User Chat

User Chat enables you to connect with a customer directly using a two-way chat, without having to start an active remote-control session.

User Chat supports Windows and macOS devices.

You can have multiple chat windows open at the same time, minimize a chat window, and highlight and copy chat text. All User Chat sessions are logged as Two-Way Chat events in the User Audit Report.

User Chat is enabled in the All Devices view North-pane Servers, Workstations, and Mixed tabs when:

• You are logged into N-sight RMM as a user with the User Chat permission allowed in Roles and permissions.
• The target customer device has Take Control or Remote Background Management installed.

Roles and permissions

By default, User Chat is enabled for the Superuser, Administrator, and Standard default system roles. It is not enabled for the Client default system role.

If you want to hide User Chat from one or more users, you can create a new role and deny the User Chat option under Features in the Roles and Permissions dialog, and then assign users to that role.

What do you want to do?

• Chat with customers outside a support session