Enable Remote Background Management

Deploy Remote Background Management to one or more Windows or Mac computers directly from the Dashboard.

In the dialogs the "Features"section only applies to the Standard Edition of Remote Background Management. The Advanced Edition automatically provides access to all features.

The edition of Remote Background Management and features available for the connection depend on the version of the Monitoring Agent installed on the computer.

Policy Level

Enable Remote Background Management for all device types or at the Client or Site level.

  1. Go to Settings > Remote Background Settings
  2. Choose the target entities
  3. Select the Setting to apply to the selection (On, Use Parent - if parent On)
  4. For Security choose whether the Dashboard password is required to start a session
  5. Configure the Features to include in the sessions (Standard Edition only)
  6. Click OK to save and apply

We use dots in the Settings dialog to make it easier to spot if the feature is enabled or disabled at the entity level, and whether devices under an entity have the same settings.

  • Green - Feature or functionality enabled for all devices under that entity. This includes device level settings
  • Grey - Feature or functionality disabled on at least one device under that entity. This includes device level settings
  • Orange – One of the child entities has a different configuration to the parent. Where a Client only has one Site, its status indicator reflects that of the Site.

For further information on each of these states, please refer to Feature and Functionality Settings Iconography.

Device Level

Enable Remote Background Management on a specific device.

  1. Right-click on the device in the north pane (or from the Server, Workstation or Device drop-down)
  2. Go to Edit <device-type>
  3. Select Remote Background
  4. Choose the Setting to apply to the selection (On, Use Policy - if policy On)
  5. For Security choose whether the Dashboard password is required to start a session
  6. Configure the Features to include in the sessions (Standard Edition only)
  7. Click OK to save and apply

Require Dashboard password on session start

The Dashboard user must re-enter their password before connecting to the remote device. This confirmation step helps to combat misuse where the Dashboard is open on unattended computers.

The User Audit Report records any changes to these settings as Remote Background Policy Settings.

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