Take Control Requirements and Permissions

License and role information

Take Control uses licenses to control:

  • the number of technicians who can log into Take Control at the same time
  • the available number of permanent agent installs
  • how many end users can be created

For more information, see License and role information in the Take Control User Guide.

Agent Requirements

To use Take Control,the following monitoring Agents are the required as specified on the target devices.

  • Take Control (N-able):
    • Windows Agent 10.5 and later
    • Mac Agent 2.1.0 and later
  • Take Control (TeamViewer):
    • Windows Agent 10.11.1 and later
    • Mac Agent 1.3.0 and later

For information about updating the Agents, see Update the Windows Agent and Update the Mac Agent.

Operating System Requirements

The Take Control host, which is installed on devices requiring assistance, is available for the following Operating Systems.

Take Control Host Operating System (from)
Take Control (N-able) Windows Server 2008 and Windows 7, supports Server Core versions of Windows
macOS 10.12
Take Control (TeamViewer) Windows Server 2008 and Windows 7, supports Server Core versions of Windows
macOS 10.12

Due to Apple updates, from macOS 10.14 (Mojave) the end-user must authorize access and interactions for remote control solutions. For more information, see Configure macOS for Take Control sessions. Where these permissions are not set, the technician connecting to the remote device may be unable to view or share the screen.

The Take Control viewer, which is installed on devices providing assistance, is available for the following Operating Systems.

Take Control Viewer Operating System (from)
Take Control (TeamViewer) Windows 7
Take Control (N-able) Windows Server 2008 and Windows 7
macOS 10.12

For supported Operating Systems and associated Monitoring Agent (where applicable), see Supported Operating Systems: Windows and Supported Operating Systems: Mac

Take Control (N-able): mac0S 10.12 and later are classed as Supported. Take Control (N-able) will continue to work on older Operating Systems, but we no longer test, develop or provide support for these versions.

Two-Factor Authentication

In addition to the relevant Take Control permissions, you must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before you can initiate a remote session. The additional layer of security provided by 2FA helps to prevent unauthorized Dashboard access, particularly when connecting to a remote computer.

If you have the required Dashboard permissions set up, but 2FA is not active for your account, you are prompted to setup 2FA before initiating a remote connection.

If you opt to proceed with 2FA setup from this dialog, you are logged out of the current Dashboard session to complete the 2FA activation process.

You only enter your 2FA code when logging into the Dashboard, you are not prompted to enter the code each time you attempt to initiate a Take Control connection.

For more information, see Two-Factor Authentication

Take Control URLs

In addition to the Network Connectivity Requirements, each Take Control installation on a device requires access to the connection URLs for the corresponding version of Take Control:

Dashboard Permissions

The Take Control configuration settings are only available when logged on to the Dashboard under a Superuser or (non-Classic) Administrator level account, a login with the required Take Control permissions enabled or the Agent Key (where Dashboard access is enabled).