Close a PSA Ticket - Original Integration

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

We have included additional platforms to Manually Close Ticket from the Dashboard and to Automatically Close Ticket using the API Extension Callout in Autotask.

Note: when using the Automatically Close Ticket using the API Extension Callout you must refresh the South-pane Outages tab of the N-sight RMM Dashboard to display the updated ticket state.