Integrated Take Control

Integrated Take Control provides a seamless and secure maintenance experience that enables you to connect to Windows and Mac computers directly from the N-sight RMM Dashboard.

To get started with Integrated Take Control:

Take Control engines

With Integrated Take Control, you can choose which type of Take Control engine to use:

  • Take Control (N-able)
  • Take Control (TeamViewer)

For a successful connection, the Take Control viewer installed on the device providing assistance must match the Take Control engine enabled on the device requiring assistance. For example, if the device requiring assistance uses the Take Control (N-able) engine, the device providing assistance must use the Take Control (N-able) viewer.

For more information and a comparison of the two engines, see Take Control Engines.

If a Take Control (N-able) integrated device remains inactive or offline for over 90 days, N-sight RMM will automatically reinstall the Take Control (N-able) Agent to ensure it is using the latest version. Please be aware that Take Control (N-able) connections to the device may experience temporary unavailability while the Agent is reinstalled.

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