Upgrade Autotask Integration

An improved Autotask integration was introduced in N-sight RMM 2019.07.08. The new integration supports Network Devices, contains an updated Asset Mapping dialog and supports Sites and locations in Autotask with the ability to automatically create Clients, Sites and Devices when added in the N-sight RMM Dashboard. The new integration also reflects PSA ticket statuses in real-time on the N-sight RMM Dashboard and includes improved resiliency with an automated retry mechanism.

If you are still using the original Autotask integration, you need to upgrade your PSA Integration to take advantage of the enhanced functionality.

Any Autotask integration setup after the release of Dashboard 2019.07.08 (including an integration reinstall) automatically uses the upgraded integration.

To upgrade your current Autotask integration:

1. On the N-sight RMM Dashboard, go to Settings > PSA Integration > Upgrade PSA Integration

   

   The Upgrade PSA Integration option is only available if you are currently using the original integration.

2. Choose whether to Enable site mapping

   

3. After reading the Next Steps information in the dialog, select OK to proceed

   After you click the upgrade message, the N-sight RMM Dashboard automatically refreshes to change the PSA Integration Type and the PSA Ticket column in the Device Outages tab updates to show the ticket status held in Autotask, rather than the N-sight RMM Dashboard.

For more information about the next steps to take, see Configure Settings and PSA Asset Mapping.

If for any reason, you wish to revert to the previous integration type, contact our support team.