Enable Remote Background Management

Deploy Remote Background Management to one or more Windows or Mac computers directly from the Dashboard.

In the dialogs the "Features"section only applies to the Standard Edition of Remote Background Management. The Advanced Edition automatically provides access to all features.

The edition of Remote Background Management and features available for the connection depend on the version of the Monitoring Agent installed on the computer.

Policy Level

Enable Remote Background Management for all device types or at the Client or Site level.

  1. Go to Settings > Remote Background Settings
  2. Choose the target entities
  3. Select the Setting to apply to the selection (On, Use Parent - if parent On)

    Feature status indicators (colored dots) in the Settings dialog indicate if the feature is enabled or disabled at the entity level, and whether devices under an entity have the same settings:

    • Green - Feature or functionality enabled for all devices under that entity. This includes device level settings
    • Grey - Feature or functionality disabled on at least one device under that entity. This includes device level settings
    • Orange – One of the child entities has a different configuration to the parent. Where a Client only has one Site, its status indicator reflects that of the Site.

    For more information on these states, see Feature and Functionality Settings Icons.

  4. For Security choose whether the Dashboard password is required to start a session
  5. Configure the Features to include in the sessions (Standard Edition only)
  6. Click OK to save and apply

Device Level

Enable Remote Background Management on a specific device.

  1. Right-click on the device in the North-pane (or from the Server, Workstation or Device drop-down)
  2. Go to Edit <device-type>
  3. Select Remote Background

    If you select, Require Dashboard password on session start, the Dashboard user must re-enter their password before connecting to the remote device. This option helps prevent unauthorized access if the Dashboard is open on unattended computers.

  4. Choose the Setting to apply to the selection (On, Use Policy - if policy On)
  5. For Security choose whether the Dashboard password is required to start a session
  6. Configure the Features to include in the sessions (Standard Edition only)
  7. Click OK to save and apply

The User Audit Report records any changes to these settings as Remote Background Policy Settings.

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