Integrate With Existing TeamViewer Installations - Windows Only

To continue using TeamViewer in RMM after October 1, 2021, partners must update all devices using TeamViewer (through Take Control or standalone) to Windows Agent v10.11.1 or later, or Mac Agent 3.6.0 or later, which supports TeamViewer versions from 15.9. Beginning October 1, the previous TeamViewer integration is deprecated.

TeamViewer version 15.9 introduced the following changes:
- Upgraded connections so the .TVC file is no longer required to initiate a session from the Dashboard
- Support for a new TeamViewer REST API
- The TeamViewer standalone integration only supports unattended connections when the TeamViewer host is commercially licensed.

Dashboard accounts created after the release of Dashboard 2021.01.05 no longer have the option to "Integrate with existing TeamViewer installations".

From Agent 10.11.1 and Dashboard 5.29, you can establish remote access sessions directly from the Dashboard to existing installations of TeamViewer using a similar mechanism to Take Control.

To set up TeamViewer integration, follow these steps:

  1. Update the Agent to 10.11.1 or later
  2. Configure TeamViewer to run as a Service
  3. Enable the integration

    For new Dashboard accounts, you only need to ensure TeamViewer is configured to run as a service because TeamViewer integration is enabled by default.

For more information, see Display devices running TeamViewer on the Dashboard and Initiate a Connection.

Where TeamViewer Integration is enabled, the Agent automatically detects whether a commercial copy of TeamViewer (version 7.0.15723 or later) is installed on the Windows machine. If a commercial copy is discovered, an association between the installation of TeamViewer and the device’s Dashboard entity is created.

When the association is active, to start a remote access session:

  • Ensure a TeamViewer or Take Control Viewer is installed on the machine providing assistance
  • Select the device on the Dashboard
  • Click the TeamViewer button to begin

Two-Factor Authentication

In addition to the relevant TeamViewer permissions, users must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before they can initiate a remote session. The additional layer of security provided by 2FA helps to prevent unauthorized Dashboard access, particularly when connecting to a remote computer.

Where the user has the required Dashboard permissions setup, but 2FA is not active for their account, they are prompted to setup 2FA before they can initiate a remote connection.

If they opt to proceed with 2FA setup from this dialog, they are logged out of their current Dashboard session to complete the 2FA activation process.

Please be aware that the users only enter their 2FA code when logging into the Dashboard, they are not prompted to enter the code each time they attempt to initiate a TeamViewer connection.

For more information, see Two-Factor Authentication.

Notes

Once the integration is enabled no other Dashboard action is required with TeamViewer associations automatically added to any devices running Agent 10.11.1 or later where a commercial copy of TeamViewer (at least version 7.0.15723) is discovered.

The detection process runs after each Agent 24x7 cycle to check for any newly added TeamViewer installations creating the Dashboard association where discovered.

Take Control and TeamViewer cannot co-exist on the same device, but you can replace an existing installation of TeamViewer with Take Control. For more information, see Replace Existing TeamViewer Installation with Take Control (TeamViewer).

The TeamViewer integration is only available for Windows and is not supported on pre-Windows 2000 Operating Systems or on Server Core. For supported Windows versions please refer to Supported Operating Systems: Windows under Take Control.

Take Control for Windows is supported  from Windows 2000 Operating Systems, although due to its architecture is not available for Server Core.

Operating Systems with Service Pack requirements:

Operating System

Service Pack

Additional Requirements

Microsoft Windows 2000

4+

Internet Explorer 6

For information on the features available for Windows, see Supported Operating Systems: Windows.