Configure macOS for Take Control sessions

For macOS 10.14 (Mojave) and later, Apple has security requirements for all remote support solutions that limit Remote Access control on devices prior to user approval. Without approval, the Mac device does not allow interaction with the remote desktop and acts as if it is in View Only mode.

Additionally, accessing a macOS 10.15 (Catalina) device with Take Control displays only a Please Wait message.

For Mac Agent 3.4.0 and later, if a device is enrolled in Device Management for Apple, end user notifications are reduced and all our installed applications have the required permissions. For example, a device enrolled in Device Management for Apple has Accessibility permissions enabled.

To allow remote control, ensure your Mac user has Admin Permissions and follow these steps on the device:

  1. Go to System Preferences > Security & Privacy
  2. Select the Privacy tab and click Accessibility

  3. Click the padlock at the bottom left to unlock and edit the settings
  4. Select the checkbox for the intended Take Control Agent or Applet. If the Take Control agent is installed on the computer but not displayed in the list, follow these steps:
    1. Click the plus icon below the list and use the Finder to navigate to your Applications folder
    2. Select the relevant Take Control agent and click Open
    3. When the Agent/Applet displays in the list, select the checkbox next to it

  5. In the Security & Privacy dialog, select Screen Recording from the options in the left navigation pane
  6. Select the checkbox for the intended Take Control component: Take Control (N-able) or Take Control (TeamViewer), Take Control Applet or Take Control agent
  7. Close the Security & Privacy window to save your settings

If you had a Take Control session open while the approval changes were performed, we recommend you close the session and reconnect to the Mac.