Department(s)	Grants permission to disconnect other technicians in the same department in order to free up licenses being used by other technicians.
Can be disconnected	Allows technicians with this permission to be disconnected in order to free up licenses being used by other technicians.
Can cancel Requests	Grants permission to cancel support requests from customers
Mark Requests as urgent	Grants permission to mark any support requests as Urgent

Technician requests

Defines which requests technicians can receive.

Permission name	Description
All Departments and Technicians	Technicians can receive support requests from all departments and technicians
Department(s) only + General Queue	Technicians can receive support requests from their assigned department(s) as well as the General Queue
Department(s) only	Technicians can receive support requests from their assigned department(s) only
Technician only + General Queue	Technicians can generate their own support requests and receive requests sent to them specifically as well as from the General Queue
Technician Only	Technicians can generate their own support requests and receive requests that are sent or transferred to them

Default queue of a new Support Request

Permission name	Description
All Departments and Technicians	New support requests are sent to the queue for all departments and all technicians
Technician only	New support requests are sent to the technician
Last Used	New support requests are sent to the queue that was last used
Specific Department	New support requests are sent the selected department

Video Recording

Permission name	Description
Disabled	Video recording is turned off during a support session
Off by default	Video recording is turned off at the start of a support session and must be manually enabled
On by default	Video recording is turned on for support sessions
Always on	Video recording is on for all support sessions

Admin Area Permissions

Access

Permission name	Description
Technician has access to the Admin Area	Grants the technician access to log in to the Admin Area

Permissions

Permission name	Description
Use Monitoring	Grants permission to run a monitoring report for devices in the Admin Area
Manage Monitoring	Grants permission to create alerts and monitoring rules for devices in the Admin Area
Remote Control	Grants permission to start a remote support session to a device from the Admin Area
Join Session	Grants permission to join a support session
Deploy Scripts	Grants permission to deploy scripts from the Admin Area
Deploy Security Settings	Grants permission to apply security settings from the Admin Area
Deploy Configuration Settings	Grants permission to apply configurations and security settings from the Admin Area
Start Chat	Grants permission to start a chat session from the Admin Area
Send Message	Grants permission to send a message to a selected device in the Devices page of the Admin Area

Access Permissions

Operations

Permission name	Description
Devices	Choose to grant no access, read-only access or full access to the Devices page
Sessions	Choose to grant no access, read-only access or full access to the Sessions page
Downloads	Choose to grant no access, read-only access or full access to the Downloads page

Management

Each permission corresponds to different areas of the Management section of the Admin Area.

Permission name	Description
Technicians	Choose to grant no access, read-only access or full access to the Technicians page
Departments	Choose to grant no access, read-only access or full access to the Departments page
Licenses	Choose to grant no access, read-only access or full access to the Licenses page
Calling Cards	Choose to grant no access, read-only access or full access to the Calling Cards page
Installers	Choose to grant no access, read-only access or full access to the Installers page
Deferred requests	Choose to grant no access, read-only access or full access to the Deferred support request page
Mobile Config	Choose to grant no access, read-only access or full access to the Mobile Config File page
Secrets Vaults	Choose to grant no access, read-only access or full access to the Password Secrets Vaults page
Surveys	Choose to grant no access, read-only access or full access to the Surveys page
Proxies	Choose to grant no access, read-only access or full access to the Proxies page
Scripts	Choose to grant no access, read-only access or full access to the Scripts page

Reports

Each permission corresponds to different areas of the Reports section of the Admin Area.

Permission name	Description
Session History	Choose to grant no access, read-only access or full access to the Session History Report
Missed Sessions	Choose to grant no access, read-only access or full access to the Missed Session Report
Session Reports	Choose to grant no access, read-only access or full access to the Session Report
Audits	Choose to grant no access, read-only access or full access to the Audit / Monitoring Report
Surveys	Choose to grant no access, read-only access or full access to the Survey Report
Deferred requests	Choose to grant no access, read-only access or full access to the Deferred Support Request Report
Notifications	Choose to grant no access, read-only access or full access to the Notification log page
Technician Performance	Choose to grant no access, read-only access or full access to the Technician Performance Report
Script Jobs	Choose to grant no access, read-only access or full access to the Script Jobs History Report

Profile

Each permission corresponds to different areas of the Profile section of the Admin Area.

Permission name	Description
Identification	Choose to grant no access, read-only access or full access to the Identification section of the Admin Area
Applet setup	Choose to grant no access, read-only access or full access to the Applet setup page of the Admin Area
APIs	Choose to grant no access, read-only access or full access to the API section of the Admin Area
Agent setup	Choose to grant no access, read-only access or full access to the Agent setup page of the Admin Area
Email Templates	Choose to grant no access, read-only access or full access to the Email template creation page of the Admin Area
Integration	Choose to grant no access, read-only access or full access to the Integration options page of the Admin Area

Session Permissions

Feature Access

Permission name	Description
Remote Desktop	Grant permission to access the Remote Desktop tab of the Remote Viewer during a support session
FTP	Grant permission to use the File Transfer Protocol feature during a support session
System Info	Grant permission to access the System Info tab of the Remote Viewer during a support session
System Shell	Grant permission to use the System Shell feature during a support session
Registry Editor	Grant permission to use the Remote Registry Editor during a support session
RDP tunneling	Grant permission to access the Remote Desktop Protocol feature during a support session
TCP Port Forwarding	Grant permission to use the TCP Port Forwarding feature during a support session
Access Remote Audio	Grant permission to access the Remote Audio feature during a support session
Users can disable features	Grant permission to disable features of the Remote viewer during a support session

Request Management

Permission name	Description
Can access Deferred Support Requests	Grants permission to access Deferred Support requests
Access Inter-Technician Chat	Grants permission to chat with other technicians
Show only one request at a time	Displays a single support request at a time
Show request details	Displays details of an incoming support requests
Show request details after acceptance	Displays support request details after it is accepted by the technician
Auto Login in Admin Area	Automatically logs the technician into the Admin Area
Chat with clients	Chat with clients before starting a support session

Session History

Permission name	Description
Session History	Grant no access to session history, access to all history or only access to the technician's own sessions