PSA ticket management - Original Integration

The N-sight RMMAutotask integration contains a number of options that enable you to view Autotask tickets. This section covers this functionality as it relates to the original integration.

Autotask uses pop-up windows. To avoid potential problems viewing tickets, we recommend you Allow pop-ups for Autotask.

• Accessing PSA Tickets from the Dashboard
• Open, close, re-open, or force sync for a PSA ticket - Original Integration
• PSA Ticket
  • Adding Notes to the PSA Ticket
  • Record Time spent on an outage against the PSA Ticket
• Add a PSA Ticket Manually
• Close a PSA Ticket
  • Manually Close Ticket
  • Automatically Close Ticket using the API Extension Callout
• Re-Open Ticket
• Force Sync
• PSA Integration Problem Reporting
• PSA Integration Column