Application Monitoring

We provide a comprehensive suite of easy to set up and quick to use application performance monitoring tools for all types of critical applications. The application monitoring tools allow you to monitor packages (i.e. Accounting, Payroll, CRM systems) as well as any "home-grown" or purpose-built business application.

There is no limit on what you monitor. Application Monitoring has the flexibility that allows you to tailor event alerting precisely to your needs. You deliver outstanding service at less cost by staying focused on the large application performance issues.

Windows Service, Linux Daemon and OSX Daemon Checks

The Windows Service Check, Linux Daemon Check and OSX Daemon Check monitor the state of the specified service or daemon generating an alert when any problems are discovered or after a number of consecutive failures. The Check can fail when the specified application’s service or daemon has stopped, is in the process of stopping or is not accessible.

To ensure that all essential services or Daemons are running. The Windows and Linux Checks include the option to restart a service or daemon when it is in the "stopped" state (either stopped unexpectedly or stopped manually). Please be aware that we do not attempt to restart disabled services or daemons.

Windows Event Log Checks

Event Logs act as repositories containing detailed information on the status of the system populated by applications and Windows components.

Set up the Event Log Check to monitor an Event Log for Event ID, Event Type, Event Source or Description. Depending on configuration, the Check alerts when the specified criteria is, or is not, discovered in an Event Log entry.

The Event Log Check is available as both 24x7 and Daily Safety Checks. This allows you to continually monitor for critical events or licence failures and alert as soon as they are discovered, as well as setup Checks to look for events that only happen once per day including Antivirus updates or Backup job completion status.

Process Check

The Process Check for Linux and macOS monitors the number of running instances of the selected process, failing where the process instances are less than the minimum or greater than the maximum thresholds.

Log File Check

The Log File Check for Linux and macOS searches through the specified log file for the entered text, failing where the entered text is discovered. Point this at the application's log file to check for an error condition.

Network Services (TCP/IP)

The TCP Service Check for Windows, Linux and macOS fails when any specified port on an ISP, internal server or external network is either open or closed depending upon the check configuration.

To ensure this check is as versatile as possible we have included a drop-down list containing a number of popular preconfigured Ports and additional ports may be added if required.  Assign a descriptive name to the check to make it easy to identify then enter the hostname or IP address and port number.

Webpage Check

The Web Page Check for Windows, Linux or macOS searches the source of the specified page for the entered text and fails when the text is not discovered. Use this Check to monitor applications that publish their status to a webpage.

A number of our customers have expanded upon this check passing their login details along with the URL to login and determine whether the selected text is available from within the application interface. When passing the credentials as part of the URL they are displayed in plain text. If using this technique we recommend using logins with the minimum level of permissions required to view the page.

File Size

The File Size Check allows you to monitor the size of a group of files, folders (and subfolders) generating an alert when the size of the group is greater or less than the specified threshold and is available as a 24x7 Check for critical files and folders, and as a Daily Safety Check, for non-essential files and folders.

Simply add the required files and folders to the check then enter the threshold figure to begin monitoring.

Backup & Recovery

Cloud-based backup is a natural complement to our service and therefore we have teamed up with Cove Data Protection (Cove) to add Backup & Recovery. Enable Backup & Recovery on individual servers and workstations, on all servers and workstations at the Client or Site level, or a combination of both. For example at the Client or Site level, but with specific computers excluded.

Backup & Recovery uses True Delta Technology searches for changes at disk block level where, on average, only 0.1 - 0.5% of the protected data set will have changed making it highly effective at maximizing bandwidth and storage capacity. LocalSpeedVault provides on-site copy. Restore (also at disk block level) the last revision or any revision from the last 28-days either online or from the optional LocalSpeedVault.

On Windows you can backup the computer's system state, choose the files and folders to backup, along with the files to exclude, and set up a backup schedule. Along with the option to backup network shares, Exchange Information Stores, SQL Server instances and take application aware VMware (ESX only) snapshots.

For Windows and Mac workstations you can choose to use Backup & Recovery Documents and regularly back up specific file types on a preset schedule.

Backup

The Backup Check queries your client's backup on the days specified to determine the status of the backup ensuring that in the event of any problems on the client's server there is a backup to restore from.

The check incorporates a "Show Backup operation incomplete as successful" option so if the backup completes but files are still open this can be treated as successful or unsuccessful.

Although we monitor a number of the industry's leading backup solutions, where you product is unsupported and writes to the Windows Event Log the Windows Event Log Check may be used to monitor its status.

Patch Management for Windows

On Windows Patch Management for Windows can be used to deploy all Microsoft Updates types (not just security) for Microsoft Operating Systems as well as updates for supported third-party applications.

This provides an effective and efficient solution not only for Microsoft Windows and Office applications security patches, but also non-Microsoft applications such as Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, Java and more.

Patch Management for Apple
To deploy verified third-party updates, use Run Managed Patch task.
To update the Apple OS version on your devices, see Update OS version on Apple devices.
To update App Store purchases on your devices, see App management.

WSUS

The system integrates with Microsoft's Windows Server Update Services (WSUS) a  patch management tool that enables system administrators to deploy Microsoft product updates across their organization from a centralized source, the WSUS server.

The WSUS Check queries the WSUS database for the last synchronization information and reports this back to the Dashboard, along with the number of critical updates that have not yet installed successfully on all computers.

Package Manager Update

The Package Management Check monitors the package status on the device failing where the number of available, but not yet applied, updates exceeds the specified threshold and supports apt, yast,zypper and yum package management tools.

OSX Update

The OSX Update Check queries the Operating System through "softwareupdat"e to determine whether any Mac software updates are available.

The information returned to the Dashboard includes the update Name, Size, whether it is Recommended and if a Reboot is required to install with this available in the Extra information column against the Check.

Scripting

Author custom Scripts to monitor applications then upload them to the Dashboard to deploy as 24x7 or Daily Safety Check Script Checks for Windows, Linux or macOS or as Automated Tasks for Windows, Linux or macOS. For example the system Windows Running Process script.