Windows System Tray Application
The Windows System Tray Application provides a self-service tool for your end users using Windows devices. The end user clicks the System Tray Application icon and then selects an action from the menu. For example, you can configure actions such as:
- Send an email - including a screenshot of the current screen (You can specify the Recipient, Subject line and content).
- Take and save a screenshot of the current screen.
- Run a file locally.
- Click a hyperlink to open one of your default webpages to log cases, upload files or initiate remote support sessions, and so on.
When you configure the Windows System Tray application, you can:
After you configure and enable the System Tray Application, the next time the end user logs into their device, the System Tray Application is available. For examples, see System Tray Application example.
N-sight RMM permissions required
To enable or configure the System Tray Application, you need enhanced N-sight RMM permissions (for example Superuser) or a login with Agents and System Tray permissions. For information about the Agents permissions and the System Tray permissions, see Default system roles and their permissions.
Any substantive changes made using the All Devices view, for example changes to the System Tray Application Policy Settings, are included in the User Audit Report.
Terminal Server
The Windows System Tray Application runs once per device, rather than once per session. As such, it does not support multiple terminal sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.
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