Reset Two-Factor Authentication using Recovery Code

When the user no longer has access to the device running the authenticator application (for example, they replaced their phone) or the authenticator was changed and the association broken, the user can use the Recovery Code created when activating 2FA to reset their own 2FA credentials without additional assistance.

If the user has lost the Recovery Code and access to the authenticator device, they can no longer access the Dashboard. In these circumstances you can Reset User's Two-Factor Authentication in the Users dialog.

  1. The user populates their Dashboard credentials to log in
  2. At the Two-Factor Authentication dialog, they select Reset your two-factor authentication?

  3. The user then enters their Recovery Code in the 2FA Recovery dialog and clicks Disable 2FA

  4. If the Recovery Code is accepted, the user is prompted to choose Two-Factor Setup and create a new 2FA code. If the entered Recovery Code is invalid, the user can re-enter the code or contact someone with an account with Dashboard Users permission access for assistance.

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