Two-Factor Authentication (2FA) provides an additional layer of security to help prevent unauthorized Dashboard access. 2FA is required for all N-sight RMM users.
Initially, users go through the 2FA setup process when they log into the Dashboard. After the setup process is completed, users enter their username, password, and a random, time-sensitive access code generated by an authenticator application to log into the Dashboard.
To use 2FA, a username and authenticator are required:
- Must be an active and valid email address
- We send the user a setup verification email during the 2FA activation process
- A random, time-sensitive access code is generated by a third-party authenticator mobile app, program or web browser extension
- The third-party authenticators are available for:
- Mobile devices (Apple iOS, Google Android)
- Computer Operating Systems (Windows, Mac, Linux)
- Computer web browser extensions (Chrome, Firefox, Safari, Microsoft Edge)
With 2FA, users enter the code generated by their authenticator each time they log into the Dashboard. The 6-digit access code is only entered when logging into the Dashboard and authenticates that session.
Email Verification and Username
To confirm the validity of a 2FA setup request, a verification email is sent to the username (email address) of the user to verify they initiated the 2FA activation. The email contains a verification link (active for 2 hours) to proceed with the activation.
2FA requires the user to verify their username (email address) using a verification email. Ensure all usernames in the system are active, valid email addresses.
Current 2FA State
The current 2FA state of each user is displayed in the User Accounts dialog. A green tick indicates 2FA is active, an empty tick indicates 2FA is pending activation.
Take Control, TeamViewer Integration and Remote Background Management
To initiate a remote session, a user requires the relevant Take Control, TeamViewer and / or Remote Background Management permissions, and 2FA must be active for their account.
For information about setting up 2FA, see Activate Two-Factor Authentication.
The user only enters their 2FA access code when they log into the Dashboard. They are not prompted to enter the access code each time they initiate a connection.
Disable IP Verification for specific Two-Factor Authentication Users
You can Disable IP Verification at the user level if the user has 2FA activated. Disabling IP Verification enables the user to access the Dashboard from a new IP address without going through the IP address verification process.
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