Generate a Tech Performance report
The tech performance report shows key indicators related to the performance of each technician. Filter your results to show stats for the last day, week or month.
- Navigate to Reports > Tech Performance.
- Select filters to adjust the data included in the report.
- Choose a Chart Measurement option to generate the results at the bottom of the page.
- Select either a columns or pie chart to change the style of the graph.
- Select Export to export the report for a specific technician or all technicians.
What do you want to do?
- Access the Administrative Area
- View Deferred Support requests from End Users and customers
- Generate a Missed Sessions report