Autotask

Using the N-sight RMM Autotask integration, you can link and transfer data between both systems.

• Map your N-sight RMM devices to their Autotask counterparts
• Create a new entry in Autotask if the device appears in N-sight RMM but not in Autotask
• Configure the default ticketing behavior to ensure all N-sight RMM generated ticket titles are in the required format, have the right classification, and appear on the correct Service Board
• Generate tickets from Server, Workstation and Network Device Monitoring Check failures and outages (requires the integration upgrade)
• Transfer the hardware and software asset information from N-sight RMM to Autotask.
• Open Autotask tickets from N-sight RMM to record time entries and leave notes

This Autotask section is based on the upgraded version of our Autotask integration. If a section refers to the original integration, it is indicated with Original Integration in the page header.

What do you want to do?

• Review Autotask Integration Prerequisites
• PSA Configuration in N-sight RMM
• Upgrade Autotask Integration
• PSA ticket management
• PSA ticket management - Original Integration
• Manage tickets through Workflow Rules
• Uninstall PSA Integration