Enable or Edit the System Tray Application

The System Tray Application is configurable across multiple devices or on individual computers.

In addition to enabling the System Tray Application across multiple computers or on a single device, System Tray Application Settings dialogs are also used to edit the menu selection presented to the end user. Follow the below steps to access the relevant dialog then amend the Menu Options to reconfigure.

Changes to the System Application Tray icon and the Tooltip do not take effect until the end user logs out and then back in to the computer. We recommend you upload the custom icon and set the Tooltip before you Enable the System Tray Application.

Please be aware that the System Tray Application is only available to the user once they have logged off then back onto the computer. When the System Tray Application is active the user simply clicks on the icon to choose their required action.

Multiple Devices

Servers and workstations inherit their configuration from the site, which will in turn inherits from the client, which will in turn inherits the default configuration for all servers and workstations.

  1. On the N-sight RMM Dashboard, go to SettingsSystem Tray ApplicationSettings
  2. Select the Entity type to apply the configuration to (all servers and workstations or servers and workstations at specific clients and sites)
  3. Feature status indicators (colored dots) in the Settings dialog indicate if the feature is enabled or disabled at the entity level, and whether devices under an entity have the same settings:

    • Green - Feature or functionality enabled for all devices under that entity. This includes device level settings
    • Grey - Feature or functionality disabled on at least one device under that entity. This includes device level settings
    • Orange – One of the child entities has a different configuration to the parent. Where a Client only has one Site, its status indicator reflects that of the Site.

    For more information on these states, see Feature and Functionality Settings Icons.

  4. Choose Setting: On or Use Parent where parent is On (only for Client or Site)
  5. Configure the System Tray settings that are described in System Tray Application Options
  6. OK to save and apply

Individual Device

You can enable the System Tray Application for specific servers and workstations, for example to exclude the device from the default entity policy or only apply the application on certain computers.

Once selected device level settings take precedence over those set at the policy level. Where the device settings have changed, to place the device back under policy control please select Use Policy Settings.

  1. On the N-sight RMM Dashboard North-pane, right-click the target device and select Edit Server or Edit Workstation
  2. Select System Tray
  3. Choose the Setting: Off or Use Policy Setting (On)
  4. Configure the System Tray settings that are described in System Tray Application Options
  5. OK to save and apply