Enable the TeamViewer integration

N-sight RMM accounts created after N-sight RMM console v2021.01.05 cannot integrate with existing TeamViewer standalone installations.

For N-sight RMM accounts that existed prior to N-sight RMM console v2021.01.05, TeamViewer standalone integration requires that all devices using TeamViewer have Windows Agent v10.11.1 or later.

If the standalone TeamViewer integration is not already enabled, you enable it on the All Devices view:

  1. On the All Devices view, go to Settings > General Settings
  2. Go to the TeamViewer tab

  3. Under the TeamViewer Integration section
  4. Tick the Integrate With Existing TeamViewer Installations check-box
  5. Click OK to apply

    The integration begins and it may require up to three 24x7 cycles to complete.

This is an N-sight RMM wide setting. If you enable the TeamViewer integration it will apply to all Devices running the standalone version of TeamViewer.

When the integration is active, the Take Control icon take_control_icon is replaced with a TeamViewer icon teamviewer_icon when selecting the Device.

The integration status also displays in the Summary tab for the device.

 

Summary message Description

Disabled

TeamViewer Integration is not configured.

Requires Agent v10.11.1

An earlier version of the Agent is installed which does not support this feature.

Pending

The TeamViewer Integration setup is in the process of running.

Deactivating

TeamViewer Integration was disabled and removal has begun.

Active

TeamViewer Integration is active. The device is associated and users can initiate TeamViewer connections from N-sight RMM.

Failed

A problem occurred during the TeamViewer Integration.

Requires "Start With Windows" Set

TeamViewer is not configured to run as a service on the device.

To disable the integration simply untick the Integrate With Existing TeamViewer Installations check-box.

Once the integration is enabled no other N-sight RMM action is required with TeamViewer associations automatically added to any devices where a licensed commercial copy of TeamViewer is discovered.