Access the Remote Registry Editor

Use the Remote Registry Editor during a support session to manipulate the registry of a remote Windows device in order to perform complex system and configuration updates on your customers machine without disturbing the local user.

The Remote Registry Editor is divided into three main sections:

  • The Registry path is displayed at the top of the screen and provides technicians with a better view of the area in which they are working.
  • The Registry Key on the left side of the screen allows the technician to navigate the keys and sub-keys, and provides a list of configured values on the right of the Registry Key.
  • The Status Area at the bottom of the page displays messages for any actions performed on the Registry.

Make sure to back up your data before making changes to the registry.

  1. Select a key in the Registry Tree to navigate through the Registry structure, and retrieve data from the remote device in real time.
  2. Right-click a key in the list to open the Context Menu. From here you can collapse or expand the structure below that point, delete or rename items, and refresh the registry. You can also copy the key name to the clipboard.
  3. To create a new key value, right-click a key in the Registry Tree, select New from the Context Menu and choose the type of key value to add:
    • Key. Value. Key. Value.
    • String Value
    • Binary Value
    • DWORD (32-bit) Value
    • QWORD (64-bit) Value
    • Multi-String Value
    • Expandable String Value
  4. To view or modify a key value, double click on it or right-click to use the corresponding option in the context menu. This opens a new window, displaying the name, value and type of the selected object. You can view and edit almost all key value types using this feature.

To create a new key value, use the context menu on a key or on its contents list – then select the type you wish to create. The value is created and can then be modified.

Note that registry manipulation is powerful functionality, and should be used with a lot of care – the same as if you were using the native Windows editor. You cannot undo any changes made, and interacting with sensitive keys could render the remote system un-bootable, so be sure you back-up your data before making any changes.

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