Enable the TeamViewer integration
N-sight RMM accounts created after Dashboard v2021.01.05 cannot integrate with existing TeamViewer standalone installations.
For N-sight RMM accounts that existed prior to Dashboard v2021.01.05, TeamViewer standalone integration requires that all devices using TeamViewer have Windows Agent v10.11.1 or later.
If the standalone TeamViewer integration is not already enabled, you enable it on the N-sight RMM Dashboard:
- On the N-sight RMM Dashboard, go to Settings > General Settings
- Go to the TeamViewer tab
- Under the TeamViewer Integration section
- Tick the Integrate With Existing TeamViewer Installations check-box
- Click OK to apply
The integration begins and it may require up to three 24x7 cycles to complete.
This is a Dashboard wide setting. If you enable the TeamViewer integration it will apply to all Devices running the standalone version of TeamViewer.
When the integration is active, the Take Control icon is replaced with a TeamViewer icon when selecting the Device.
The integration status also displays in the Summary tab for the device.
Requires Agent v10.11.1
An earlier version of the Agent is installed which does not support this feature
The TeamViewer Integration setup is in the process of running
TeamViewer Integration was disabled and removal has begun
TeamViewer Integration is active. The device is associated and users can initiate TeamViewer connections from the Dashboard
A problem occurred during the TeamViewer Integration
Requires "Start With Windows" Set
To disable the integration simply untick the Integrate With Existing TeamViewer Installations check-box.
Once the integration is enabled no other Dashboard action is required with TeamViewer associations automatically added to any devices where a licensed commercial copy of TeamViewer is discovered.