System Requirements

Advanced Edition Requirements

Endpoint Operating System Windows Supported Operating Systems: Windows
Windows Agent, or Take Control (N-able) enabled on the remote device
Mac Workstation: macOS 10.14 (or later)
Mac Agent 3.5.0 RC or later, or Take Control (N-able) enabled on the remote device

Device Management for Apple (recommended)

Depending on the version of macOS installed on the computer, Remote Background Management may require user authorization to use all of its features. For example "Full Disk Access" to run commands and view the results. As Remote Background Management runs in the background the user may not receive notifications to authorize these access requests. To alleviate these potential issue we recommend deploying Device Management for Apple to manage our applications permissions for the end-user.
Network Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.
Technician Viewer Supported Operating Systems: Windows
Mac: macOS 10.14 (or later)
JRE 1.6 or later
Remote Background Viewer or Take Control (N-able) Viewer installed on the technician's computer
Network Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server

Remote Background Management Advance uses the Take Control (N-able) module. This results in the Take Control (N-able) Windows Service running on Remote Background Management Advance devices, even when Take Control is not enabled.

Take Control Viewer module 7.00.08 introduced support for the Passportal. When this version is installed on a device providing assistance and the technician has a Passportal account, they can retrieve the correct password for the endpoint and log in at the start of the session.

For new Dashboard accounts setup after the release of Dashboard v2019.09.03 only the Advanced Edition of Remote Background Management is available. To avoid confusion on these Dashboards, we simply refer to Remote Background Management, it does not include the Advanced name.

Standard Edition Requirements

Endpoint Operating System Windows Supported Operating Systems: Windows
Windows Agent installed on the remote device
Network Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.
Unrestricted access to the Master and Node addresses
Technician
Viewer

Browser-based viewer opens in a new tab.

Unsupported browsers return the error: Websockets Unsupported: Remote Background requires a browser that supports Websocket connections.
 
Firefox (last two versions)
Google Chrome (last two versions)
  Network Ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server.

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