Select the System Tray Application Icon

You can select from five pre-set System Tray Application icons (default systray_icon) to display in the end-user taskbar and, if your account has Agent Branding, you can use your own Custom Icon.

If you do not have Agent Branding enabled, the Custom Icon is grayed out and it is unavailable. To enable Agent Branding, contact your Customer Success Manager.

Changes to the System Application Tray icon and the Tooltip do not take effect until the end user logs out and then back in to the computer. We recommend you upload the custom icon and set the Tooltip before you Enable the System Tray Application.

To change your system icon:

  1. Log into the Dashboard
  2. Go to Settings > System Tray Application > Set Icon
  3. Select the target system icon
  4. Click OK to apply and exit

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