Supported Operating Systems: Windows

The Windows Agent is tested and supported on specific Windows and Windows Server operating systems. The following tables provide feature support details for each operating system.

The Windows Monitoring Agent is available for both servers and workstations

The following colors indicate the feature support status:

Key Status Description
  Supported Fully tested and supported. Actively updated and improved.
  Compatible Not tested or supported. Defect fixes not prioritized.
  Deprecated No longer tested or supported. Development ended.
  Not Compatible Feature not compatible with the Operating System

Features supported for each supported Windows operating system

Feature Windows 11 Windows 10 Enterprise Windows 10 Pro Windows 10 Home Windows 8.1 Professional Windows 8.1 Home Windows 8 Professional Windows 7 Enterprise/Ultiamte Windows 7 Professional Windows 7 Home Windows Vista Business/Enterprise/Ultimate Windows Vista Home
Remote Monitoring                        
Dashboard Controls                        
Tasks: Automated/ Check Failure /Run now                        
Restart Windows Service                        
Take Control (N-able)                        
Take Control (TeamViewer)                        
Patch Management                        
Managed Antivirus (Bitdefender)                        
Managed Antivirus (Vipre)
                       
Disk Encryption Manager - MAV-BD                        
Endpoint Detection & Response (EDR)                        
Backup & Recovery                        
Windows System Tray Application                        
Remote Background Management - Advanced                        
Remote Background Management - Standard                        
Web Protection                        
Network Discovery Agent                        
Risk Intelligence                        

Features supported for each supported Windows Server operating system

Feature Server 2022 Server Standard 2019 (Core Mode) Server 2019 Server Standard 2016 (Core Mode) Server 2016 Server Core 2012 Server 2012 R2 - 64 bit Server 2012 SBS 2011 SBS 2008 Standard Server Core 2008 Server 2008 R2 Server 2008
Remote Monitoring                          
Dashboard Controls                          
Tasks: Automated/ Check Failure /Run now                          
Restart Windows Service                          
Take Control (N-able)                          
Take Control (TeamViewer)                          
Patch Management                          
Managed Antivirus (Bitdefender)                          
Managed Antivirus (Vipre)
                         
Disk Encryption Manager - MAV-BD                          
Endpoint Detection & Response (EDR)                          
Backup & Recovery                          
Windows System Tray Application                          
Remote Background Management - Advanced                          
Remote Background Management - Standard                          
Web Protection                          
Network Discovery Agent                          
Risk Intelligence                          

Windows XP and Server 2003 are no longer supported. You can monitor Windows XP and Server 2003 devices with basic Agentless monitoring through Network Device Monitoring. You add the computer as a Network Device, and apply Ping and custom SNMP Checks to monitor its status.

Operating Systems with Service Pack requirements

Feature Operating System Service Pack
Managed Antivirus (Bitdefender) Microsoft Server 2008 R2 1+
Patch Management Microsoft Windows 7 1+
Microsoft Windows Server 2008 R2 1+
Microsoft Windows Server 2012 R2 1+
Ensure the operating system is on the latest service pack available. This is critical for Windows 7 and Windows Server 2008 R2.
Web Protection Windows Vista 2+
Windows Server 2008 2+

Take Control

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

Take Control (N-able), previously known as Take Control (MSP Anywhere), connections are available from Windows or Mac computers running the Take Control (N-able) viewer.

Take Control Host Operating System (From)
Take Control for Windows (TeamViewer) Windows Server 2008 and Windows Vista, supports Server Core versions of Windows
Take Control for Windows (N-able) Windows Server 2008 and Windows Vista, supports Server Core versions of Windows

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer Operating System (From)
Take Control for Windows (TeamViewer) Windows Vista
Take Control for Windows (N-able) Server 2008

Backup & Recovery

For Backup & Recovery, based on the manufacturer's published End of Life (EOL) and End of Support (EOS), we ended development and testing for the following Operating Systems and applications:

Operating System Application
Windows Vista
Windows Small Business Server 2
Microsoft SQL Server 2005
Microsoft Exchange Server 2007
Microsoft Windows SharePoint Services 3.0
Microsoft Internet Explorer 10 and earlier

All existing backup and restore functions remain in the current versions of the backup product; however, support is limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.

Backup & Recovery was previously known as Managed Online Backup.

Disk Encryption Manager

Disk Encryption Manager is a module of Managed Antivirus – Bitdefender (MAV-BD). MAV-BD must be installed on the device to utilize Disk Encryption Manager.

The following Operating Systems are only supported where the device has TPM (Trusted Platform Module):

Workstations / Laptops

  • Windows 7 Ultimate
  • Windows 7 Enterprise

Server

  • Server Windows Server 2008 R2

For further information, including additional supported Operating System variations, go to Disk Encryption Manager Prerequisites section.

Windows System Tray Application and Terminal Server

The Windows System Tray Application runs once per device, rather than once per session. It does not support multiple sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.

Agent v10

Agent v10 is available on devices running Windows Vista or Server 2008 and later. Agent v10 introduced real-time architecture and the technologies that make real-time monitoring possible such as:

  • setting the same monitoring frequencies for servers and workstations from five minutes through to 120 minutes
  • processing updates and additions to Checks and Automated Tasks in real-time
  • eliminating the need to wait on the next check cycle

    When five or 15-minute monitoring is selected for a workstation, the Agent synchronizes with the Dashboard every 30 minutes to upload results, retrieve Automated Task and feature deployment settings, etc.

When the five or 15-minute frequencies are used, a comparison with its previous result is made every time a Check runs. If a change is detected, the Check results are immediately reported back to the Dashboard (only the results are uploaded and a full synchronization is not triggered). If no change is detected, the Check results are uploaded during the next synchronization upload cycle.

Embedded and Core Operating Systems

Although the Agent provides monitoring for a variety of embedded and Core versions of Windows, due to the architecture and inherent restrictions of these types of Operating Systems not all Agent features may be supported. For example, Patch Management is not supported on Core (including Hyper-V) systems.

CPU Architecture

The Windows Monitoring Agent supports computers with x86_64 architecture and is not designed for use on ARM CPUs (for example, Raspberry Pi).