Remote Access and Support features

Dashboard user access to, and usage of, these features is dependent upon the permissions associated with their role.

You can remotely access your N-sight RMM monitored devices to provide support and maintenance, and you can provide the Windows System Tray Application as a self-service tool to your end users.

You have the following options for remote access:

Remote access tool	Supported OS	Details
Take Control You can use Take Control (N-able) or Take Control (TeamViewer). For more information, see Take Control Engines.	Windows and macOS	Connect securely, directly from the Dashboard, to monitored Windows servers or workstations, or Mac workstations Take Control Fast Assist enables you to connect securely, directly from the Dashboard, to unmonitored, attended devices. Use Take Control Fast Assist to create attended remote access sessions to unmonitored devices Enabled from the Dashboard and installed with the Agent No need for VPNs or changes to the firewall settings
User Chat	Windows	Connect with customers directly using a two-way chat, without having to start an active remote-control session The target customer device must have Take Control or Remote Background Management installed
Integrate With Existing TeamViewer Installations - Windows Only	Windows	Connect securely, directly from the Dashboard, to monitored Windows devices that are running TeamViewer Enabled from the Dashboard No need for VPNs or changes to the firewall settings
Remote Background Management	Windows	A seamless maintenance experience on the end device that enables your to perform Remote Command Line, Remote Process Control and Remote Service Control actions directly on the target device without interrupting end user work
Alternative Remote Access Configuration - Remote Desktop - Windows Only	Windows	A shortcut to access the remote machine via Terminal Services, VNC or Netsupport Manager On a desktop or laptop where a user is currently logged on to the system, this may not be possible or practical
Remote Support - Legacy We no longer test or develop for the Remote Support Viewer and Agent. It is provided as is and is excluded from new N-sight RMM accounts. Over the coming weeks, it will be removed for all existing N-sight RMM accounts. If you still use this remote support feature, we recommend you use Take Control and Remote Background Management for accessing customer devices.	Windows	Designed for attended access A Remote Support Agent is sent to the user, who then shares their desktop without logging off Both users can use the computer at the same time