Launch a Remote Background Manager session

You can start a Remote Background Manager (RBM) session to perform maintenance tasks on a device without interrupting the end user. RBM is available in both Standard and Advanced editions, depending on your N-sight RMM configuration.

How to launch a session

  1. In the All Devices view North-pane, select the device and use one of the following methods:
    • Click the Remote Background button above the North-pane.
    • Right-click the device and choose Remote Background.
    • Go to the Server, Workstation or Device drop-down menu and choose Remote Background.

    Use the Remote Background column to confirm that RBM is installed and available on the device.

  2. If both editions are available, you'll be prompted to choose between:
  3. If prompted, enter the password you used to sign into N-sight RMM to confirm the session.

All sessions are recorded in the User Audit Report under Remote Background Session

If the browser users a pop-up blocker, it may be necessary to allow the N-sight RMM (Dashboard) URL to allow the connection dialog.

Session behavior

  • Standard Edition: Starts the winagentrcl.exe process and opens a new session window in N-sight RMM.
  • Advanced Edition: Opens the Remote Background Manager or Take Control (N-able) Viewer. If the viewer isn’t installed, you’ll be prompted to install it.

macOS considerations

On macOS, Remote Background Manager may require user authorization for certain features (e.g., Full Disk Access). Because RBM runs in the background, users may not see permission prompts. To streamline access, useDevice Management for Apple to manage permissions.

Passportal integration

Take Control Viewer module 7.00.08 introduced support for Passportal. If installed on the technician’s device and linked to a Passportal account, the technician can retrieve endpoint credentials and log in automatically at the start of the session.

Maintenance notice

If a device with Remote Background Manager Advanced remains inactive or offline for more than 90 days, N-sight RMM will automatically reinstall the RBM Advanced Agent to ensure it’s up to date. During this process, RBM connections may be temporarily unavailable.

Choose "Remember my choice for takectrsxvp links" (or equivalent) to set up the Remote Background Manager (Advanced) and takectrsxvp file association.

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