Integrated Take Control

Integrated Take Control provides a seamless and secure maintenance experience that enables you to connect to Windows and Mac computers directly from the All Devices view.

To get started with Integrated Take Control:

• Configure Integrated Take Control Policies
• Enable Integrated Take Control on devices that require assistance
• Download and install the Viewer on devices that provide assistance
• Start a Take Control remote session

Take Control engines

With Integrated Take Control, you can choose which type of Take Control engine to use:

• Take Control (N-able)
• Take Control (TeamViewer)

For a successful connection, the Take Control viewer installed on the device providing assistance must match the Take Control engine enabled on the device requiring assistance. For example, if the device that needs help uses the Take Control (N-able) engine, the device assisting device must use the Take Control (N-able) viewer.

For more information and a comparison of the two engines, see Take Control Engines.

If a Take Control (N-able) device is inactive or offline for more than 90 days, N-sight RMM automatically reinstalls the Take Control (N-able) Agent to ensure it uses the latest version. During reinstallation, Take Control (N-able) connections to the device may be temporarily unavailable.

Related topics

• Take Control Requirements and Permissions
• Take Control Engines
• Display devices running Take Control
• View Reports for Take Control information
• Take Control (N-able) Viewer Options
• Access the Support Toolkit during a Take Control session
• Use Passportal during a Take Control Session
• Use your Passportal account in Take Control (N-able) sessions
• Disable Integrated Take Control
• Replace existing TeamViewer installation with Take Control (TeamViewer)