Managing Devices and Checks
After the Agent installs on a device, the device displays on the N-sight RMM Dashboard.
On the N-sight RMM Dashboard, you can view the Check and Device current state and Outage history, Manage Checks and configure alerting. After investigating a Check failure mark it as acknowledged (cleared) so it no longer appears as a problem on the N-sight RMM Dashboard and Wall Chart.
Add Client and/or Technical Dashboard Notes with information relevant to your customer or team. View the device's asset information in the Asset Tracking section (available from the View menu).
Setup Automated Tasks (scripts) on Windows and Mac computers to run manually, Daily, Weekly, Monthly or when a Check fails
For Windows, enable and configure features including Take Control, Managed Antivirus, Backup & Recovery, Patch Management and Web Protection
Ensure the login you use for the N-sight RMM Dashboard has the required Permissions enabled for you to carry out your required actions.
Dashboard Layout
North-pane
The device appears the Servers or Workstations as well as the Mixed (both Servers and Workstations) sections.
The North-pane section the Device appears in depends on the Operating System and, for Windows workstations, the mode the Agent was manually installed under (Server or Workstation).
| Operating System | Section | |||
|---|---|---|---|---|
| Server | Workstation | Mixed | ||
| Windows | Server OS | Yes | Yes | |
| Workstation OS | Yes * | Yes | Yes | |
| Linux | Yes | Yes | ||
| macOS | Yes | Yes | ||
| * where Server mode is selected during the manual Agent installation process | ||||
In addition to computer monitoring, the Dashboard also contains sections for Device Management for Apple, Network Discovery (includes the ability to Push Install Windows and Mac Agents), and NetPath.
The N-sight RMM Dashboard contains the Client list where you can expand a Client to view all of its Sites, select a Site to view its Devices.
The default Client sorting behavior for the Client list is configurable from View, Sort Clients. Select the problem type (Server Problems and/or Workstation Problems) that highlight Clients in red and show them at the top of the Client list.
The Device information returned in the North-pane is managed through the top left filter drop-down. Choose from the default filters, or use the Filter Manager to create your own.
South-pane
The following South-pane tabs are available depending on the Operating System and installed features.
|
Tab |
Feature |
Notes |
OS |
|---|---|---|---|
|
Summary |
Device hardware details, Agent Features, overall Check status, IP address of last upload (if known) |
Windows, macOS, Linux |
|
|
Outages |
Information on Check failures and when the device was overdue or offline. |
Windows, macOS, Linux |
|
|
Checks |
View Check Results and manage Checks |
Windows, macOS, Linux |
|
|
Notes |
View, Edit, Delete Notes |
Windows, macOS, Linux |
|
|
Tasks |
Manage Automated Tasks and view their results |
Windows, macOS |
|
|
Assets |
View the Device's Hardware and Software information |
Windows, macOS, Linux |
|
|
Patches |
Manage Patches and view the results of the Patch Scan |
Windows |
|
|
Antivirus |
View discovered Threats, Scan results and Quarantine. Set Threat Policy and Quarantine Action. |
Windows |
|
|
Backup |
View the history of the backup jobs. Initiate backup and restore sessions |
Windows |
|
|
Web |
View Day, Website and Category activity (options depend on account privacy settings) |
Windows |
Where the device was recently added, it may be necessary to refresh your Dashboard or browser to view its information.
To avoid the generation of invoices for Dashboard devices that are no longer in use, we would suggest using the Dashboard's device deletion options or manually uninstall the Agent to remove them.
Generate an Added and Removed Devices Report for information on Devices activity over a selected time-period.