Disable the TeamViewer Integration

TeamViewer standalone installations cannot be integrated with N-sight RMM accounts created after N-sight RMM console version 2021.01.05.

For N-sight RMM accounts created before version 2021.01.05, TeamViewer standalone integration requires that all devices using TeamViewer have Windows Agent version 10.11.1 or later.

If you no longer need the TeamViewer integration, you can disable it. For example, if you change your devices to a different remote support solution, you may no longer need TeamViewer integrated with your All Devices view.

If you disable the TeamViewer integration, it applies to all devices running the standalone version of TeamViewer across your All Devices view.

  1. On the All Devices view, go to Settings > General Settings
  2. Select TeamViewer

  3. Uncheck Integrate With Existing TeamViewer Installations
  4. Select OK to apply

    5. The integration removal begins. It can take up to three 24x7 cycles to complete.