Take Control Requirements and Permissions
License and role information
Take Control uses licenses to control:
- The number of technicians who can log into Take Control at the same time.
- The available number of permanent agent installs.
- How many end users can be created.
For more information, see License and role information in the Take Control User Guide.
Agent Requirements
To use Take Control,the following monitoring Agents are the required on the devices:
- Take Control (N-able):
- Windows Agent 10.5 and later
- Mac Agent 2.1.0 and later
- Take Control (TeamViewer):
- Windows Agent 10.11.1 and later
- Mac Agent 1.3.0 and later
For information about updating the Agents, see Update the Windows Agent and Update the Mac Agent.
Operating System Requirements
The Take Control host, which is installed on devices requiring assistance, is available for the following Operating Systems.
| Take Control Host | Operating System (from) |
|---|---|
| Take Control (N-able) | Windows Server 2008 and Windows 7, supports Server Core versions of Windows |
| macOS 10.12 | |
| Take Control (TeamViewer) | Windows Server 2008 and Windows 7, supports Server Core versions of Windows |
| macOS 10.12 |
Due to Apple updates, from macOS 10.14 (Mojave) the end-user must authorize access and interactions for remote control solutions. For more information, see Configure macOS for Take Control sessions. Where these permissions are not set, the technician connecting to the remote device may be unable to view or share the screen.
The Take Control viewer, which is installed on devices providing assistance, is available for the following Operating Systems.
| Take Control Viewer | Operating System (from) |
|---|---|
| Take Control (TeamViewer) | Windows 7 |
| Take Control (N-able) | Windows Server 2008 and Windows 7 |
| macOS 10.12 |
For supported Operating Systems and associated Monitoring Agent (where applicable), see Supported Operating Systems: Windows and Supported Operating Systems: Mac
Take Control (N-able): mac0S 10.12 and later are classed as Supported. Take Control (N-able) will continue to work on older Operating Systems, but we no longer test, develop or provide support for these versions.
Take Control URLs
In addition to the Network Connectivity Requirements, each Take Control installation on a device requires access to the connection URLs for the corresponding version of Take Control:
- Communication and Security - Take Control (N-able)
- Communication and Security - Take Control (TeamViewer)
N-sight RMM Permissions
The Take Control configuration settings are only available when you are signed in to N-sight RMM using a Superuser or (non-Classic) Administrator level account, a login with the required Take Control permissions enabled or the Agent Key (where access is enabled).