Central Servers: Master and Node addresses (Standard Edition)

The persistent outbound connection connects over HTTPS to a regional server depending on the N-sight RMM (Dashboard) territory. First, the Agent connects to the master server for its territory, and then the address for one of its nodes is provided.

Address format

  • Master server address format: <region>-master.rbm.system-monitor.com
  • Node address format:<region>-node-<version>-<NodeNumber>.rbm.system-monitor.com (Example: emea-node-1-5-216e84.rbm.system-monitor.com)

Regional addresses

  • APAC
    • Territory: Asia, Australia
    • Master server address: anz-master.rbm.system-monitor.com
    • Node address: anz-node-<version>-<NodeNumber>.rbm.system-monitor.com
  • Europe
    • Territory: Europe, France, France1, Ireland, Poland, United Kingdom
    • Master server address: emea-master.rbm.system-monitor.com
    • Node address: emea-node-<version>-<NodeNumber>.rbm.system-monitor.com
  • Germany
    • Territory: Germany
    • Master server address: de-master.rbm.system-monitor.com
    • Node address: de-node-<version>-<NodeNumber>.rbm.system-monitor.com
  • United States, Americas
    • Territory: United States, Americas
    • Master server address: us-master.rbm.system-monitor.com
    • Node address: us-node-<version>-<NodeNumber>.rbm.system-monitor.com

In the majority of cases the Agent will connect to the servers without problem, but where firewall rules are in place restricting outbound HTTPS connections it may be necessary to permit access to the URL: *.rbm.system-monitor.com

Connection Troubleshooting

Where the Agent cannot connect to the master server this is reported in debugrbm.log found in the Advanced Monitoring Agent installation folder (by default C:\Program Files (x86)\Advanced Monitoring Agent). For example:

dd-mm-yyyy hh:mm:ss: winagent(3564): CRBMConnectionManager::queryMasterServerForNodeServerDetails: error getting RBM Node Server details from master server

dd-mm-yyyy hh:mm:ss: winagent(3564): CRBMConnectionManager::runConnectorLoop: unable to retrieve node details from master server

To verify this error.

  1. Log into the computer using the same user account as the Advanced Monitoring Agent Service
  2. Open a browser
  3. Attempt to navigate to the master server URL references in debugrbm.log
  • Success: the browser returns a blank page
  • Failure: the browser returns an error message

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