System Requirements

Advanced Edition

Endpoint

Operating System

Windows

  • Server: Windows Server 2008 (or later)
  • Workstation: Windows Vista (or later)
  • Windows Monitoring Agent 10.9.1 RC or later, or Take Control (N-able) enabled on the remote device

Mac

  • Workstation: macOS 10.12 (or later)
  • Mac Monitoring Agent 3.5.0 RC or later, or Take Control (N-able) enabled on the remote device
  • Apple Device Management (recommended)

Depending on the version of macOS installed on the computer, Remote Background Management may require user authorization to use all of its features. For example "Full Disk Access" to run commands and view the results. As Remote Background Management runs in the background the user may not receive notifications to authorize these access requests. To alleviate these potential issue we recommend deploying Apple Device Management to manage our applications permissions for the end-user.

Network

  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

Technician

Viewer

  • Windows: Server 2003 - 32 or 64bit.
  • Mac: OSX 10.9 (or later)
  • JRE 1.6 or later
  • Remote Background Viewer or Take Control (N-able) Viewer installed on the technician's computer.

Network

  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

Remote Background Management Advance utilizes the Take Control (N-able) module. This results in the Take Control (N-able) Windows Service running on Remote Background Management Advance devices, even when they do not have Take Control enabled.

Take Control Viewer module 7.00.08 introduced support for the Passportal. When this version is installed on a device providing assistance and the technician has a Passportal account, they can retrieve the correct password for the endpoint and log in at the start of the session.

For new Dashboard accounts setup after the release of Dashboard v2019.09.03 only the Advanced Edition of Remote Background Management is available. To avoid any confusion on these Dashboards, we simply refer to Remote Background Management, it does not include the Advanced name.

Standard Edition

Endpoint

Operating System

  • Server: Windows Server 2008 (or later)
  • Workstation: Windows Vista (or later)
  • Windows Monitoring Agent 9.1 RC to 10.9.0 installed on the remote device

Network

  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.
  • Unrestricted access to the Master and Node addresses

Technician

Viewer

  • Firefox (last two versions)
  • Google Chrome (last two versions)

Browser-based viewer opens in a new tab.

Unsupported browsers return the error: Websockets Unsupported: Remote Background requires a browser that supports Websocket connections.

Network

  • Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

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