API, PSA and Integrations

Data Extraction API

This section covers our Data Extraction API, which you can use to access the data returned to the system as part of its day-to-day operation.

• Clients, Sites and Devices
• Checks and Results
• Antivirus Update Check Information
• List Backup Check History
• Asset Tracking Information
• Settings (Wall Chart and General)
• Patch Management
• Managed Antivirus
• Backup & Recovery
• Run Task Now
• List Active Directory Users

Helpdesk, Service Desk and PSA Integrations

Integration are available for the following Helpdesk, Service Desk and PSA (Professional Services Automation) following products:

• Accelo
• Autotask
• Autotask (legacy - email based)
• CommitCRM
• ConnectWise Manage
• HaloPSA (formerly NetHelpDesk)
• RepairShopr
• Shockey Monkey
• Service Desk
• Helpdesk: Email Integration

MSP Manager

Our MSP Manager is a fully hosted helpdesk tool designed to support your Clients by centralizing your customer service and providing a 360-view on managing, responding and resolving customer issues seamlessly.

If your Helpdesk, Service Desk or PSA system is not listed above and it supports ticket generation from emails, you may be able to utilize Dashboard Alert and Recovery notifications to open and close cases in your PSA. Configuration information is available in the Helpdesk Email Integration section.

Password Management

• Passportal

Custom Report Builder and Generator

• BrightGauge

Backup

• Datto (appliance monitoring through the Linux Monitoring Agent)

Security

• ESET Direct Endpoint Management Integration

• Kaspersky Security Integration

Disclaimer: This documentation may contain references to third-party software or websites. We have no control over third-party software or content and we are not responsible for the availability, security, or operation, of any third-party software. If you decide to utilize a release involving third-party software, you do so entirely at your own risk and subject to the applicable third-party’s terms and conditions of the use of such software. No information obtained by you from us or this documentation shall create any warranty for such software.