Reset 2FA for other N-sight users

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An N-sight RMM Superuser or the Agent Key user can reset other N-sight users Two-Factor Authentication (2FA).

To learn about Superusers or the Agent Key user, see Roles and permissions.

To reset your own 2FA, see Reset your own 2FA using your recovery code.

Reset 2FA as a Superuser or the Agent Key user

You can reset 2FA for only one user at a time. To reset multiple users, repeat the process for each individually.

  1. Sign in to N-sight RMM as a Superuser or the Agent Key user.
  2. In the All Devices view, select Settings > Users > User Accounts.
  3. Right-click the target user and select Two Factor Authentication > Reset 2FA.

  4. Read the warning dialog, then select Reset 2FA to confirm.
    • Select and reset other user 2FA if needed.
  5. Select Save to apply the changes.

    The user must set up 2FA the next time they sign in to N-sight RMM.

If you can't reset a user's 2FA, contact Support to complete the reset.

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