Launch a session, run commands and view the results

To start a Remote Background session and perform maintenance tasks without disturbing the user.

  1. Log into the Dashboard
  2. Select the target device in the North-pane
    • Click the Remote Background button above the North-pane, or
    • Right-click on the device and from the menu click Remote Background, or
    • Go to the Server, Workstation or Device drop-down and click Remote Background

    Use the Remote Background column to identify devices with Remote Background Management successfully installed.

  3. Choose the Remote Background Edition where available:
  4. Where Require Dashboard password on session start is selected, enter the password you have logged on to the Dashboard under to "Confirm Remote Background Session"

All sessions are recorded in the User Audit Report under Remote Background Session

Where the browser users a pop-up blocker, it may be necessary to allow the Dashboard URL to allow the connection dialog.

Advanced Edition (Windows and Mac)

This establishes a connection to the selected device and opens the Remote Background Management or Take Control (N-able) viewer. If an appropriate viewer is not available on the device, the user receives an installation prompt.

Standard Edition (Windows)

This establishes a connection to the remote device. Starting an instance of the winagentrcl.exe process and opening a new window from the Dashboard.

Take Control Viewer module 7.00.08 introduced support for the Passportal. When this version is installed on a device providing assistance and the technician has a Passportal account, they can retrieve the correct password for the endpoint and log in at the start of the session.

Choose "Remember my choice for takectrsxvp links" (or equivalent) to setup the Remote Background Management (Advanced) and takectrsxvp file association.

Depending on the version of macOS installed on the computer, Remote Background Management may require user authorization to use all of its features. For example "Full Disk Access" to run commands and view the results. As Remote Background Management runs in the background the user may not receive notifications to authorize these access requests. To alleviate these potential issue we recommend deploying Device Management for Apple to manage our applications permissions for the end-user.

If a Remote Background Management Advanced integrated device remains inactive or offline for over 90 days, N-sight RMM will automatically reinstall the Remote Background Management Advanced Agent to ensure it is using the latest version. Please be aware that Remote Background Management Advanced connections to the device may experience temporary unavailability while the Agent is reinstalled.

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