Reset your own 2FA using your recovery code

If you no longer have access to the device running the authenticator app, for example, if you replaced your phone or changed the app, you can use the recovery code created during your Two-Factor Authentication (2FA) setup to reset your credentials.

If you lose both the recovery code and access to your authenticator app, your administrator can use the Reset 2FA for your users task to help you regain access.

  1. Sign into N-sight RMM with your username and password.
  2. At the Two-Factor Authentication dialog, select Reset your two-factor authentication?.

  3. Enter your Recovery Code and select Disable 2FA.

  4. If the recovery code is accepted, you'll be prompted to set up 2FA again and create a new code. If the recovery code is invalid, you can re-enter it or contact your administrator for assistance.

What do you want to do?