Backup & Recovery

Backup has fully tested its service against Windows 11 and is pleased to confirm that Windows 11 devices will continue to back up as expected. The team has identified some areas to update, such as accurate reporting of the Windows version, and will make a Windows 11 update available in October.

Our tests also show that the integrated Backup feature in RMM will continue to back up the endpoints with the current settings.

Please review our Blog Post for further information and updates.

Providing a reliable backup service using traditional on-premise backup solutions can be difficult for a Managed Service Provider (MSP) as someone at the client has to remember to change the tape or swap media. Regardless of who forgot to do this, the client is likely to blame their MSP should data not be available to restore.

There are now a large number of online backup solutions in the market and the concept of backing up to the cloud is both proven and accepted. Over the next few years, research analysts are predicting a significant shift from on-premise backups to cloud based backup solutions with the majority of SMBs preferring to buy this from a MSP rather than direct from another vendor.

Our cloud-based backup solution,Backup & Recovery (previously known as Managed Online Backup), is a natural addition to our service offering. Integrated with the RMM dashboard, Backup & Recovery provides MSP's with a substantial add-on revenue opportunity utilizing the proven complementary sales model.

Like Managed Antivirus and Patch Management, Backup & Recovery deployment is flexible and controlled through your Dashboard:

  • Enable Backup & Recovery for device types, at specific Clients or Sites or on individual devices. Choose the default backup options for the selection: backup system state, select the files and folders to backup or exclude and the backup schedule.
  • Download and launch the Backup Manager from the dashboard to backup network shares, Exchange Information Stores, Oracle database, Microsoft Sharepoint, and SQL Server instances and take application aware VMware (ESX only) snapshots. Backup & Recovery 2014 includes support for Microsoft Hyper-V and MySQL data sources.
  • True Delta technology searches for changes at disk block level where, on average, only 0.1 - 0.5% of the protected data set will have changed making it highly effective at maximizing bandwidth and storage capacity. A LocalSpeedVault can provide an on-site copy (at no extra cost).
  • Restore (also at disk block level) the last revision or any revision from the last 28-days either online or from the optional LocalSpeedVault via Backup Manager launched from the dashboard.
  • With the Backup & Recovery Archiving Service you can specify a backup set for any device’s data source and designate this as a never to be deleted archive. This way you will always have a snapshot of your customer’s data and can recover this from the archive, even if it was deleted weeks ago from the normal backup remediation.
  • Daily Safety Check monitors the success of the backups and this is included in Client Reports.
  • Three Dedicated Backup & Recovery reports:
    1. Backup Integrity Report shows the integrity of all monitored backup products at a client
    2. Backup Restorable Selection Report shows exactly how much data is being stored for each client
    3. Backup Session History Report contains the information displayed in the Backup tab in an easy to access format

Backup & Recovery is based on technology licensed from N-able Backup.

Backup & Recovery 14 (Agent 9.8.0) introduced the HTML Backup Manager to deliver enhanced responsiveness and an improved user experienced launching directly from your browser in Google Chrome, Firefox and Internet Explorer (10+) when connecting to remote devices.

After enabling Backup & Recovery, the Backup Manager is downloaded and installed on each server and workstation inheriting the policy and a Backup Manager quick launch shortcut added to their Desktop. This allows the end-user to adjust their Backup & Recovery configuration as well as restore files from their backup.

To restrict the user's access to this functionality, click Enable Password for the local Backup Manager and enter a password when configuring your policy. This password is then required when opening the Backup Manager locally, but does not affect Backup Manager access from the Dashboard.

Documents Backup & Recovery for Workstations and Laptops (Windows and Macs)

A Documents edition of Backup & Recovery is available for workstations and laptops running Windows Agent 10.7.0 or later or Mac Agent from 3.*.

The one-click Documents solution offers purpose-built, fully automated protection for all key user files based on their extension including Word, Excel, PowerPoint, CSV, PDF, and more.

Dashboard user access to, and usage of this feature, is dependent upon the permissions associated with their role.

Available permissions for Backup & Recovery include access to Settings & Policies (manage policies and enable on a device), Usage (launch the Backup Manager, run and restore backups, view changed and removed files) and View (view backup files on the Backup tab). Additional permissions cover access to the Backup Integrity Report, Session History Report, Restorable Selection Report.

What do you want to do?