Two-Factor Authentication

Two-Factor Authentication (2FA) provides an additional layer of security to help prevent unauthorized N-sight RMM access. 2FA is required for all N-sight RMM users.

Initially, users go through the 2FA setup process when they log into N-sight RMM. After the setup process is completed, users enter their username, password, and a random, time-sensitive access code generated by an authenticator application to log into N-sight RMM.

To use 2FA, a username and authenticator are required:

  • Username
    • Must be an active and valid email address
    • We send the user a setup verification email during the 2FA activation process
  • Authenticator
    • A random, time-sensitive access code is generated by a third-party authenticator mobile app, program or web browser extension
    • The third-party authenticators are available for:
      • Mobile devices (Apple iOS, Google Android)
      • Computer operating systems (Windows, Mac, Linux)
      • Computer web browser extensions (Chrome, Firefox, Safari, Microsoft Edge)

    With 2FA, users enter the 6-digit access code generated by their authenticator each time they log into N-sight RMM. to authenticate that session.

Email Verification and Username

To confirm the validity of a 2FA setup request, a verification email is sent to the username (email address) of the user to verify they initiated the 2FA activation. The email contains a verification link (active for 2 hours) to proceed with the activation.

2FA requires the user to verify their username (email address) using a verification email. Ensure all usernames in the system are active, valid email addresses.

Current 2FA State

The current 2FA state of each user is displayed in the User Accounts dialog. A green tick indicates 2FA is active, an empty tick indicates 2FA is pending activation.


Take Control, TeamViewer Integration and Remote Background Management

To initiate a remote session, a user requires the relevant Take Control, TeamViewer and / or Remote Background Management permissions, and 2FA must be active for their account.

For information about setting up 2FA, see Activate Two-Factor Authentication.

The user only enters their 2FA access code when they log into N-sight RMM. They are not prompted to enter the access code each time they initiate a connection.

Disable IP Verification for specific Two-Factor Authentication Users

You can Disable IP Verification at the user level if the user has 2FA activated. Disabling IP Verification enables the user to access the Dashboard from a new IP address without going through the IP address verification process.

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