Launch a session, run commands and view the results
To start a Remote Background session and perform maintenance tasks without disturbing the user.
- Log into the Dashboard
- Select the target device in the North-pane
- Click the Remote Background button above the North-pane, or
- Right-click on the device and from the menu click Remote Background, or
- Go to the Server, Workstation or Device drop-down and click Remote Background
Use the Remote Background column to identify devices with Remote Background Management successfully installed.
- Choose the Remote Background Edition where available:
All sessions are recorded in the User Audit Report under Remote Background Session
Where the browser users a pop-up blocker, it may be necessary to allow the Dashboard URL to allow the connection dialog.
Advanced Edition (Windows and Mac)
This establishes a connection to the selected device and opens the Remote Background Management or Take Control (N-able) viewer. If an appropriate viewer is not available on the device, the user receives an installation prompt.
Standard Edition (Windows)
This establishes a connection to the remote device. Starting an instance of the winagentrcl.exe process and opening a new window from the Dashboard.
Take Control Viewer module 7.00.08 introduced support for the Passportal. When this version is installed on a device providing assistance and the technician has a Passportal account, they can retrieve the correct password for the endpoint and log in at the start of the session.
Choose "Remember my choice for takectrsxvp links" (or equivalent) to setup the Remote Background Management (Advanced) and takectrsxvp file association.
Depending on the version of macOS installed on the computer, Remote Background Management may require user authorization to use all of its features. For example "Full Disk Access" to run commands and view the results. As Remote Background Management runs in the background the user may not receive notifications to authorize these access requests. To alleviate these potential issue we recommend deploying Device Management for Apple to manage our applications permissions for the end-user.
What do you want to do?
- Identify devices running Remote Background Management
- Setup Take Control (N-able) for Remote Background Management (Advanced)
- Install the Remote Background Management Viewer (Advanced)
- Issue commands through the System Shell (Advanced)
- Transfer files between computers (Advanced)
- Administer processes and services - Standard (Process and Service control) Advanced (System Info)
- View and manage the Registry (Advanced)
- Look at the session notes for the standard edition
- Consider Two-Factor Authentication and Dashboard Security for additional security suggestions
- Read about the Persistent Outbound Connection mechanism and Central Servers used for Remote Background Management (Standard Edition)