Supported operating systems: macOS

The Mac Agent is tested and supported on the latest three macOS versions. It is deprecated or compatible for other versions. The following tables show which features are supported for each version.

The Mac Agent is available for workstations only.

The following icons indicate the feature support status:

Key Status Description
Supported Supported Fully tested and supported. Actively updated and improved.
Compatible Compatible Not tested or supported. Defect fixes not prioritized.
Deprecated Deprecated No longer tested or supported. Development ended.
Unsupported Not Compatible Feature not compatible with the operating system.

Feature support by macOS version

Feature 26.x 15.x 14.x 13.x 12.x 11.x 10.15
Device Management for Apple Enrollment Supported Supported Supported Compatible Compatible Compatible Compatible
Remote Monitoring Supported Supported Supported Compatible Compatible Compatible Compatible
Dashboard Controls Supported Supported Supported Compatible Compatible Compatible Compatible
Restart Daemon Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported
Asset Tracking Supported Supported Supported Compatible Compatible Compatible Compatible
Automated Task - Custom Supported Supported Supported Compatible Compatible Compatible Compatible
Automated Task - Maintenance Supported Supported Supported Compatible Compatible Compatible Compatible
Take Control (N-able) Supported Supported Supported Compatible Compatible Compatible Compatible
Take Control (TeamViewer) Supported Supported Supported Compatible Compatible Compatible Compatible
Run Managed Patch for Mac Supported Supported Supported Compatible Compatible Compatible Compatible
Managed Antivirus Supported Supported Supported Compatible Compatible Compatible Compatible
Disk Encryption Manager Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported
Endpoint Detection and Response (EDR) Supported Supported Supported Compatible Compatible Compatible Compatible
Backup and Recovery - Documents Supported Supported Supported Compatible Compatible Compatible Compatible
Remote Background Manager Supported Supported Supported Compatible Compatible Compatible Compatible
Web Protection Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported
Network Discovery Agent Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported
Risk Intelligence Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported

Mac Agent version that fist supported these features

  • Endpoint Detection and Response (EDR): 3.9.0
  • Device Management for Apple Enrollment: 3.4.0
  • Dashboard Reboot: 3.3.0
  • Managed Antivirus (Bitdefender): 3.2.0
  • Backup & Recovery Documents: 3.1.0
  • Monitoring Templates: 3.0.2
  • Remote Worker Installer: 3.0.1

Mac Agent support for Apple M1 processors

Beginning with Mac Agent v3.6.0 RC and macOS 11 Big Sur, there is native support for Macs with new Apple M1 processors. Some add-on features, like AV, will run in Rosetta 2 compatibility. We expect to have those ready in the near future, but the core Agent is ready today.

For technical reasons, the Agent is not a Universal 2 binary. If you use Migration Assistant to transfer from an Intel Mac to an Apple Silicon Mac, you must reinstall the Mac Agent to ensure the native version is used. Our installer determines the correct package to install.