Configure and apply settings to your Windows devices

Apply configuration settings to your devices to help manage different in-session options. These settings, including the ability to display are available to technicians from the Devices page of the Admin Area, and also to Take Control end-users from the Agent Configuration window.

Configure settings from the Admin Area

  1. Navigate to the Devices page and select a Windows device from the list.
  2. Click the More Menu and select Apply Configuration.
  3. Select the in-session options to apply to the Agent, including the ability to close the session pop-up notification and display a red screen sharing border with logged in users.
  4. Click Apply to confirm the addition of the new settings.

Configure settings from the Agent Configuration window

  1. Open the Agent Configuration Window, and if you are not using administrative privileges click Enter Administration Mode.
  2. Click the Advanced Setup menu icon and select Security.
  3. Select Notify when a tech is in session and click Advanced.
  4. Select one or both options for in-session notifications and click Apply to confirm the addition of the settings.

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