Chat with your customers outside of a support session
Use the out-of-session chat feature to initiate a text chat dialogue with active users who have the Take Control agent installed on their device, without having an active remote-control session in place.
- Log in to the Admin Area and navigate to the Devices page.
- Select the device from the list, and click the Chat iconnext to the device to initiate a chat dialogue.
- You can also access this feature by clicking the Additional Options Menu next to the device and selecting Start Chat.
- Type your message and click Send to begin chatting with your customers outside of a support session.
What do you want to do?