Reset Two-Factor Authentication using Recovery Code

When a user no longer has access to the device running the authenticator application (for example, they replaced their phone) or the authenticator was changed and the association broken, they can use the Recovery Code created during their 2FA activation to reset their 2FA credentials without additional assistance.

If a user has lost both the recovery code and access to the authenticator device, they can no longer access N-sight RMM. In this situation, an N-sight RMM superuser or Agent Key user can Reset a User's Two-Factor Authentication in the Users dialog.

  1. The user starts to sign into N-sight RMM with their username and password.
  2. At the Two-Factor Authentication dialog, they select Reset your two-factor authentication?.

  3. The user then enters their Recovery Code in the 2FA Recovery dialog and clicks Disable 2FA.

  4. If the recovery code is accepted, the user is prompted to choose Two-Factor Setup and create a new 2FA code. If the recovery code is invalid, they can re-enter the code or contact someone with an account with Users permission access for assistance.

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