N-sight RMM Overview

N-sight Remote Monitoring and Management (N-sight RMM) provides real-time monitoring and management of devices. It supports network devices such as printers, routers, and firewalls, and it supports the following operating systems:

  • Windows
  • macOS
  • Linux

N-sight RMM includes the Product Bar where you can access MSP Manager and Take Control, and the Left navigation where you can navigate between dashboard and feature views, and manage integrations.

Assets view

The Assets View allows you to monitor assets efficiently using filters, searches, and actions. This view helps identify patterns, trends, and anomalies, uncovering opportunities, risks, and areas for improvement. Though primarily designed for help desk technicians, it is accessible to anyone needing to manage or search for assets and devices.

For more information, see Assets view (preview).

All Devices view

One main dashboard of N-sight RMM is the All Devices view where you can monitor and manage your Clients and Sites, their devices, and device details.

Monitor

Using the All Devices view, you can monitor device health information such as:

  • Online status
  • Check results
  • Task completion
  • Memory and performance statistics
  • Hardware details and installed software
  • Antivirus and Patch status

Manage

Using the All Devices view, you can manage devices by:

  • Responding to alerts
  • Backing up important files and folders
  • Managing critical patches
  • Running Automated Tasks
  • Remotely accessing devices
  • Supporting users with in-application communication and troubleshooting options

Device Inventory

The Device Inventory enables you to view, filter, and search data for servers and workstations. After you search and filter to display the device lists you need, you can export the data to Microsoft Excel or view the devices pre-filtered in the All Devices view.

Use the Device Inventory charts and table options to:

  • Select one or more chart elements to filter on multiple data points.
  • Filter or sort by columns or use the more detailed Filter Builder options.
  • Search for a specific device using the search box or use the column searches to find groups of devices.
  • Choose the columns to display, drag and drop columns to move, and fix columns to the right or left.

The last filters and settings you use in Device Inventory are present the next time you open it. Select Clear at the top right of the data table to reset to the default Device Inventory view.

For more information, see Device Inventory and Monitor using Device Inventory.

Monitoring Agent

The N-sight RMM Monitoring Agent, often referred to as the Agent, is deployed on a device to add it to N-sight RMM. The Agent software communicates device status to N-sight RMM and performs actions such as running checks and tasks, and managing features. For example, the Agent communicates:

  • Device details
  • Hardware and software assets
  • Check results
  • Scheduled Automated Tasks

The type of Agent installed on a device depends on its operating system. There is an agent available for Windows, macOS and Linux devices. In this online help, we call those Agents the Windows Agent, the Mac Agent, and the Linux Agent.

There are different methods of Agent deployment so you can use the method that best meets your needs. You can also use Device Management for Apple to enroll and configure Apple devices for monitoring and management.

To optimize installation time and ensure Check and Automated Task consistency across devices, we recommend you use Monitoring templates.

We provide two version types of the Agent in case you want to use a newer Agent release before it is generally available:

  • General Availability (GA) — The latest production Agent release
  • Release Candidate (RC) — Release Candidate Agents undergo extensive testing before you can download them, but if you choose to download an RC Agent, it could include minor bugs

We support the latest two generally available (GA) Agents — the current release and the previous release.

RMM Scripts / Automation

In addition to our system scripts, N-sight RMM supports custom scripts in all major scripting languages. You can use the Automation Cookbook and Script Manager to download and apply pre-configured checks and tasks to automate device management. You can apply your custom scripts as Script Checks and Automated Tasks.

You can also create policies using Automation Manager, an application that does not require scripting knowledge, to create and test your own custom scripts before deploying to Windows devices.

Features

N-sight RMM includes optional features to help you monitor and manage networks, security, and remote access. Some N-sight RMM features include:

  • Remote Background Manager
  • Integrated Take Control
  • Managed Antivirus
  • Web Protection
  • Patch Management

For a list of N-sight RMM features and functions, see Feature and function descriptions.

Integrations

N-sight RMM integrates with Take Control and MSP Manager to provide comprehensive device management. N-sight RMM also integrates with the Subscription Management Portal portal and security products such as Passportal and a supported version of Endpoint Detection and Response (EDRi). N-sight RMM uses a Data Extraction API to pull data from the system for these, and other, integrations.

For a list of third-party integrations, see API, PSA and Integrations.