Remote Access and Support features

Dashboard user access to, and usage of, these features is dependent upon the permissions associated with their role.

You can remotely access your N-sight RMM monitored devices to provide support and maintenance, and you can provide the Windows System Tray Application as a self-service tool to your end users.

You have the following options for remote access:

Remote access tool	Supported OS	Details
Remote Background Management	Windows	A seamless maintenance experience on the end device that enables your to perform Remote Command Line, Remote Process Control and Remote Service Control actions directly on the target device without interrupting end user work.
User Chat	Windows	Connect with customers directly using a two-way chat, without having to start an active remote-control session. The target customer device must have Take Control or Remote Background Management installed.
Take Control Fast Assist	Windows and macOS	Enables you to connect securely, directly from the N-sight RMM Dashboard, to unmonitored, attended devices.
Integrated Take Control	Windows and macOS	Connect securely, directly from the N-sight RMM Dashboard, to monitored Windows servers or workstations, or Mac workstations Enabled from the N-sight RMM Dashboard and installed with the Agent No need for VPNs or changes to the firewall settings
Alternative Remote Access Configuration - Remote Desktop	Windows	A shortcut to access the remote machine via Terminal Services, VNC or Netsupport Manager On a desktop or laptop where a user is currently logged on to the system, this may not be possible or practical
Integrate existing standalone TeamViewer installations	Windows	Connect securely, directly from the Dashboard, to monitored Windows devices that are running TeamViewer Enabled from the Dashboard No need for VPNs or changes to the firewall settings