Datto Autotask integration

The N-sight RMM Datto Autotask integration lets you link and transfer data between both systems. You can:

• Map N-sight RMM devices to their Datto Autotask counterparts
• Create a new Datto Autotask entry if a device appears in N-sight RMM but not in Datto Autotask
• Configure default ticketing behavior so ticket titles follow the required format, have the correct classification, and appear on the right Service Board
• Generate tickets for fails in server, workstation and Network Device Monitoring checks (requires the integration upgrade)
• Transfer hardware and software asset information from N-sight RMM to Datto Autotask.
• Open Datto Autotask tickets from N-sight RMM to record time entries and add notes

This section describes the upgraded version of the Datto Autotask integration. Sections that refer to the original integration are labeled Original Integration in the page header.

What do you want to do?

• Review Datto Autotask integration prerequisites
• PSA configuration in N-sight RMM
• Upgrade Datto Autotask Integration
• PSA ticket management
• Manage tickets through Workflow Rules
• Uninstall the PSA Integration