N-sight RMM Console Release Notes

v2022.11.18

• UPDATE: Editing a Take Control policy now prompts for the dashboard password

• BUGFIX (RMM-50240): Resolve issue affecting Edit and Add Checks Like This

• BUGFIX (RMM-50127): Resolve issue affecting saving of column layout in north pan

v2022.10.27

• UPDATE: Web Protection infrastructure improvements focused on network performance
• BUGFIX (RMM-48836) – Fixes an issue with “Edit Checks Like This” alert settings, so the changes are reflected immediately in the South Pane Checks grid
• BUGFIX (RMM-45850) – Resolve issue affecting Vipre for Business detection in the Antivirus Update Check
• BUGFIX (RMM-49483) – Resolve issue affecting Mobile Device Inventory Report>

Automation Manager v2.50.1

• BUGFIX (AM-2730) – Resolve issue so that Install Software from FTP allows SFTP connections
• BUGFIX (AM-2927) – Resolve issue with object ‘Reboot Prompt’ to initiate reboot when exceeding the delay time
• BUGFIX (AM-2915) – Resolve error – “Exception encountered System.InvalidOperationException”
• BUGFIX (AM-2809) – Resolve error – “Exception encountered System.Runtime.Serialization. SerializationException: Type ‘PolicyExecution”
• BUGFIX (AM-2855) – Fixed issue with Office365 Create Distribution Group object
• BUGFIX (AM-2987) – Resolve issue causing ScriptRunner agent to cause CPU spikes

v2022.08.25

• FEATURE: Multi-tenancy support for Apple Push Certificates

• UPDATE: Added Linux agent option to the Add Device wizard

• UPDATE: Remote Background Management (RBM) interactive command prompt for CMD and PowerShell (Viewer v7.00.36)

• UPDATE: RBM ability to change user context when using remote commands (Viewer v7.00.36)

• BUGFIX: Take Control (TC)/RBM - Resolve issue whereby in some cases the end user was not able to see the chat box (Agent v7.00.36)

• BUGFIX: TC/RBM - Resolve issue on some session starts to show the permission prompt (Agent v7.00.36)

• BUGFIX: Resolved issue where a Laptop was showing as a desktop in the XML dump

v2022.07.01

• FEATURE: N-sight launch with new ‘quick links’ in the product bar

• FEATURE: Option to synchronize users between Take Control and RMM (Take Control setting)

• FEATURE: Two-way live user chat for technicians

• UPDATE: Support for ‘quick links’ in Roles & Permissions

• UPDATE: The Executive Summary report Health Score Antivirus count now includes devices using standalone EDR

• BUGFIX: Backup Documents issue resolved preventing it from being enabled when Professional backup mode was previously enabled

v2022.06.15

• FEATURE: Upgrades to one-click installer with improved menu placement and signing service
• FEATURE: Five more apps supported in Patch Management
• BUGFIX: Update to the QSL data export to resolve username field mapping issue
• BUGFIX: Update to automation manager scripts to address encrypted field data submit issue

v2022.05.27

• FEATURE: Take Control Mac Agent 6.00.34 – Now sending both Public and Private IP address of the remote device to the Viewer for technicians to see
• FEATURE: Take Control Mac Viewer 6.00.34 – The Applet elevation menu has new buttons to access credentials stored in Passportal or Take Control’s own Secrets Vaults
• UPDATE: All Windows agents checking in are automatically upgraded to Windows GA Agent v10.12.0
• UPDATE: Apple Mac and iOS – Moving devices between sites is locked if an Apple Business Manager account is present
• UPDATE: Apple Mac and iOS – Added option to unenroll from Apple Device Management when a device is deleted
• BUGFIX: Take Control Mac Viewer 6.00.34 – Resolved issue with keyboard mapping options occasionally not working correctly. The options now reflect what is configured at the Interactions menu on the Remote Desktop tab
• BUGFIX: Take Control Mac Agent 6.00.34 – Resolved issue with Take Control not recognizing USB-C monitors in Mac M1/M2 devices
• BUGFIX: Windows Script Checks updated to resolve an issue with them being applied to Mac or Linux devices
• BUGFIX: Removed ‘Other’ from Managed Devices in Executive Summary Report to improve data accuracy
• BUGFIX: Resolved issue affecting availability of the 24hr Bandwidth and Performance Monitoring History Report
• BUGFIX: Resolved issue affecting the availability of the Web Protection Overview report

v2022.05.05

• UPDATE: Five more Patch Management 3rd party apps added
• UPDATE: Standalone ‘N-able Backup’ monitoring updated to ‘Cove Data Protection’ in north pane tooltip, summary tab and reports
• UPDATE: Renaming former ‘N-able Backup' to 'Cove Data Protection' for new and existing Backup Checks (update in progress)
• UPDATE: Now it’s possible to use Network Discovery’s agent push install on devices with manually edited OS data
• BUGFIX: Resolve issue affecting Sophos in the Antivirus Update Check (requires GA agent 10.12.0 and up)
• BUGFIX: Resolved an issue affecting sorting of Agent Version column in north pane

v2022.04.21

• BUGFIX: Resolve issue causing Bitdefender Managed Antivirus check to show ‘?’ Instead of version number
• BUGFIX: Resolve issue affecting Asset Tracking Only template to ensure 24×7 check cycle is updated to 60 minutes

v2022.03.17

• UPDATE: Automation Manager app v2.40 for download
• UPDATE: More Patch Management 3rd party apps
• UPDATE: Enable support for Daily Safety Check outages in MSP Manager
• BUGFIX: Address EDR script checks issue “failed to start – unknown error” (requires ScriptRunner v2.40)
• BUGFIX: Resolve issue affecting loading of widgets on the Dashboard view
• BUGFIX: Resolve performance issue affecting loading of Edit Site dialog
• BUGFIX: Resolve issue affecting definitions for Vipre in Antivirus Update check and Managed Antivirus check
• BUGFIX: Resolve issue affecting definitions in Symantec in Antivirus Update check
• BUGFIX: Updates to URLs in the Help Support Center

Automation Manager v2.40 (ScriptRunner) - Bug fixes

• AM-2589: The “Get Logical Disk Information” Doesn’t Return Information If There Is Only One Logical Disk
• AM-2593: The “Uninstall Software” Object Fails to Uninstall the PME “File Cache Service Agent” Application
• AM-2750: When Saving a New Copy of an AMP, Automation Manager Doesn’t Open the New Copy
• AM-2753: The “Get N-able RMM Agent Information” Object Doesn’t Return Information About the Group Policy Advanced Monitoring Agent
• AM-2760: HTTP-compressed Files Are Not Decompressed When Using The “Download File From URL” Object
• AM-2815: The “Remove Local Profiles” Object Throws A “Error: The file or assembly \”WindowsInput, Version=1.0.4.0, Culture=neutral, PublicKeyToken=9b287f7dc5073cad\” Error Message

v2022.02.24

• UPDATE: Simplified the workflow when connecting RMM to MSP Manager account (remove redundant email address field)

• BUGFIX: Resolved an issue so the ‘Add Device’ button shows again on Monitored Devices view

• BUGFIX: Addressed the issue causing reports to not auto-send in Germany region

Automation Manager v2.30 (ScriptRunner)

• AM-2769: System.Runtime.Serialization.SerializationException: The Assembly “AutomationManager.Engine.Common, Version=2.20.0.17, Culture=neutral, PublicKeyToken=null” can not be found.” Error
• AM-2763: Support shortname 8.3 notation when installing Automation Manager
• AM-2742: The “Download File from URL” object fails to download binaries from RMM’s get_site_installation_package API
• AM-2741: The SSH Object returns an “Unknown Error” message when run through a Script Check
• AM-2740: The “Open Session” Object Reports “Failed to negotiate key exchange algorithm”
• AM-2729: The “Get Domain Information” and “Get AD Forest Information” Objects Return “Unknown” For Output Parameters When The Domain And Forest Are Both In 2016 Mode
• AM-2727: The “Get Folder List” Object Does Not Preserve non-ASCII Characters
• AM-2726: The “File Exists” Object Doesn’t Find Files In C:\Windows\System32
• AM-2724: The “Delete Temporary Files” Object Fails If C:\Users\\AppData\Local\Microsoft\Windows\INetCookies Does Not Exist
• AM-2712: Policies that prompt users fail on Windows 11
• AM-2456: “The “Run Powershell Script” Object Returns a “System.Xml.XmlDocument” Error When It Invokes The Chocolatey Installation Script”

v2022.02.02

• FEATURE: Take Control Fast Assist (requires standalone Take Control user login)
• UPDATE: New ‘checks overdue’ monitoring status in north pane

• BUGFIX: Resolved reported sizes issue for Backup & Recovery’s Session History Report and Restorable Selection Report

• BUGFIX: Update to address an erroneous feature ‘pending’ status for EDR

v2022.01.20

• UPDATE: 2FA is now mandatory for RMM login

• BUGFIX: Resolve error when updating the device name for mobile devices

• BUGFIX: Resolve link issue for Symantec definitions in the Antivirus Update Check

Patch Management Engine (2.5.0.5175)

• Feature: Handle Feature Upgrades when 3rd party AV Disk Encryption is enabled

• Update: Rework of Google Chrome Architecture Detection

• Update: RMMAdapter includes patch classifications (pre-req to upcoming patch class improvements)

• Update: Improvement to ‘productlookup’ for Windows 11

• Update: Improved protection of named pipes protocol

v2021.11.25

• UPDATE: For the EDR check, you can now select ‘Edit Checks Like This’ for bulk changes

• BUGFIX: Ensure enrolled iOS devices show the correct iOS version on the Summary tab

• BUGFIX: Resolve an issue affecting graphics with the Performance Monitoring History report

 

v2021.11.25

• UPDATE: For the EDR check, you can now select ‘Edit Checks Like This’ for bulk changes

• BUGFIX: Ensure enrolled iOS devices show the correct iOS version on the Summary tab

• BUGFIX: Resolve an issue affecting graphics with the Performance Monitoring History report

 

Automation Manager v2.30

• Update – Windows 11 support

• Update – The default folder for Automation Manager is now C:\Program Files (x86)\N-Able Technologies\

• Update – Automation Manager’s “prompt” objects now include a new output parameter called ClickResult that tracks which user acknowledged the prompt

• Bug Fix – System.Runtime.Serialization.SerializationException: The Assembly “AutomationManager.Engine.Common, Version=2.20.0.17, Culture=neutral, PublicKeyToken=null” can not be found.” Error

• Bug Fix – Support shortname 8.3 notation when installing Automation Manager

• Bug Fix – The “Download File from URL” object fails to download binaries from RMM’s get_site_installation_package API

• Bug Fix – The SSH Object returns an “Unknown Error” message when run through a Script Check

• Bug Fix – The “Open Session” Object Reports “Failed to negotiate key exchange algorithm”

• Bug Fix – The “Get Domain Information” and “Get AD Forest Information” Objects Return “Unknown” For Output Parameters When The Domain And Forest Are Both In 2016 Mode

• Bug Fix – The “Get Folder List” Object Does Not Preserve non-ASCII Characters

• Bug Fix – The “File Exists” Object Doesn’t Find Files In C:\Windows\System32

• Bug Fix – The “Delete Temporary Files” Object Fails If C:\Users\\AppData\Local\Microsoft\Windows\INetCookies Does Not Exist

• Bug Fix – Policies that prompt users fail on Windows 11

• Bug Fix – The “Run Powershell Script” object returns a “System.Xml.XmlDocument” error

 

v2021.09.15

• UPDATE: Automation Manager v2.20 app available for download from the Script Manager dialog

• UPDATE: Update URLs to Success Center on N-able domain

• BUGFIX: Resolve browser issue affecting TeamViewer session launches

• BUGFIX: Upgrade to check processing to address sporadic data discrepancy between north pane and south pane checks tab

• BUGFIX: Resolve issue affecting monitoring templates causing them to get stuck loading

• BUGFIX: Resolve issue with site and device deletion

• BUGFIX: Resolve alert settings sync issue on edit check dialog

 

Automation Manager v2.20

• Update – Handle loading and unloading of Automation Manager Engine in separate App Domains

• Update – Improvements to ScriptRunner agent to address intermittent script execution issues

• Update – Additional logging for troubleshooting

• Bug Fix – Script checks failing with timeout

• Bug Fix – Vulnerability issue with log4net.dll

• Bug Fix – Windows Firewall Profiles

• Bug Fix – Script failed to start

• Bug Fix – Remove Powershell 2.0 check

• Bug Fix – Run Windows Defender Full Scan task

• Bug Fix – Stop policy object with completion result of 0

• Bug Fix – Office 365 Objects displaying results

• Bug Fix – Exception in Object Download File From URL

• Bug Fix – Input prompt object displays behind other apps

 

Patch Management Engine (2.2.0.5092)

• Update: Improve logging information where error shows as “error code 1058”

• Update: Prevents Patch Status service issues relating to Third-party Patch when Third-party Patch is not enabled

• Update: Hides Silverlight Updates if Silverlight is not installed

• Update: Improved handling of cumulative updates where applicable for multiple versions of Windows

• Bugfix: Fixes issue in aggregation where Feature Updates and Cumulative Updates share the same KB number

• Bugfix: Improves handling of error where Patch Status service would fail with “[PME900] Error in WuaDataProvider: Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))”

• Bugfix: Fixes issues with Zoom updates where issues arise dependent on how it had been installed.

v2021.09.01

• UPDATE: Monitor Windows XP and Server 2003 devices as network devices

• UPDATE: Column sorter for the Monitored Devices view

• UPDATE: Improve performance of Patch Management workflow dialog when used with client groups

• UPDATE: Removed support for adding Android devices to MDM

• UPDATE: New SNMP Check option to make it easier to add SNMP checks to network devices

• BUGFIX: Address issue in Patch Management Workflow causing a deselected client to be included in the selection

• BUGFIX: Solve device count issue in Patch Management Workflow dialog

• BUGFIX: Address Mobile Device Management issue affecting bulk uploads

• BUGFIX: Ensure Apple Device Management icon shows when viewing problem workstations

• BUGFIX: Resolve issue related to invalid SNMP checks for network devices

• BUGFIX: Address agent push install error on Networks tab for accounts using a custom domain

• BUGFIX: Resolve blank confirmation window issue when clearing more than one check at a time

 

Automation Manager v2.19

• Update – Update ‘Scriptrunner’ to v2.19

• Update – Update the Automation Manager app to v2.19

• Update – New Azure object: Install Azure PowerShell module

• Update – New Azure object: Get file name from path

• Update – New Azure object: Upload file to blob storage

• Update – New Azure object: Download file from blob storage

• Update – New Azure object: Create blob storage container

• Update – Input Prompt linked to Object Outputs

• Update – NULL Checking added to If/Else Object

• Bug Fix – UAC Monitoring

• Bug Fix – AM Script Runner 64 timeout issue

• Bug Fix – VMWare Get Guest Tools

• Bug Fix – Download file from URL

• Bug Fix – Global Variables

• Bug Fix – AM Initialization and Policy Execution

• Bug Fix – Get Logged on Users

• Bug Fix – Office 365 Get Mailbox Folder Statistics

• Bug Fix – Get OS Architecture

• Bug Fix – Additional prefix character

• Bug Fix – Remove Local Profiles

• Bug Fix – Empty policy created by designer 2.15.1.1 can be opened

• Bug Fix – Windows UAC status

• Bug Fix – 2 Clear Text Password issues fixed

• Bug Fix – Global Variable Assignment object

 

Web Protection 5.28.1

• UPDATE: General performance enhancements

• UPDATE: Updated digital certificate to N-able

v2021.07.14

• UPDATE: Audit network device edits captured in the User Audit Report

• BUGFIX: Resolve connection issue affecting agent push install for devices under Networks

• BUGFIX: Resolve issue affecting ability to add new network under management

• BUGFIX: Resolve ‘awaiting first run’ SNMP Check issue for Network Devices

• BUGFIX: Resolve issue with MDM column showing incorrect info with custom filter

v2021.07.04

• UPDATE: Upgrade to standalone TeamViewer integration (requires Agent v10.11.1)

• UPDATE: Released new set of VMware ESXi Script checks with support for newer version

• BUGFIX: Resolve an issue with orphaned NetPath checks

• BUGFIX: Resolve an issue preventing mobile devices from being deleted on Mobiles tab

• BUGFIX: Resolve issue whereby last character was cut off from mobile device names

• BUGFIX: Resolve issue affecting Bandwidth Monitoring report for Macs

v2021.06.14

• UPDATE: Agent version column for north pane

• BUGFIX: Resolved browser related issue affecting access to NetPath and Asset Tracking

• BUGFIX: Fixed bug where Patch Status check showed failed after successful scan

• BUGFIX: Resolve issue with commands getting stuck in queue for iOS mobile devices

v2021.05.12

• FEATURE: Windows Agent uninstall protection (requires Windows Agent v10.10.6 and up)

 

Patch Management Engine (2.1.0)

• Bugfix: Windows Updates Timeout after 1 hour

• Bugfix: Installed Patches show as not installed

• Bugfix: Patch Install Failure not reported to dashboard

v2021.05.04

• FEATURE: New ‘Add device’ button on Monitored Devices view

• UPDATE: Ensure integrated EDR does not show in Device Inventory Report of Feature Policy Report if a user’s permission for this feature is disabled in Roles & Permissions

v2021.04.27

• UPDATE: New 'Remote Wipe' command for Mac workstations enrolled in Apple Device Management

• UPDATE: Ability to disable automated N-able Backup checks

• UPDATE: Auto unenroll from Apple Device Management when a Mac is removed from RMM

• UPDATE: Ensure Device Inventory Report takes account of user permissions for displaying EDR

• BUGFIX: Resolve issue impacting the ability to remove the integrated EDR script check

v2021.04.13

• UPDATE: Option to remotely wipe a Mac workstation that’s enrolled in Apple Device Management

• BUGFIX: Resolve issue affecting view device clicks from Active Issues view

 

Android mobile app (v1.2.4)

• UPDATE: Localisation improvements for language support

• BUGFIX: Resolve issue preventing Take Control TeamViewer sessions

• BUGFIX: Bug fixing and stability improvements

 

iOS mobile app (v2.2.1)

• UPDATE: Localisation improvements for language support

• BUGFIX: Resolve issue preventing Take Control TeamViewer sessions

• BUGFIX: Bug fixing and stability improvements

v2021.04.04

• FEATURE: New commands for enrolled Apple Mac workstations

• FEATURE: New Monitored Devices view with consolidated server, workstation, network devices overview

• BUGFIX: Address issue causing monitoring templates to stall on loading message

• BUGFIX: Addressed issue causing login issue with RMM mobile app

v2021.03.15

• UPDATE: Added “Profiles” section to Mac device context menu

• UPDATE: Added “Commands” section to Mac device context menu

• UPDATE: Added “Apple Device Managed” option to device filter in Mobile tab

• UPDATE: Added option to renew certificate in Apple Device Management

• UPDATE: Improvement to Patch Management logic when running the Patch Status Scan to not fail due to patch scan not scheduled to run yet

• BUGIX: Fixed an issue in Mobile Device Inventory Report which was not displaying Apple Device Management devices correctly

• BUGFIX: Issue with RMM mobile app logins on iOS resolved

 

Patch Management Engine (2.0.0)

• UPDATE: Changes to the application names, Windows Service names, and folder paths. Click here for all the details.

• BUGFIX: Read installation date from CBS registry records

• BUGFIX: Patches tab showing incorrect installation time (UTC instead of LocalTime)

• BUGFIX: Repeating installation can clear Reboot Required flag in PME

• BUGFIX: Some patch installers are not validated for integrity

• BUGFIX: Issue with some cumulative updates displaying twice for Windows Server 2019

v2021.03.03

• UPDATE: New Automation Manager v2.18.0.25 with Meraki objects

• UPDATE: Patch Management process improvement for handling reboot flags*

• UPDATE: Clearer indication of which Managed Antivirus (Bitdefender) features are compatible with Mac workstations

• BUGFIX: Issue affecting loading of the Mobile Devices tab

• BUGFIX: Resolve issue with commands getting stuck in the queue for iOS devices

• BUGFIX: Resolve issue preventing a Mac workstation from deleting

* Note: This improvement has triggered some previously detected reboot requirements, which caused automatic reboots depending on the Patch Management policy reboot configuration. This was a one-time event.

• Automation Manager v2.18.0.25

  • UPDATE: Meraki - Get SNMP Configuration

  • UPDATE: Meraki - Get Devices

  • UPDATE: Meraki - Get Organizations

  • UPDATE: Meraki - Get Networks

  • UPDATE: Meraki - Get Connected Clients

  • UPDATE: Meraki - Get Security Events

  • UPDATE: Meraki - Get Performance Score

  • UPDATE: Meraki - Get Admin Accounts

  • UPDATE: Meraki - Get Site to Site VPNs

v2021.02.10

• FEATURE: iOS Update Device Information command

• FEATURE: iOS Reset Password command

• UPDATE: New badges icon to highlight upcoming boot camps

• BUGFIX: Column sorting fix for mobile device management device view

• BUGFIX: Removed redundant column from mobile device management view for Firefox browser

• BUGFIX: Resolve issue affecting Patch Status Check not being added when reinstalling Patch Management

 

• Automation Manager v2.18 (ScriptRunner v2.18, auto-deployed to existing devices)

  • BUGFIX: Resolve error with EDR Shadow Copy Status script check

  • BUGFIX: Resolve issue with ‘Disable/Enable USB Mass Storage’ object

  • BUGFIX: Resolve issue with ‘Set Registry Value’ object

  • BUGFIX: Resolve custom script checks failing sporadically with time out or output not found error

  • BUGFIX: Resolve issue preventing custom scripts from completing due to an access denied error

v2021.01.19

• FEATURE: Remote Access over SSH for network devices

• FEATURE: New “Logout User” Automated Task for Mac

• BUGFIX: Resolve issue causing Patch Management to erroneously state Reboot Required (PME v1.3.1)

• BUGFIX: An issue causing Endpoint Detection & Response devices to become out of sync regarding installation status has now been resolved

 

• Automation Manager v2.18

  • UPDATE: New Meraki object – ‘Get SNMP Configuration’

  • UPDATE: New Meraki object – ‘Get Site to Site VPNs’

  • UPDATE: New Meraki object – ‘Get Security Events’

  • UPDATE: New Meraki object – ‘Get Performance Score’

  • UPDATE: New Meraki object – ‘Get Organizations’

  • UPDATE: New Meraki object – ‘Get Networks’

  • UPDATE: New Meraki object – ‘Get Devices’

  • UPDATE: New Meraki object – ‘Get Connected Clients’

  • UPDATE: New Meraki object – ‘Get Admin Accounts’

  • BUGFIX: Resolve a ‘log4net’ error when running scripts

  • BUGFIX: Resolve ‘cannot create unknown type’ error when running scripts

  • BUGFIX: Resolve issue with ‘USB Mass Storage Devices’ object

  • BUGFIX: Update ‘Set Registry Value’ object to accept property values

v2020.12.23

• FEATURE: iPhone and iPad support for Apple configuration profiles

• BUGFIX: Resolve issue causing Device Filters to display the wrong client selection

• BUGFIX: Update to Apple Mac's Patch Management automated task to address a termination issue

• BUGFIX: Resolve Patch Management installation timeout issue

• BUGFIX: Updated support for Veeam in the Backup Check (requires Windows Agent v10.10.2 or higher)

• Managed Antivirus (Bitdefender, v51.6.2.5)

Released in December, superseded by v6.6.21.305

• BUGFIX: An issue with occasionally devices incorrectly syncing causing definitions to display out of date when they were current has now been corrected.

• BUGFIX: Corrected an issue that would cause a system to incorrectly display an OPSWAT failed state.

• BUGFIX: Corrected the behavior for devices experiencing the Scan History disappearing when scans were running.

• BUGFIX: Corrected the Italian translation for “fail MAV check when threats present in quarantine”

v2020.12.02

• UPDATE: Endpoint Detection & Response (EDR) upgrade to SentinelOne Liberty SP5

• UPDATE: Endpoint Detection & Response (EDR) now shown in the Feature Policy and Device Inventory Reports

• UPDATE: Take Control viewer updates including macOS 'Big Sur' support

• UPDATE: Improved Patch Management process for Windows Feature Upgrade releases

• BUGFIX: Patch Management WUA error caused PME not to submit patch result resolved

• BUGFIX: Resolve issue causing Wall Chart to open within RMM frame

• BUGFIX: Resolve issue affecting Client Monthly Server report for certain clients

v2020.11.11

• FEATURE: New client filter for Active Issues
• UPDATE: Integrated Endpoint Detection and Response is now represented in the Move Devices – Preview options
• UPDATE: Improved status for standalone N-able Backup monitoring
• UPDATE: Renaming former ‘MAX Backup’ to ‘N-able Backup’ for new and existing Backup Checks
• BUGFIX: Resolve issue truncating script check results for an Automation Manager script

v2020.11.03

• UPDATE: PowerShell and CMD interface improvements for Remote Background Manager
• UPDATE: Rename of Max Backup to N-able Backup in Backup Check
• UPDATE: Additional Endpoint Detection & Response user activity is captured in the User Audit Report
• BUGFIX: Wallchart labels fail to show when mousing over the icons
• BUGFIX: Resolve issue affecting loading of Bandwidth and Performance Monitoring History Report
• BUGFIX: Update to not truncate Automation Manager script check output
• BUGFIX: Patch Management's 'Link to Vendor Site' update to go to vendor site correctly
• BUGFIX: Take Control - Resolve issue with Client list loading in PassPortal Widget
• BUGFIX: Take Control - Resolve issue with Password completion in some RDS environments

 

• Patch Management Engine v1.2.11
  • UPDATE: Support for Windows 10 20202H2
  • BUGFIX: Update timeout logic to better handle large cumulative updates
  • BUGFIX: Update OS license detection for Windows 10 retail/volume to ensure Patch Management is offering the appropriate feature upgrades

v2020.10.22

• UPDATE: The Performance Monitoring Check, TCP Service Check and Web Page Check are now available for Workstations
• UPDATE: Take Control Mac Viewer (N-able engine) updated to v6.00.18
• BUGFIX: Take Control Mac Viewer – Resolve issue with sending Keyboard Shortcuts to connected machine
• BUGFIX: Take Control Mac Viewer – Resolve issue where the viewer could crash in certain circumstances
• BUGFIX: Take Control Mac Viewer – Resolve issue with data being stored in Audit Trail

v2020.10.14

• FEATURE: Support for TeamViewer 15 (requires Windows Agent v10.10, Mac Agent v3.6.0)
• UPDATE: Automation Manager v2.17 is available for download from the 'Script Manager' dialog
• BUGFIX: Resolve issue with running 2 or more Automation Manager scripts simultaneously on an end point
• BUGFIX: Resolve issue with "Get Snapshot Information (VMware)" object in Automation Manager

v2020.10.08

• UPDATE: New option to select an Asset Tracking Only monitoring template
• UPDATE: Endpoint Detection & Response deployment activities are recorded in the User Audit Report
• BUGFIX: Resolved an ‘Unknown Server (200)’ issue when filtering based on Problem Device, 24×7 Problems or DSC Problems
• Patch Management Engine v1.2.9
  • UPDATE: Change default behavior of how PME handles memory
  • UPDATE: New PatchDetectionAudit.log with more data around patches detected and by which provider (WUA, WMI, registry, etc)
  • UPDATE: Better error logging for partially failed scans
  • BUGFIX: Bug fix where Education version of Windows won’t successfully install Feature Upgrade
  • BUGFIX: 2 vulnerability fixes around privilege escalation in PME

v2020.10.01

• BUGFIX: Ensure the Mac Device Management option in Settings menu adheres to Roles & Permissions setting
• BUGFIX: Resolve issue with line formatting in outage email alerts

v2020.09.15

• FEATURE: Support for Apple Configuration Profiles in Mac Device Management
• UPDATE: Display more Patch Management scan error information in the Patch Status Check
• UPDATE: Improve processing for Patch Management policy updates for large device counts
• BUGFIX: Resolve issue so mobile devices can be removed from management

v2020.09.10

• FEATURE: Remote Background Manager for Mac workstations (requires macOS 10.12 and Mac Agent 3.5.0)
• FEATURE: Auto-record Take Control sessions (N-able engine)
• BUGFIX: Resolved issue affecting cloned monitoring templates, 'clone' option restored

 

• Patch Management Engine v1.2.9
  • FEATURE: See and manage superseded Cumulative Updates
  • BUGFIX: CacheService cache size is not reverting to the requested size
  • BUGFIX: PME installer failing with "%1 is not a valid Win32 application, ProgID: "WBEMScripting.SWBEMLocator"
  • BUGFIX: Windows Server 2019 Cumulative Updates are unable to install
  • BUGFIX: Send complete installation date & time

v2020.08.28

• UPDATE: Option to add technician and client-facing notes on Active Issues
• BUGFIX: Update to last response time not matching with last check run time

v2020.08.20

• UPDATE: New workflow link from the Checks tab to Active Issues
• BUGFIX: Address character display issue on the Take Control user prompt

 

• Patch Management Engine v1.2.8
  • BUGFIX: Ensure list of patches in RMM is complete after patch installation

v2020.08.12

• UPDATE: Ensure that the Patch Management Workflow dialog is available to users with Patch Management 'Usage' permission turned on in Roles & Permissions
• BUGFIX: Fix incorrect release date in Patch Management Workflow for Feature update
• BUGFIX: Address runtime of daily safety check affecting install date/time in Patch Management
• BUGFIX: Improvement to accuracy of Patch Management's not installable status
• BUGFIX: Ensure the Notes Report email contains the client notes
• BUGFIX: Ensure monthly client reports email to contains subject and content
• BUGFIX: Resolve card registration error with auto-payment setup

 

• Patch Management Engine 1.2.7
  • UPDATE: Add latest installation result to the RMM patch scan report
  • UPDATE: Replace System.Runtime.Caching.MemoryCache with our own cache implementation
  • BUGFIX: Address failing installation of older Windows Server 2016 Cumulative Updates
  • BUGFIX: Change Third-party Patch Scan Time Out
  • BUGFIX: Windows patch failed to uninstall with error code 87

v2020.08.06

• FEATURE: Provide selected access to Take Control and Web Protection policies with new feature policy permissions

v2020.07.29

• BUGFIX: Ensure devices that are installed with the default Asset Tracking template are set to use the 60 minute check cycle
• BUGFIX: Ensure north pane Notes column is empty if there are no Notes in the Notes tab

v2020.07.23

• FEATURE: Provide selected access to Patch Management policies with new feature policy permissions
• UPDATE: Increase Take Control / RBM 'download viewer' prompt delay from 5 to 10 seconds
• UPDATE: Added missing check summary bylines for several checks in Active Issues
• BUGFIX: Resolved issue with Wall Chart not loading in separate window
• BUGFIX: Resolved 'Active Issues' translation issue

v2020.07.07

• UPDATE: New 'Resource Center' for English language accounts
• BUGFIX: Resolved issue preventing deleting of clients (US territory)
• BUGFIX: Resolved issue causing devices to be stuck in 'awaiting first upload'
• BUGFIX: Resolved issue with notes not being added when clearing a check
• BUGFIX: Resolve issue causing notes to not show in the south pane
• BUGFIX: Improvement to loading speed of the 'Feature Policy Report'
• BUGFIX: Improvement to loading speed of Patch Management Workflow dialog when using a client group
• BUGFIX: Resolve filtering issue in Active Issues when going between it and main console
• BUGFIX: Resolve filtering issue in Active Issues when using Firefox browser
• BUGFIX: Resolve issue preventing creation of a new Web Protection policy
• KNOWN ISSUE: Software modifications in the Asset Modification Report are temporarily missing from the report

 

• Patch Management Engine v1.2.6

  • UPDATE: Do not unload PME module from memory after each call on Windows Servers

  • UPDATE: Add RpcServerConfiguration.xml to PME Diagnostics

  • BUGFIX: PME not rolling back original settings of DeferFeatureUpdatesPeriodInDays after patch detection

  • BUGFIX: PME is not deleting all temporary files created during scan and remediation actions

  • BUGFIX: PME can’t upgrade when Patch Scan is running

v2020.06.15

• FEATURE: New Active Issues workflow for viewing and managing failed checks
• FEATURE: New Unmonitored Devices view for seeing newly connected devices
• FEATURE: Provide selective access to Managed Antivirus policies with new feature policy permissions
• BUGFIX: Resolve permissions conflict affecting ability to delete Automated Tasks

v2020.06.10

• FEATURE: monitoring templates for Linux (requires Linux Agent v2.0.1)
• BUGFIX: Resolve issue with adding notes when clearing a check
• BUGFIX: Update to add missing devices to the Disk Encryption Recovery Key Report

v2020.06.02

• FEATURE: New customer and site search box on the feature 'Settings' dialogs
• FEATURE: New Clone option for monitoring templates
• UPDATE: Option to highlight text on the Patch's Management Workflow dialog for copy and pasting
• BUGFIX: Extend 'client group' support to the Agent auto-update dialog to ensure 'All servers' / 'All workstations' only covers the clients in the client group
• BUGFIX: Ensure User Audit Report shows Edit User event when enabling/disabling a client's Executive Summary Report
• BUGFIX: Managed Antivirus (MAV-BD) Corrected Portuguese translation for Deep Scan
• BUGFIX: Ensure user permission for Automated Tasks doesn't interfere with ability to run checks
• BUGFIX: Update to OS so it doesn't show Server 2003 incorrectly when updating agent

 

• Patch Management Engine v1.2.5
  • UPDATE: Resolve issue with Patch Status Check failing because of RPC service returning with System.OutOfMemoryException
  • UPDATE: Enhanced the detection of installation status for Cumulative Updates

v2020.05.21

• FEATURE: Automated Tasks for Linux (requires Linux Agent v2.0)
• BUGFIX: Resolved asset mapping issue with Passportal integration
• BUGFIX: Resolve issue with OSX Update Check so it refers to available system updates instead of "WSUS not found"
• BUGFIX: Resolve a north pane column sorting issue when viewing a custom filter
• BUGFIX: Resolve dashboard refresh issue when clicking a retry link for Managed Antivirus on the Summary tab
• BUGFIX: Ensure Automated Tasks are downloaded onto endpoint when added via monitoring template at installation time

 

• Patch Management Engine (PME v1.2.4)
  • UPDATE: General engine hardening and version update

v2020.05.13

• UPDATE: Removed notes ‘length of time’ display restriction so they always show

• BUGFIX: Ensure notes in the north pane and south pane are in sync

• BUGFIX: Ensure the ‘Lockdown Machine’ automated task runs successfully when deleting mapped drives

• BUGFIX: Resolve issue with ESXi script checks passing but displaying ‘Unknown Error’

• BUGFIX: Resolve issue with ‘OK’ button not clickable when on Edit Device dialog

• BUGFIX: Ensure monitoring template does not apply a check frequency change when associated checkbox is not selected

• BUGFIX: Update to correctly show German language characters in client report emails

v2020.05.07

• UPDATE: Option to only refresh the Checks tab when clearing checks
• UPDATE: Ensure that the initial Take Control viewer download is always the most recent version
• BUGFIX: Correct issue with ESXi script checks passing but reporting "Unknown Error"
• BUGFIX: Ensure monitoring templates are applied to Mac devices at Client and Site level

 

• Patch Management Engine (PME v1.1.15)
  • UPDATE: Patch Management will no longer offer patches to EOL devices that have not been enabled with
  • UPDATE: Hardening of the agent for when the device runs out of disk space
  • BUGFIX: SSU updates are not detected for Windows Server 2016 & 2019

v2020.04.28

• FEATURE: Users can now reset 2FA passcodes themselves
• UPDATE: A new 'security' permission to enable 2FA passcode reset
• BUGFIX: Ensure monitoring templates do not prompt to replace checks when choosing add to existing checks and tasks
• BUGFIX: Address a ticket creation error for Autotask integrations

v2020.04.16

• Patch Management Engine (PME v1.1.14)
  • BUGFIX: Resolved an issue where CU could not be pre-downloaded or cached via Probe
  • BUGFIX: Resolve issue with PME not updating with proxy settings on
  • BUGFIX: Resolve issue with race condition causing patch status failure for definition updates
  • BUGFIX: Patch status failures on LTSB devices
  • BUGFIX: Gracefully handle install when WindowsUpdateAgent.xml cannot be downloaded
  • BUGFIX: Recache not propagated to probe from CacheService
  • BUGFIX: System.NullReferenceException: Object reference not set to an instance of an object.” error when concurrent patch scans are executed on a device

   

• Managed Antivirus (Bitdefender)
  • BUGFIX: Managed Antivirus (MAV-BD) restored the ability to automatically remove AVG Free during installation
  • BUGFIX: Managed Antivirus (MAV-BD) restored the ability to automatically remove F-Secure during installation

v2020.04.03

• UPDATE: PSA – Status indicators for PSA entity mapping
• UPDATE: PSA – Improved name syncing for Autotask and ConnectWise PSA
• UPDATE: PSA – authentication improvement
• UPDATE: PSA – Support for ManagedID in ConnectWise PSA
• UPDATE: Now text details can be highlighted for copy and paste in the Failed Login Check
• UPDATE: UI improvement to the login page to show it’s loading

v2020.03.16

• UPDATE: Ensure the Disk Encryption Manager status column appears next to Managed Antivirus in the console’s north pane
• BUGFIX: Ensure a note with blank description can be deleted

v2020.03.09

• FEATURE: New Managed Antivirus (Bitdefender) Disk Encryption Manager

v2020.03.03

• UPDATE: A new user permission to show or hide LogicCards
• UPDATE: No longer required to add the primary access key when using agent push install on the Networks tab
• BUGFIX: Update to the scan on Networks tab to include devices on subnet x.x.x.254
• BUGFIX: Resolved issue whereby the Settings dropdown was not selectable on the Alert Routing settings dialog
• BUGFIX: Fixed translation error for Portuguese on the Take Control policy dialog
• BUGFIX: Resolve issue with Windows 10 device showing as a Windows XP device

v2020.02.24

• UPDATE: Adds Ability to download Linux Agents immediately from the Dashboard

 

• Patch Management Engine (PME v1.1.12)

  • BUGFIX: Resolved bug where drivers still appear greyed out (not deployable) in RMM

  • BUGFIX: Fixed “Patch Time Out” error when installing Feature Updates, although the patch is successfully installed

   

• Managed Antivirus (Bitdefender)
  • UPDATE: Managed Antivirus (MAV-BD) Added support for the following special characters in exclusions ? # & ; @ * + ^
  • UPDATE: Managed Antivirus (MAV-BD) Added support for wildcards in exclusions for paths, threat-names, hashes and certificates

v2020.02.19

• UPDATE: Removed the option to remember the 2FA passcode on login for security

• UPDATE: Automation Manager v2.15 with new VMware and Windows objects

• UPDATE: See the devices by patch status in Patch Management’s Workflow dialog

• UPDATE: See current and new status for patches in Patch Management’s Workflow dialog

v2020.02.13

• BUGFIX: Address performance issue for large scale Patch Management policy edits
• BUGFIX: Show the report button on performance monitoring checks for Linux devices
• BUGFIX: Resolve duplicate entry issue on Check Clearing Report
• BUGFIX: Character encoding fix on performance monitoring report
• BUGFIX: Resolve issue whereby an IP address couldn't be removed from IP address whitelist
• BUGFIX: Resolve issue with character encoding in outage email alert

 

• Managed Antivirus (Bitdefender - 6.6.16.216)
  • UPDATE: Added support for Windows Server 2019 Core
  • UPDATE: Enhanced detection mechanism on Windows 10 systems
  • UPDATE: Added support for the Antimalware notification triggered during the scan, each time a malware event is detected.
  • BUGFIX: Bitdefender Endpoint Security Service led to high CPU usage on windows 10 Home edition.
  • BUGFIX: The product caused critical errors (BSOD) on Windows 10 endpoint having Credential Guard installed, when updating from 6.6.10.148 to 6.6.13.183 version
  • BUGFIX: Crash when starting Internet Explorer on windows 7 systems without the Microsoft stack update KB4516655 installed.
  • BUGFIX: The product could not take actions on infected.pst archives during the scan
  • BUGFIX: In some cases, installation failed at 25% due to an issue with device drivers
  • BUGFIX: The Advanced Threat Control module caused application crashes in certain conditions

 

• Web Protection (v5.23)

  • UPDATE: Web Protection Installers improved download performance.
  • UPDATE: You can expect to see improvements regarding the processing of HTTPS packets, particularly when uploading/downloading.
  • UPDATE: Faster receipt of notifications
  • UPDATE: Faster download for new reputation database used for traffic analysis, categories and resource reputations.

v2020.02.05

• UPDATE: New client & site filter in Patch Management’s “Management Workflow” dialog
• UPDATE: Improvement to how monitoring templates are queued for offline devices to ensure they receive the correct checks/tasks
• UPDATE: Managed Antivirus - Bitdefender (MAV-BD). An updated code signing certification to our MAV-BD agent to 48.6.0.8 is now available in all regions.
• BUGFIX: Correct issue whereby a Windows 10 device was showing as a Windows XP device
• BUGFIX: Improved install process for Take Control to resolve a stalled pending status
• BUGFIX: Correct character display issue in emails with the Performance History Report
• BUGFIX: Resolve issue whereby the Check Clearing Report was showing duplicate entries

v2020.01.20

• UPDATE: Improved out-of-the-box thresholds for new performance monitoring checks
• UPDATE: Managed Antivirus (MAV-BD) enhanced support for Bitdefender Legacy Operating Systems v6.4 update definition mechanism. This will only be applied to Windows XP and Windows Vista families, including corresponding embedded and server versions
• BUGFIX: Patch Management Engine v1.1.9 to correct issue with feature update to 1909
• BUGFIX: Resolve issue preventing ability to delete a patch management policy mistakenly set to still in use

v2020.01.16

• UPDATE: Allow use of exclamation mark characters in System Tray URLs
• BUGFIX: Resolve engine selection issue in Take Control Settings dialog

 

• Patch Management Engine 1.1.8

  • UPDATE: Improved install process for to ensure the latest Service Stack Update is detected
  • UPDATE: Smarter logic for handling patch download timeouts for large patches
  • UPDATE: Performance updates and hardening of the patch engine

 

• Backup Manager v19.12

  • BUGFIX: [macOS] Backup Manager (BM) is not listed in the output of 'system_profiler SPApplicationsDataType' command
  • BUGFIX: Unable to backup MySQL v5.6.40 using xtrabackup v55
  • BUGFIX: MySQL 8.0.17 backup failed on Linux with percona 8.0.4
  • BUGFIX: Incorrect exclude list for Hyper-V data source
  • BUGFIX: Incorrect selection tree in case if Offline attribute present
  • BUGFIX: Files and Folders backup periodically completed with error code: 19:2067
  • BUGFIX: Support UTF-8 character encoding in input fields for RC
  • BUGFIX: Restore progress is showing not correctly in case if "Skip files that are not changed" is enabled
  • BUGFIX: Small header logo on Backup & Recovery BM results in cut off tooltip
  • BUGFIX: Files and folder backup completed with errors and tracked error is "incorrect function" for certain OneDrive folder
  • BUGFIX: During restore BM check for duplicate cabinet at the same SN more than once
  • BUGFIX: Bare Metal Recovery (BMR) cannot boot in LEGACY mode
  • BUGFIX: BMR cannot be installed on drive if the structure of the drive is not-MBR
  • BUGFIX: Blank page on BMR
  • BUGFIX: BM GUI is not displayed if response time for request "..content/data/status/data" is > 8 seconds
  • BUGFIX: GUI doesn't show files with long file name in restore tree
  • BUGFIX: BM failed when no files in Documents profile

v2020.01.08

• FEATURE: Mac support for Apple new security posture for macOS
• UPDATE: Managed Antivirus – Bitdefender (MAV-BD) now includes the new ATC technology for servers. The new ATC brings with it newer and better analysis capabilities and better detection rates.
• BUGFIX: Correct decimal point display issue in Disk Space Change alerts
• BUGFIX: Resolve UI bug in French language dashboard when clearing a check

v2019.12.08

• FEATURE: Monitor Hikvision video equipment with network device monitoring
• UPDATE: New ‘Filter by Device Type’ (servers or workstations) option Patch Management’s ‘Workflow’ dialog
• UPDATE: UI improvement to see just selected clients in the new ‘client groups’ dialog
• BUGFIX: Resolve conflict when selecting a Mac monitoring template as the default workstation template for a site

v2019.11.27

• UPDATE: Updated the Take Control viewer downloads to provide latest versions for Windows, Mac, Linux

• UPDATE: Improved loading speed of the Web Protection ‘Settings’ dialog

 

• Patch Management Engine 1.1.6

  • BUGFIX: Third-party patch cannot detect default proxy settings
  • BUGFIX: PME upgrade failure due to shared components being in use when attempting upgrade
  • BUGFIX: Feature Update isn’t detected by PME for specific Windows edition
  • BUGFIX:Failing 3rd party patch installation prevents installing other 3rd party patches

v2019.11.13

• UPDATE: New UI for the Client Groups feature

v2019.11.06

• FEATURE: Community sharing of custom SNMP checks for network devices

• FEATURE: Windows Agent 10.9.5 and up now FIPS 140-2 compliant

• BUGFIX: Update to Client Server Monthly Report uptime section

• BUGFIX: Ensure Dell Processor/Motherboard SNMP Temperature checks are the correct way round

   

• Patch Management Engine 1.1.5

  • UPDATE: Support for KeePass in Third-party Patch products
  • UPDATE: Monitoring WSUS registry key that could block PME patch scan
  • UPDATE: Hardened the cache service to handle corrupted files
  • BUGFIX: Fixed typo in “PME cleanup” task
  • BUGFIX: Updated our cleanup process as some installers were not deleted from the Archive folder

   

• Managed Antivirus Bitdefender v6.6.13.184

  • UPDATE: The number of concurrent on-demand scans on the endpoint is now limited for enhanced responsiveness
  • UPDATE: The endpoint users are no longer distracted by status alerts when the Advanced Anti-Exploit module is disabled
  • BUGFIX: In some situations, the Bitdefender Endpoint Agent service caused high CPU Usage on Windows 10On Windows 2008 R2 Standard, BEST generated large amounts of log files
  • BUGFIX: Fixed a memory leak issue affecting endpoints with no Internet connection.
  • BUGFIX: In some cases, Bitdefender Endpoint Security Service crashed on Windows 10
  • BUGFIX: Antimalware On-access scanning caused a slowdown on Citrix login
  • BUGFIX: Antimalware On-access scanning caused a slowdown on Remote Desktop 2016 login
  • BUGFIX: In some cases, the Advanced Anti-Exploit module caused Microsoft Outlook to crash due to products incompatibility

v2019.10.25

• FEATURE: Asset data and monitoring support for WatchGuard firewalls in network devices
• UPDATE: Faster loading of the Backup & Recovery and Take Control ‘Settings’ dialogs
• BUGFIX: Resolved issue causing some inactive backup accounts to show as 0 bytes
• BUGFIX: German text characters fix for Patch Management approval policy dialog
• BUGFIX: Update to Monthly Report for servers to correct issue with uptime calculation
• BUGFIX: Automated Task date selector not showing correctly on Safari 12.1.2 macOS

v2019.10.02

• FEATURE: New Managed Patch for Mac report
• UPDATE: Option to specify client in the ‘list_failing_checks’ API call
• UPDATE: Prompt to download the Take Control and RBM viewer in Chrome browser if not installed
• BUGFIX: Don’t show LogicCards for users who have a client group set
• BUGFIX: Resolve loading issue for the Added and Removed Devices report
• BUGFIX: Address reliability of Executive Summary Report sending schedule
• BUGFIX: Don’t show bulk tasks options when all clients is selected in client tree
• BUGFIX: Resolve issue with the Perform Disk Maintenance automated task
• BUGFIX: Update to address a PSA-related bug when migrating to new PSA integration

v2019.09.16

• FEATURE: Automation Manager upgrade to v2.13 with additional VMware modules
• FEATURE: New Take Control Mac viewer (6.00.07)
• FEATURE: New PSA integration support for times and notes entries in RMM
• UPDATE: Faster loading of the Managed Antivirus and Patch Management ‘Settings’ dialogs
• UPDATE: Improved icon for pending patches in the north pane
• UPDATE: Option to set Service startup type to ‘delayed start’ in new remote background manager viewer
• UPDATE: Managed Antivirus Bitdefender v6 now supported in the MAV-related API calls
• BUGFIX: Resolved side bar navigation issue when clicking from NetPath to Filters to Devices
• BUGFIX: Resolve issue when assigning automated tasks to event log checks
• BUGFIX: Update to Automation Manager scripts to not strip out backslashes from script parameter inputs

 

• Automation Manager v2.13

  • FEATURE: VMware Objects

  • FEATURE: Input Parameters can now be edited

  • BUGFIX: AM object “Find Top N Files” when run in RMM gives error “Arithmetic operation resulted in an overflow.”

  • BUGFIX: We’ve made it easier to expand the Output Pane of the Automation Manager GUI. Sorry about that – it was a little finicky before

v2019.09.03

• UPDATE: Advanced Remote Background Management feature GA (requires Windows 10.9.5 Agent)
• UPDATE: Pending patches icon in the north pane updated to a clock instead of reboot icon
• BUGFIX: Resolve loading spinner issue for Take Control when user has RBM feature turned off in roles & permissions

v2019.08.20

• UPDATE: Managed Antivirus (Bitdefender) has introduced a new threat reporting action for potentially unwanted applications (PUAs) only. Previous to this release PUAs would leave the Action column blank it has now been updated to display “Ignored”
• UPDATE: Managed Antivirus (Bitdefender) now includes Scanning of packed files for all types automatically, in response to this change we have removed the configuration option from Deep Scan and Quick Scan policy options
• BUGFIX: Managed Antivirus (Bitdefender) - An issue with Global Exclusions in Managed Antivirus (Bitdefender) preventing Automated Tasks from installing software has now been resolved
• BUGFIX: Managed Antivirus (Bitdefender) - Missed scan configuration modified to include Failed scans “ If a scan is missed/fail, run on next startup”
• BUGFIX: Managed Antivirus (Bitdefender) - Data Extraction API calls “mav_quarantine_remove” and “mav_quarantine_release” have been restored for Managed Antivirus (Bitdefender) V6
• BUGFIX: Managed Antivirus (Bitdefender) - An issue impacting Managed Antivirus (Bitdefender) from installing resulting in a version UNKNOWN has now been resolved
• BUGFIX: Managed Antivirus (Bitdefender) - has been modified to change the Archive Depth level of a scan to 3 for all scan types
• BUGFIX: Improvement to the Patch Management engine installation process to avoid failing installs

v2019.08.16

• UPDATE: Backup & Recovery agent v19.3 upgrade for Backup Manager
• UPDATE: New file type column in Script Manager dialog
• BUGFIX: Backup v19.3 – Fix for “Restore from this session” functionality

v2019.08.07

• UPDATE: Enhancements to Network Device manufacturer detection (fingerprinting)

• UPDATE: Ability to silence user notifications on Automated Tasks (requires Mac Agent v3.3.0)

• UPDATE: Notify users that a logout is required in order to run an Automated Task (requires Mac Agent v3.3.0)

• UPDATE: A new automated task to send users custom messages in macOS Notification Center (requires Mac Agent v3.3.0)

• UPDATE: Reboot a Mac workstation by right-clicking the device in the north pane (requires Mac Agent v3.3.0)

• BUGFIX: Resolved navigation issue when clicking a NetPath with widget dashboard as the default view

• BUGFIX: Resolved an authentication issue related to device filters. Thank you Sneha Mehta for the report

v2019.07.25

• UPDATE: Patch Management will now take administrative control of Windows Update, ensuring that Windows Updates will not attempt to install updates on its own. (Requires Agent 10.8, or later)
• BUGFIX: Resolve an issue where the reboot flag was not being raised appropriately for patches which require a reboot (Requires Agent 10.8, or later)
• UPDATE: Increase script execution timeout from 600 to 3600 seconds for script-checks
• UPDATE: New default timeout for script check incremented to 120 seconds
• UPDATE: Allow the use of the “enter” key to trigger the OK option when deleting tasks
• BUGFIX: Resolve issue where API would not allow client creation with MSP Manager integration enabled

v2019.07.18

• UPDATE: Improvement to Settings > Alerts > Settings dialog to load much quicker
• BUGFIX: Solve Last Reboot and Last Response column sorting order on Servers tab

v2019.07.12

• FEATURE: New ‘Add device’ wizard (graphical dashboard)

• FEATURE: Refresh button with timestamp on the graphical dashboard
• FEATURE: Set new graphical dashboard as your homepage
• FEATURE: Expand graphical dashboard to full screen

v2019.07.08

• FEATURE: Addition of site-free mapping for PSA integration
• FEATURE: Addition of navigation improvements to asset mapping
• FEATURE: Addition of Ticket Naming choices to PSA configuration dialog
• UPDATE: Addition of cache to asset mapping dialog
• BUGFIX: Ensure monitoring templates for Macs don’t revert to Windows OS when editing
• BUGFIX: Update to the warning message when applying a Mac monitoring template without checks

v2019.07.04

• UPDATE: Prompt to download the remote access viewer when using Take Control or advanced RBM the first time
• BUGFIX: Clear the ‘reboot failed’ message following device reboots with using faster device status update (RC Agent 10.9.2 & up)
• BUGFIX: Update links in Antivirus Update Check for Norman AV and for Eset NOD32

v2019.06.12

• UPDATE: Faster device status update following reboot/startup (requires RC Agent 10.9.2)
• BUGFIX: Resolved an issue in patch management where a device may encounter a reboot loop after installing a Feature Upgrade
• BUGFIX: Update to AV Update check to ensure that release date and version match in all cases
• BUGFIX: Performance update to Alert Routing Settings dialog to ensure it loads with many clients/sites in the tree
• BUGFIX: Show Disk Space Change check percentages fully with decimals in the server/workstation daily and weekly reports
• BUGFIX: In the Managed Antivirus settings dialog, don’t lose client selection focus when updating policies
• BUGFIX: Backup v18.12 – Resolve daily backup schedule issue causing an extra backup if one or more days are excluded from the schedule
• BUGFIX: Backup v18.12 – Fix issue for Backup of OneDrive related to ‘Access to the cloud file is denied’ error

v2019.05.29

• UPDATE: Managed Antivirus – Bitdefender build to Support Windows 10 19H1 (1903)
• BUGFIX: Resolution to a data error with the Active Directory Users Query task
• BUGFIX: Resolved non-functioning “Run missed backups when device comes online” feature in Backup & Recovery by always running missed backups
• BUGFIX: On Network Devices tab, ensure date & time of the check execution uses the Discovery Agent time instead of UTC

v2019.05.22

• BUGFIX: Solve issue preventing bulk adding tasks to Mac workstations

v2019.05.14

• FEATURE: New ‘Added and Deleted Devices’ report
• UPDATE: Record the logged-in user at the time of agent manually uninstalled (requires Agent 10.9.0)
• UPDATE: Session reset of the new RMM dashboard view increased from 4 to 12 hours
• BUGFIX: Added ‘client group’ support for the Inactive Backups list

v2019.05.07

• FEATURE: A new deleted devices alert for local agent uninstalls for servers and workstations
• BUGFIX: Client group permissions support for the Inactive Backup Accounts
• BUGFIX: Option to delete a network device in event associated client and site was deleted before

v2019.04.12

• UPDATE: Improved workflow when adding SNMP checks to network devices via the new Custom Checks Wizard
• BUGFIX: Correct issue in Weekly Report to not erroneously report device as overdue when it was not

 

• Automation Manager v2.10
  • UPDATE: Improvement to the “Create AD User” object to allow for more user data​
  • BUGFIX: ‘Get Desktop Monitor Information’ object handles multiple monitors better​
  • BUGFIX: Resolution for “201 Output is empty” error​
  • BUGFIX: Improvement to “Create mapped drive” object​
  • BUGFIX: Fix issue with the OK and Cancel buttons when incorporating a PowerShell script​
  • BUGFIX: Fix a “length cannot be less than zero” issue affecting the “Send Command and Receive Response” object​
  • BUGFIX: Ensure the “Create Mapped Drive (Persist)” object persists the mapped drive​
  • BUGFIX: Improvement to the “Software Inventory” object and the “Is Application Installed” objects to handle 32-bit systems​
  • BUGFIX: Ensure Folder File Count object doesn’t run without end if the folder does not exist, show error message​
  • BUGFIX: Update the Search Events object so the ‘Search for’ field isn’t mandatory so you can search for all error events​
  • BUGFIX: Ensure the “Extract Compressed File” extracts correctly

  ​

• Web Protection Agent v5.14
  • UPDATE: Improve decisions provided in logs, so that they can be understood more easily
  • BUGFIX: HTTPS packet processing logic improved, to ensure that the agent identifies both IP addresses and domain names, before making a decision
  • BUGFIX: Retain information about DNS packets in logs

v2019.04.05

• BUGFIX: In Network Devices, addressed an issue where the Checks pane of a Network Device would not fully load if RMM was only monitoring a Ping check on the device
• BUGFIX: In Network Devices, addressed a problem where RMM wasn't properly discovering and classifying Canon Printers
• BUGFIX: In Network Devices, addressed an issue where sequentially editing Network Devices from within the Connection History tab of a Network would sometimes display a blank page
• BUGFIX: Resolved display issue with pie chart legend in Client Monthly Reports
• BUGFIX: Resolved display issue with PDFs of the Bandwidth and Performance Monitoring History Report
• BUGFIX: Resolved display issue with 'View Report' button in Performance Check info dialog
• BUGFIX: Extend limit for devices in the MDM Device Inventory Report
• BUGFIX: Display accented characters correctly in the Critical Events Report

v2019.03.25

• FEATURE: Bitdefender Managed Antivirus for Mac
• FEATURE: New Custom Checks Wizard for SNMP-based monitoring for Network Devices

v2019.03.13

• BUGFIX: Ensure accented characters display correctly in Daily and Weekly Server Reports for non-English
• BUGFIX: Ensure UTF-8 characters display correctly in report titles that sent via email
• BUGFIX: Resolve issue with Backup Integrity Report related to timezones
• BUGFIX: Update to the Backup Session History Report to handle devices with same name
• BUGFIX: Update the client server monthly report to show correct Backup & Recovery details

v2019.02.26

• UPDATE: Take Control Viewer 7.00.01 for Mac and Windows

v2019.02.21

• UPDATE: Managed Antivirus (MAV-BD) v6.6.7.107 available for all Modern Windows Operating Systems

v2019.02.12

• UPDATE: Web Protection: Introduced main abstraction; improved packet handling for file upload/download
• UPDATE: Managed Antivirus Introduces Bitdefender’s new Managed Antivirus Endpoint Redline Service allowing the ability to apply hotfixes
• BUGFIX: Bitdefender Managed Antivirus – Addressed performance issue by adjusting the Archive Depth level of a scan to 3
• BUGFIX: Bitdefender Managed Antivirus – The inability to access the cloud services component through a proxy has been resolved
• BUGFIX: Web Protection: Log an amount of worker threads
• BUGFIX: Web Protection: Make helper classes non-static, use instances
• BUGFIX: Web Protection: SNI: reduce number of exception while waiting of ‘SSL client hello’ message
• BUGFIX: Web Protection Agent: Ensure no html code appears on the Block Page
• BUGFIX: Web Protection Agent: Agent logs – ensure correct hosts are shown in packet debugging logs for incoming packets
• BUGFIX: Web Protection Agent: resolve speed issue when opening websites with blocking all policy settings
• BUGFIX: Web Protection Agent: Ensure internal application WL works
• BUGFIX: Web Protection Agent: Ensure no part of sites are still blocked after decreasing reputation range in the policy
• BUGFIX: Web Protection Agent: Characters with diacritical marks are shown correctly in notification window
• BUGFIX: Web Protection Agent: Part of sites are not blocked after changing policy settings
• BUGFIX: Web Protection: Ensure bandwidth alert is generated
• BUGFIX: Web Protection: Sending traffic reporting no longer finishes with server error
• BUGFIX: Managed Antivirus Threat Report update to print option to not cut off trace names
• BUGFIX: Resolve text overlap issue on the Bandwidth and Performance Monitoring History report
• BUGFIX: Translation update to the Server Monthly report to address grammar issue
• BUGFIX: German translation update to the Asset Tracking edit feature
• BUGFIX: Portuguese translation update to Automated Tasks ‘stopped’ status
• BUGFIX: Backup & Recovery fix to the backup schedule to ensure backups adhere to schedule without running an additional backup in certain cases

v2019.02.04

• FEATURE: Detect and monitor Dell PowerConnect switches in Network Devices
• FEATURE: Detect and monitor Synology storage devices in Network Devices
• UPDATE: NetPath’s minimum scan interval lowered to 5 minutes
• BUGFIX: Resolve first scan issue for network devices on a network with multiple SNMP community strings
• BUGFIX: Correction to manufacturer field for Fortinet devices
• BUGFIX: Improved removal of the Vulnerability Scan when switching to the new Patch Management engine
• BUGFIX: Improved removal of the GFI LanGuard Attendant Service Check when switching to the new Patch Management Engine
• BUGFIX: Resolved issue causing console to refresh when selecting checkbox columns in north and south pane
• BUGFIX: Addressed character display issue affecting some Daily/Weekly Reports and the Critical Event Report
• BUGFIX: Ensure notes in the north pane and south pane stay in sync for 999+ day old notes

v2018.12.10

• UPDATE: Updated Web Protection driver to reduce CPU usage & increase upload/download speeds
• BUGFIX: New Patch Engine – Ensure 3rd party patches display a correct release date instead of 30-Nov-1999
• BUGFIX: New Patch Engine – Ensure SIS files can be downloaded when TLS 1.0 and 1.1 are disabled
• BUGFIX: Ensure the Managed Antivirus Report includes all AV products when generated via the asynchronous
• BUGFIX: Ensure the Executive Summary Report reports the correct percentage of device coverage
• BUGFIX: Ensure the Backup’s Restorable Selection Report doesn’t include Archive backups if they were removed

v2018.11.26

• UPDATE: NetPath agent now uses FIPS-complaint encryption algorithms, allowing the NetPath agent to be installed in FIPS-compliant environments
• UPDATE: Include Client/Site/Device columns in CSV Export of Backup & Recovery Session History Report
• BUGFIX: Solve UI issue related to outage/recovery alert settings for Network Devices
• BUGFIX: Update the 'list_workstations' API call to show the same username that's displayed in the north pane of the console
• BUGFIX: Network Devices - On the Networks tab, the Capabilities column was not showing that printers were discovered using SNMP
• BUGFIX: Network Devices - An issue where the Advanced Monitoring agent was experiencing a stability issue when managing/unmanaging a network has been resolved
• BUGFIX: Network Devices - Checks now run correctly on devices that have multiple network interfaces
• BUGFIX: NetPath - Several of the text strings within the "Add New Path" wizard and the Path view are now correctly localized
• BUGFIX: Web Protection - Whitelist/Blacklist handling to ensure a resource is not blocked/allowed if it is a suffix of a blacklisted/whitelisted one
• BUGFIX: Web Protection - Processing of DNS responses should not use IP decision cache
• BUGFIX: Web Protection - Introduced DNS collision processing for IP addresses linked to several host names, to ensure that the resource undergoes content filtering on each load
• BUGFIX: Web Protection - Introduced SNI processing. The agent will now process the SNI extension during the SSL handshake to understand which hostname was requested, when DNS collision exists
• BUGFIX: Web Protection - Updated HTTPS packet processing logic to support these new features and reduce the number SSL errors experienced by end customers
• BUGFIX: Web Protection - Certificate errors occurring in outlook app have been resolved
• BUGFIX: Web Protection - Blacklist policy window updated to proper German translation

v2018.11.19

• UPDATE: A series of enhancements for the new N-able Patch Engine (requires Windows RC Agent v10.8.2)
• UPDATE: Support in Asset Tracking for Windows Server 2019
• BUGFIX: Ensure the Antivirus Protection Report handles accented characters in product names correctly
• BUGFIX: Address edge case to ensure south pane tabs always correspond with selected device in north pane

v2018.11.05

• BUGFIX: Ensure the Backup Check shows correctly in the Device Inventory Report for Mac devices
• BUGFIX: Correct roles & permissions issue related to Web Protection checks
• BUGFIX: Emails with non-ascii characters in the FROM header are being blocked by MA
• BUGFIX: Ensure the username field is updated in Asset Tracking Report when it changes

v2018.10.16

• UPDATE: Rename the "Active Discovery" feature to "Network Discovery"
• BUGFIX: Ensure the Vulnerability Check is consistently disabled when Patch Management is removed from a device
• BUGFIX: Correctly log updates to the Critical Events Settings dialog in the User Audit Report

v2018.10.9

• BUGFIX: Ensure assigning an Automated Task to a Script check for auto-remediation does not assign this task to other script checks with different parameters if they have the same name
• BUGFIX: Ensure empty monitoring templates without any checks remove checks and tasks on a device when selecting the option to remove existing checks and tasks

v2018.10.1

• BUGFIX: Ensure the Weekly Server Report includes devices that are offline at the time the report is generated
• BUGFIX: Ensure the View Report button is clickable on the More Info screen of the Performance Monitoring Checks

v2018.09.17

• UPDATE: Option to resend a user's pending URL verification email for SSO when adding new users or resetting passwords
• BUGFIX: Ensure the date/time in the Take Control report reflects the device's respective timezone

v2018.09.10

• UPDATE: Record when an Automated Task is run manually in the User Audit Report
• BUGFIX: Resolve issue causing multiple daily safety check emails to be sent for the same Outage

v2018.09.03

• UPDATE: Update to RMM favicon
• UPDATE: New graphic on Device Filters page when there are no filters
• BUGFIX: Update to the list_performance_monitoring API call to solve "An unexpected error occurred."

v2018.08.27

• UPDATE: Performance improvement to make loading of the Client/Site Settings dialogs faster for large accounts
• BUGFIX: Update to the Automated Tasks Report to use the same timezone logic that is present in the "More Information" dialog of the Task
• BUGFIX: Update to the "Remove Local Profile" script in Automation Manager so it no longer automatically selects the "All profiles" checkbox

v2018.08.20

• BUGFIX: Ensure the Price Breakdown Report does not show when the permission is denied in Roles & Permissions
• BUGFIX: Update to the Backup & Recovery Selected Size Check to ensure it shows the correct percentage increase (sporadic issue)
• BUGFIX: Resolve issue affecting the Event Logs Check when using "Edit Checks Like This" so that it applies the critical events exclusion list

v2018.08.13

• UPDATE: Option to jump to a device's record in Asset Tracking from its Assets tab
• BUGFIX: Removal of 'Restore' backup types from the Backup & Recovery Restorable Selection Report

v2018.08.07

• UPDATE: Monitoring templates now support Mac devices for adding checks and tasks (requires Mac RC Agent 3.0.2)

v2018.07.30

• BUGFIX: Ensure the Backup Restorable Selection Report doesn't erroneously show backups outside of the selected date range
• BUGFIX: Ensure the Backup Integrity Report shows the appropriate backup schedule as set in the Backup check
• BUGFIX: Address intermittent loading issue of the Approved IP addresses list in security settings
• BUGFIX: Ensure the Take Control Report shows the remote user for MSP Anywhere sessions (requires latest MSP Anywhere viewer)

v2018.07.23

• UPDATE: MAV new installations will deploy an updated version of OPSWAT, the competitive antivirus removal tool, and Bitdefender engine v6
• UPDATE: Run the Critical Events Report in the background and receive an email with link when ready
• BUGFIX: Resolve issue where Windows Service Checks could fail in a "start pending" state when configured to pass
• BUGFIX: Improve display of graphs in Performance Monitoring Check when no value is entered in check settings

v2018.07.16

• UPDATE: Option to run the Critical Events Report in the background and receive an email with link once generated
• BUGFIX: Don't show empty graphs in Performance Monitoring Check when user inputs no value for an element in the check

v2018.07.02

• FEATURE: CSV export of north pane data for device views that use custom device filters
• FEATURE: A new 'View in Asset Tracking' button on a device's Assets tab to go straight to the device in Asset Tracking
• UPDATE: Run the Check Clearing Report, the Managed Antivirus Quarantine and the Protection Reports in the background and receive an email with link when ready
• BUGFIX: Resolve a Patch Management unexpected reboot issue
• BUGFIX: Ensure Patch Management policies are applying correctly to laptop devices

v2018.06.26

• FEATURE: CSV export of north pane data for device views that use custom device filters
• UPDATE: Improve handling of Patch Management vulnerability scan issue related to partial data being returned and show check status as warning instead of failed
• BUGFIX: Ensure the 'Save' button shows correctly on the Automatic Invoice Payment dialog

v2018.06.19

• BUGFIX: Addresses issue with client weekly reports where some UTF-8 characters were not correctly shown
• BUGFIX: Resolve issue where ConnectWise was not receiving the ManagedID field from RMM
• BUGFIX: Resolve issue which prevented Live chat being available
• IMPROVEMENT: Replace Empty recycling bin automated task with an updated version

6.54.5 (12th June 2018)

• UPDATE: Updated Software Services Agreement
• UPDATE: Cosmetic update to out-of-the-box branding for RMM reports
• BUGFIX: Correct issue to ensure the 'list_mav_scans' Dashboard API call returns correctly for all devices

6.54.4 (5th June 2018)

• UPDATE: Add Apple Macs using the 'Remote Worker' Site Installation Package

6.54.3 (30th May 2018)

• FEATURE: New "Custom Domains" feature for accessing RMM over a customer's own URL with automated SSL certification
• FEATURE: New "Last Response Over 30 Days" out-of-the-box north pane devices filter
• BUGFIX: Ensure umlaut characters are displayed correctly in the Critical Event Report
• BUGFIX: Resolve issue causing the Operating System details to be out of date on the Summary tab

6.54 (15th May 2018)

• BUGFIX: Ensure the device details in the Client Weekly Reports match the numbers given in the summary
• BUGFIX: Resolve a configuration issue that was sporadically affecting Windows Service Checks and Disk Space Checks causing them to fail incorrectly

6.53.6 (8th May 2018)

• BUGFIX: Address an issue whereby occasionally alerts would be sent for non-existent outages
• BUGFIX: Ensure a device's install date is the same in the User Audit Report and in the Device Inventory Report
• BUGFIX: Ensure the fault history report only includes items that fall within the selected date range
• BUGFIX: Resolve a sporadic issue with the Site Installation Package remote worker feature to avoid it uninstalling the agent shortly after adding it to a new device

6.53.5 (30th April 2018)

• BUGFIX: Improvement to bulk run Automated Tasks to make it more performant on large device numbers and behave the same as bulk add/edit/delete tasks

6.53.4 (24th April 2018)

• UPDATE: Add the Automated Tasks for Mac to the Automated Tasks Report
• BUGFIX: Ensure the Dashboard footer image loads correctly

6.53.2 (10th April 2018)

• BUGFIX: Resolve issue with alerts being sent erroneously for checks cleared until a future date or until the next time the check passes
• BUGFIX: Ensure an outage is correctly closed when a check passes and does not send erroneous alerts
• BUGFIX: Correct PSA integration issue affecting connections to RMM outages, in turn causing issues with creating PSA tickets
• BUGFIX: Resolve Connectwise Manage PSA integration issue to ensure tickets are created against the correct contact

6.53.1 (6th April 2018)

• UPDATE: Clarify in the Automated Task UI that the 'If missed run ASAP' feature will not run outside of a "limited period", when selected
• BUGFIX: Update to suppress erroneous alerts being sent for non-existent outages

6.53 (28th March 2018)

• UPDATE: NetPath UI update to prevent users adding a protocol prefix to URLs, such as http:// or ftp://, which caused paths to report a failed state
• UPDATE: NetPath UI update to automatically return search results when creating a new path, ensure there's always a list of devices visible to pick from
• UPDATE: The Network Discovery Agent has a new minimum requirement of .NET 4.5 which it will install silently in the background if missing
• UPDATE: The Network Discovery Agent has updated its SNMP library ti v9.0.7, addressing the cause of a memory leak
• UPDATE: Ability to run the Device Inventory Report in the background and send an email with link to the CSV when ready
• BUGFIX: Performance update to the 'list_devices_at_client' Dashboard Integration API call to handle large device sets
• BUGFIX: Device Filters update to the Operating Systems filter to better handle all Mac OS versions

v6.52.6 (12th March 2018)

• BUGFIX: resolves problem installing macOS 10.13 patches

v6.52.5 (5th March 2018)

• UPDATE: New 'Trusted Devices' option with Two-Factor Authentication (2FA)
• UPDATE: Option to revoke trusted devices status from the User Accounts dialog
• UPDATE: Allow Access to Take Control and Remote Background Management with IP Address Verification via new option in Security settings
• UPDATE: Add IP addresses with /32 subnet to white list when adding via IP address verification
• BUGFIX: Show Automated Task description in Dashboard language and not in English when bulk adding the task

v6.52.4 (28th February 2018)

• FEATURE: Task Display showing task status over loginwindow with option to cancel running tasks (requires Mac Agent v3.0 and above)
• FEATURE: macOS Notification Center shows background activity when user is logged in (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to repair file system permissions on installed packages (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to perform extended memory testing (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to run Managed Patch for Mac (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to repair volume structure of secondary disks (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to backup then purge cache files (requires Mac Agent v3.0 and above)
• FEATURE: Automated Task to purge font caches and restart font daemon (requires Mac Agent v3.0 and above)
• UPDATE: Removes Mac-MSP agent (requires Mac Agent v3.0 and above)
• UPDATE: Logs moved to /Library/Logs and ~/Library/Logs (requires Mac Agent v3.0 and above)
• UPDATE: Added 'loglevel' key in agentconfig.xml and pak.xml to set the log level (requires Mac Agent v3.0 and above)
• UPDATE: Read permissions removed for non-root on some rmmagent directory contents (requires Mac Agent v3.0 and above)
• BUGFIX: Issue when scripts can't use escaped command line arguments with spaces (requires Mac Agent v3.0 and above)

6.52.3 (21st February 2018)

• UPDATE: Add added date, last access date, and last accessed by information to the Approved IP Address table in General Settings > Security
• BUGFIX: Correct issue whereby monitoring checks would sporadically disappear from a device
• BUGFIX: Correct sporadic check sync issue leading to a null value causing a check monitoring error
• BUGFIX: Correct a configuration error affecting the WSUS Check

6.52.2 (12th February 2018)

• BUGFIX: Improve data loading performance of the Wall Chart for large device counts
• BUGFIX: Ensure the Service Desk link in the product switcher top right of the screen logs the user straight into their Service Desk account

6.52.1 (6th February 2018)

• BUGFIX: Address issue where MSP Manager assets were not visible in RMM Dashboard
• BUGFIX: Resolve issue which prevented the modification of Automated Payment details on the RMM Dashboard

6.52 (30th January 2018)

• UPDATE: Upgrade Take Control TeamViewer viewer to version 13
• BUGFIX: Resolve issue where refreshing North pane resulted in all workstations being revealed
• BUGFIX: Resolve issue where running Device filters on Dashboard resets filter criteria
• BUGFIX: Resolve issue where no alert was being sent for missed or failed Vulnerability scan

6.51.5 (23rd January 2018)

• BUGFIX: Correct timezone issue affecting date/time in Failed Login Check
• BUGFIX: Correct timezone issue affecting date/time in Backup Check - Microsoft Windows Backup

6.51.4 (16th January 2018)

• UPDATE: Rename Backup & Recovery 'Selection Report' to 'Restorable Selection Report' and show date of the backup and type of backup (regular vs archive)
• BUGFIX: Ensure the Executive Summary Report user actions are audited when changed in Settings/Client Monthly Reports
• BUGFIX: Correct sporadic issue with Backup Health score percentages in Executive Summary Report

6.51.3 (9th January 2018)

• UPDATE: Rename Backup & Recovery 'Selection Report' to 'Restorable Selection Report' and show date of the backup and type of backup (regular vs archive)
• BUGFIX: Ensure Automated Tasks show in the list when adding tasks to a Client in the client tree
• BUGFIX: Ensure Automated Tasks are added to all devices when multiselecting devices in the north pane
• BUGFIX: Fix issue when assigning an Automated Task to a Check from the Edit Check dialog
• BUGFIX: Correct sync issue with ConnectWise PSA integration related to 'ManagedIt Sync'
• BUGFIX: Correct PSA Integration issue related to 'Design Data' under Entity Mapping
• BUGFIX: Ensure the Executive Summary Report user actions are audited when changed in Settings/Client Monthly Reports
• BUGFIX: Fix issue when saving Device Filters that use the Clients filter

6.51.2

• BUGFIX: Ensure Executive Summary report actions are correctly audited when using the Settings/Client Report dialog

6.51.1 (12th December 2017)

• FEATURE: Ability to run the Managed Antivirus Threat report A-synchronously
• BUGFIX: Resolve issue where Pending Patches may not install correctly
• BUGFIX: Resolve issue where User Audit report may not sort correctly in French
• BUGFIX: Resolve issue where devices were incorrectly being labelled as disabled for ConnectWise integrated Dashboards
• BUGFIX: Resolve issue where bulk running tasks would not progress to the next screen to allow for target device selection
• BUGFIX: Resolve issue where Ticket closure status in ConnectWise was not being reflected in N-able RMM Dashboard
• BUGFIX: Resolve issue where Ticket closure status in Autotask was not being reflected in N-able RMM Dashboard

6.51 (4th December 2017)

• UPDATE: Backend code and performance updates (non-customer facing)

6.50.1 (30th November 2017)

• BUGFIX: Resolve issue where Connectwise Integration was performing errant API calls
• BUGFIX: Resolve display error when deleting device which is PSA integrated
• BUGFIX: Resolve UI error when editing Automated Task
• BUGFIX: Resolve reported performance issue with Feature Policy Report
• BUGFIX: Resolve issue with Autotask PSA Integration
• BUGFIX: Resolve text display issue in Client Monthly Reports

6.50 (23rd November 2017)

• FEATURE: Enable Backup & Recovery "Documents" at Client and Site level in the Backup & Recovery Settings dialog
• UPDATE: A new link to the Filter Manager section from the device view dropdown menu in the north panel
• BUGFIX: Resolve issue causing the Performance Monitoring Check to report a timeout and not generate the report

6.49.1 (8th November 2017)

• BUGFIX: Resolve issue where Executive Summary Report did not display Portuguese letters correctly
• BUGFIX: Resolve issue where Executive Summary Report did not display some German letters correctly

6.49 (31st October 2017)

• FEATURE: Add ability to run Automated Tasks on MacOS Systems
• FEATURE: Run MacMSP Maintenance on schedule as a Task
• FEATURE: New 24x7 check to monitor MacMSP activity
• BUGFIX: Ensure 'run missed backups when missed' functions as expected (requires Agent 10.7.0RC or later)

v6.48.1 (24th October 2017)

• FEATURE: A new Linux viewer for MSP Anywhere Take Control, so you can run Take Control from a Linux onto a Windows or Mac device
• UPDATE: UI refresh of the Dashboard's top navigation bar (UI facelift, no functional changes)
• BUGFIX: Ensure the Patch Management Vulnerability Scan runs if missed when the DSC Cycle is selected
• BUGFIX: Correct occasional timestamp issue in the Take Control Report
• BUGFIX: Ensure Event Log Checks with '++' can be applied to devices using monitoring templates

6.47.1 (10th October 2017)

• FEATURE: Ability to filter by Client and Site added to Device Filters
• FEATURE: Added Scan start and end time to Patch Management more information dialogue
• BUGFIX: Ensure we consistently send the MDM provisioning email
• BUGFIX: Ensure Alert routing settings adhere to the "display name <email@domain>" format
• BUGFIX: Resolve issue where Server 2016 devices were showing as Server 2003 in some dialogs
• BUGFIX: Update Roles & Permissions dialog to reflect that Standard users cannot log into Agents

6.47 (3rd October 2017)

• FEATURE: Implement ConnectWise Migration Wizard
• FEATURE: Updated PSA connection strategy for ConnectWise
• BUGFIX: Resolve issue with the AVG DSC update check to include AVG versions 16 and 17

6.46.3 (26th September 2017)

• BUGFIX: Resolve issue with ISP Down feature so Sites can't accidentally end up stuck in an ISP Down state when the Site is up
• BUGFIX: Resolve visual glitch when selecting multiple Tasks in the south pane so all selected tasks appear as selected

6.46.2 (19th September 2017)

• FEATURE: Introducing Device Filters, a new way to create custom device views
• FEATURE: A new 'Mixed' tab to show servers and workstations alongside each other
• FEATURE: A new user permission to allow / deny access to Device Filters
• BUGFIX: Update to email template 'from' addresses to address a client name parsing issue
• BUGFIX: Fix issue with Avast! AV check failing incorrectly in the Antivirus Check

6.46.1 (14th September 2017)

• FEATURE: A new version of 'Automation Manager' for creating custom scripts with UI and bug fix improvements
• BUGFIX: In the Automation Manager UI, fix issue with the 'Restart System' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Add Printer Driver' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Set Environment Variable' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Get Mapped Drive' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Is User Logged On' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Type' dropdown showing blank values when adding a new global variable
• BUGFIX: In the Automation Manager UI, fix issue with the 'Get Volume List' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'CleanMgr' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Clear Event Logs' module causing it to give an error message
• BUGFIX: In the Automation Manager UI, fix issue with the 'Is Application Installed' module causing it to give error message
• BUGFIX: Resolve issue with non-English site names in the Price breakdown report

6.46 (4th September 2017)

• UPDATE: Backoffice improvements (non-customer facing)

6.45.3 (29th August 2017)

• BUGFIX: Resolve issue with Microsoft AV / Antispyware check referencing the incorrect date
• BUGFIX: Resolve issue which caused Automated tasks to trigger outwith confiugured schedule

6.45.2 (21st August 2017)

• BUGFIX: Resolve issue which prevented Asset Tracking Modification Report from running.

6.45.1 (16th August 2017)

• BUGFIX: Resolve issue with Agent upload processing
• BUGFIX: Resolve issue where List_failing_checks did not yield results
• BUGFIX: Resolve issue which prevented Backup & Recovery console User Interface password being set from the Dashboard

6.45 (7th August 2017)

• BUGFIX: Fix Take Control TeamViewer issue causing a black screen when connecting to Windows Vista or Server 2008 devices

6.44.1 (1st August 2017)

• BUGFIX: Correct issue with Take Control TeamViewer installing on a device instead of selected Take Control MSP Anywhere engine
• BUGFIX: Ensure the Feature Policy Report is available for 'classic' user role users
• BUGFIX: Correct accented characters display issue for Feature Policy Report
• BUGFIX: Ensure users who're based on the 'Client' system role do not see LOGICcards in their Dashboard account
• BUGFIX: Resolve exception error when calling the 'list_failing_check' API option

6.44 (24th July 2017)

• FEATURE: Added Support for Veritas System Recovery 16

6.43.5 (17th July 2017)

• BUGFIX: Resolve issue where Extenal link opened in a browser without toolbars
• BUGFIX: Resolve issue with Remote Support Agent dialogue

6.43.4 (10th July 2017)

• UPDATE: Include device ID data in email headers of device overdue alerts
• BUGFIX: Reinstate the option to show 'complete with exceptions' as successful for Backup & Recovery (fka MAX Backup) in Backup check
• BUGFIX: Ensure Executive Summary Report 'top 5 allowed website categories' section displays the correct categories
• BUGFIX: Show the missing 'Website' category column for Web Protection Report Builder for Portuguese language accounts
• BUGFIX: Add support for PowerCLI 6.5 to VMware ESXi script checks

6.43.3 (03rd July 2017)

• UPDATE: MSP Anywhere Take Control is now the default Take Control engine for new accounts and clients where no selection has yet been made
• BUGFIX: Performance improvement to the Software Licence Group dialog in Asset Tracking to improving loading time

6.43.2 (27th June 2017)

• FEATURE: Introducing a new 'Feature Policy' Dashboard report to show assigned feature policies
• UPDATE: Updated RMM invoice with an improved design to show usage data at summary and device level more clearly
• BUGFIX: Ensure the 'Firewall status' script check fails correctly if the firewall has been disabled

6.43.1 (20th June 2017)

• BUGFIX: Address ConnectWise PSA 'processClientAction Failed' error
• BUGFIX: Resolve issue causing the 'Windows Update' script check to fail in Windows 10 environments
• BUGFIX: Resolve question mark display issue in Software License Groups dialog
• BUGFIX: Ensure license count of 0 in Software License Groups can trigger a warning and show the red 'x' in the Software License Report

6.43 (12th June 2017)

• BUGFIX: Resolve issue with the selected monitoring template not updating the Edit Site dialog

6.42.1 (6th June 2017)

• BUGFIX: Resolve issue which prevented MSP Anywhere Take Control installing on MacOS devices
• BUGFIX: Resolve issue with the timezone handling on report
• BUGFIX: Allow the use of numerals in Sys-tray application file browser
• BUGFIX: Update Risk Intelligence policy dialogues
• BUGFIX: Resolve issue with alert thresholds on Performance Monitoring Checks
• BUGFIX: Resolve issue with duplicate entries in Automated Tasks Report
• BUGFIX: Resolve issue with Asset Tracking failing to update
• BUGFIX: Allow for checks to be added via RBM
• BUGFIX: Correctly set user permissions in Agent update dialogue
• BUGFIX: Correct issue where Automated Task could trigger when re-enabled
• BUGFIX: Ensure all Automated task results are correctly displayed
• BUGFIX: Resolve issue with RBM connection
• BUGFIX: Resolve issue with duplicate Asset Tracking entries
• BUGFIX: Resolve issue with user account duplication

v6.42 (22nd May 2017)

• BUGFIX: Resolve issue with ability to edit Automated Tasks

v6.41.2 (26th May 2017)

• FEATURE: Option to disable IP address verification for users who have 2FA enabled
• UPDATE: Improvements to user experience in 2FA and IP Address email verification flow
• UPDATE: Improved user-level 2FA auditing in User Audit Report
• UPDATE: Timeout on the email verification links increased from 20 minutes to 2 hours
• UPDATE: Improved logging out process for Dashboard and Single Sign On sessions

v6.41 (19th May 2017)

• BUGFIX: Ensure a custom System Tray icon does not revert back to the default one after a period of time
• BUGFIX: Ensure PSA tickets are created when the Failed Login Check fails
• BUGFIX: Correct issue that stopped the PSA yellow triangle in top right corner from updating
• BUGFIX: Resolve upgrade issue with Agents 10.3.5 and 10.3.6 to Agents 10.5.6 and 10.5.11

v6.40.2 (9th May 2017)

• BUGFIX: Allow the bulk addition of large numbers of Automated tasks
• BUGFIX: Prevent the Windows Service check for Patch Management from reaching an error state during installation
• BUGFIX: Ensure full audit trail for check administration
• BUGFIX: Handle double backslashes in Automation Manager scripts gracefully
• BUGFIX: Resolve loading issue with Managed Antivirus reports
• BUGFIX: Resolve localised issue with "Uninstall Program" Automated Task
• BUGFIX: Resolve minor permissions issue with General Settings dialogue
• BUGFIX: Resolve French Translation errors
• BUGFIX: Allow an event ID of zero to be excluded
• BUGFIX: Resolve an issue selecting dates within the Take Control report
• BUGFIX: Resolve formatting issue with Failed Login Check

v6.40.1 (25th April 2017)

• UPDATE: New download link for MSP Anywhere Take Control viewer from the Remote Access dropdown menu
• BUGFIX: Don't show the Download Take Control dialog in Chrome when the MSP Anywhere Take Control viewer is already installed
• BUGFIX: Correct issue in Backup Integrity Report so it's complete and matches last backup information in the Dashboard
• BUGFIX: Ensure the list_devices_at_client API call includes Web Protection information
• BUGFIX: Update to Client Group dialog to avoid tabbing action to create a duplicate Client Group name
• BUGFIX: Ensure the User Audit Report logs when a Managed Antivirus (Bitdefender) policy is deleted
• BUGFIX: Ensure Service Desk opens in a resizable window in Internet Explorer
• BUGFIX: Remove incorrect 'Error' text from a Managed Antivirus dialog
• BUGFIX: Fix translation error in German Dashboard for Sofware License Groups under Asset Tracking
• BUGFIX: Update the maximum auto-lock settings for iOS devices in MDM
• BUGFIX: Ensure schedule selection continues to be selectable when approving patches from Patch tab on south pane when updating multiple devices

v6.40 (19th April 2017)

• UPDATE: For Backup & Recovery, when selecting an inactive backup account, install it with the Backup & Recovery configuration settings it had when it was made inactive (requires Agent 10.5.11)
• UPDATE: For Backup & Recovery, add support for "Restore-only mode" when selecting an inactive backup account (requires Agent 10.5.11)
• UPDATE: For Backup & Recovery, show which device an inactive backup has been assigned to in the User Audit Report
• BUGFIX: Ensure the 'Disable Video Hardware Acceleration while in session' Take Control option (MSP Anywhere) works correctly during remote sessions

v6.39.3 (6th April 2017)

• UPDATE: New IP address auto-detect option on login with user email verification and user audit report logging
• UPDATE: More stringent session time-out setting that closes Dashboard sessions on browser tab close
• BUGFIX: Update to Backup & Recovery to only show last 28 days of backups on Backup tab in south pane

v6.39.2 (28th March 2017)

• BUGFIX: Correct character issue when editing Client names
• BUGFIX: Add support for '.build' domain when sending reports
• BUGFIX: Add missing 'close' icons on some Dashboard dialogs
• BUGFIX: Ensure the display refresh rate is correctly reported in Asset Tracking

v6.39.1 (21st March 2017)

• BUGFIX: Ensure the Bandwidth Monitoring Check graphs shows correct values in French language Dashboards
• BUGFIX: Correct issue with the Remote Worker site installation package
• BUGFIX: Ensure the XML Data Dump report in Asset Tracking includes the list of installed software
• BUGFIX: Ensure Managed Antivirus (Bitdefender) shows correct data in the Executive Summary Report

v6.39 (2nd March 2017)

• BUGFIX: Correct issue to ensure workstations are automatically deleted from the Dashboard in accordance with Inactive Workstation settings (in General Settings dialog)

v6.38.2 (28th February 2017)

• BUGFIX: Ensure monitoring templates that include Automated Tasks add the Tasks to the devices
• BUGFIX: Resolve sporadic issue whereby the selected Web Protection policy was assigned incorrectly on the device
• BUGFIX: Ensure the coloured status dots in the Patch Management Settings dialog reflect the correct status

v6.38.1 (21st February 2017)

• UPDATE: Addition of minimum Agent version advisory in Settings dialog for using Patch Management's new scan scheduling option
• BUGFIX: Resolve issue with Managed Antivirus (Vipre) preventing some falsly quarantined items from being released from quarantine

v6.38 (15th February 2017)

• FEATURE: Addition of option to set SMS alerting for workstations

v6.37.2 (14th February 2017)

• UPDATE: Update MSPA Windows Agent to 6.8
• BUGFIX: Resolves issue with Window scaling during MSPA remote sessions

v6.37 (2nd February 2017)

• UPDATE: Set a schedule for Patch Management's Vulnerability Scan (requires Agent v10.5.8)
• UPDATE: Automatically reprocess failed patches

v6.36 (18th January 2017)

• UPDATE: Ability to re-run a single check
• UPDATE: Ability to expose agent upload difficulties on Dashboard if the cause is an upstream proxy
• BUGFIX: Resolve issue with Critical Event check failing with "Unknown Error"
• BUGFIX: Correctly handle German Umlauts within Critical Events Report

v6.35.2 (15th December 2016)

• UPDATE: Update Take Control Viewer to use latest TeamViewer version

v6.35 (7th December 2016)

• UPDATE: MSP Anywhere-powered Take Control promoted to GA, with the option for users to select their preferred Take Control engine
• UPDATE: Site Installation Package dialog updated to remove the Agent Key password requirement and to make it Client Group aware
• UPDATE: 'Managed Online Backup' is renamed 'Backup & Recovery'

v6.34.4 (30th November 2016)

• BUGFIX: Ensure the Client Monthly Report shows the Alert Threshold Line in the Disk Space checks
• BUGFIX: Fix workflow issue when switching between Clients while on the Patches tab
• BUGFIX: Update links to the Knowledge Base and Community Support portals in the Support Center window

v6.34.2 (23rd November 2016)

• UPDATE: Option to run Patch Overview Report in background using new 'CSV Version - Offline Mode' option
• UPDATE: Optimised Automated Task Report to make it load faster
• BUGFIX: Resolve occasional issue preventing the Automated Tasks from showing in the south pane tab

v6.34.1 (18th November 2016)

• FEATURE: Bulk move devices from one site to another
• BUGFIX: Fix Patch Management issue causing no results to be found in the Patch Failure Report
• BUGFIX: Ensure that Maintenance Mode suppressess server overdue alerts (SMS and email) for recurring maintenance schedules
• BUGFIX: Fix issue leading to duplicate entries in the Client Inventory Report available from the Asset Tracking view
• BUGFIX: Resolve character issue in Dashboard API call for listing device details
• BUGFIX: Resolve entities mapping error in ConnectWise

v6.34 (17th November 2016)

• UPDATE: Ability to select Take Control engine
• UPDATE: Immediate deployment of MSPA based Take Control
• UPDATE: Updated Device Inventory report to reflect Take Control engine selection
• UPDATE: Changes to summary tab to reflect Take Control engine selection
• UPDATE: Take Control Policy dialogue updated to reflect which options apply to each Take Control engine
• BUGFIX: Resolve issue which resulted in duplicate data in Critical Event Report

v6.33.1 (11th November 2016)

• UPDATE: Increase Script and Automated task size limit to 16MB
• BUGFIX: Resolve issue with saving alert routing settings
• BUGFIX: Resolve issue with opening DSC tickets in PSA integrated environments
• BUGFIX: Fix issue with errant alert emails triggering
• BUGFIX: Ensure outage data is always populated for Managed Antivirus Outage
• BUGFIX: Resolve chart rendering issue on Client Weekly Reports
• BUGFIX: Resolve issue with check-sorting in south pane

v6.33 (10th November 2016)

• UPDATE: Backend system improvements

v6.32.4 (8th November 2016)

• BUGFIX: Performance improvement for the Patch Management Overview report to better handle large reports
• BUGFIX: Resolve issue preventing users with restricted Roles & Permissions settings from accessing the Patch Management Overview report
• BUGFIX: Performance improvement to make the Dashboard login process go faster

v6.32 (26th October 2016)

• FEATURE: Range of new configuration options for MSP Anywhere-based Take Control in a new feature policy dialog
• FEATURE: MSP Anywhere-based Take Control Viewer module for Apple Mac devices
• UPDATE: MSP Anywhere-based Take Control Viewer and Host module co-residency on the same device
• UPDATE: Added Support for Server 2016
• BUGFIX: Resolve issue with saving of AutoTask Entity Mapping

v6.31.4 (25th October 2016)

• UPDATE: Update order of Agent Supported Features on the Summary Tab to be in alphabetical order
• BUGFIX: Ensure devices deleted from the Dashboard are equally removed from the XML and SQL Data Dump reports

v6.31.3 (20th October 2016)

• UPDATE: Addition of 'description' and 'username' to the list_devices_at_client and list_device_monitoring_details Dashboard API calls

v6.31.1 (13th October 2016)

• BUGFIX: Correct '502 Bad Gateway' issue with 'get_formatted_check' Dashboard API call
• BUGFIX: Update the Vipre Check Pattern Information link to redirect to the correct URL

v6.31 (12th October 2016)

• UPDATE: Ability for Site Concentrator to support upstream proxy server (requires RC Agent v10.5.1)
• UPDATE: Optional Support for Site Concentrator to pass authentication to upstream proxy (requires RC Agent v10.5.1)
• UPDATE: Option to automatically open Windows Firewall port for Site Concentrator (requires RC Agent v10.5.1)
• UPDATE: Improved Site Concentrator configuration auditing
• BUGFIX: Ensure the 'More Info' dialog for VMware ESXi Health checks shows the correct status and allows for scrolling

v6.30.4 (7th October 2016)

• BUGFIX: Ensure subsequent check failure alerts show the latest check information instead of the info of the original outage information instead of the info of the original outage
• BUGFIX: Performance improvement to the new Faster Server Overdue Alerts feature (RC version) to improve connection reliability

v6.30.1 (29th September 2016)

• UPDATE: New Web Protection alert for devices unable to reach the Reputation lookup service
• BUGFIX: Corrected issue where Managed Antivirus Protection report listed 3rd party software detected originally by VIPRE. Updating to use Bitdefender results
• BUGFIX: Remedied issue preventing the "Show Password" functionality on the Edit Workstation screen for Managed Online Backup

v6.29.2 (27th September 2016)

• FEATURE: New and updated Web Protection offering
• FEATURE: Option to set a 'Report Only' mode in Web Protection policies
• FEATURE: Show a task bar feature and notifications for better end-user notifications with Web Protection
• FEATURE: Custom branding options for the Web Protection Agent on install of the service
• FEATURE: Temporarily snooze Web Protection on device right-click to help technicians work and troubleshoot
• FEATURE: Whitelist/blacklists websites directly from the Web Protection tab in the south pane
• UPDATE: Improved HTTPS handling in Web Protection to show end-users the custom block message
• UPDATE: Improved block message customisation options with new message editor for Web Protection

Note: The new Web Protection features require GA Agent v10.4.3 and above

v6.29.1 (22nd September 2016)

• BUGFIX: Resolve PSA communication issue with Autotask installations
• BUGFIX: Resolve character issue in Critical Events Check for non-English Dashboards

v6.29 (21st September 2016)

• UPDATE: New Take Control Viewer for Windows and support for updated Take Control client (requires RC Agent)
• UPDATE: Take Control Viewer and Host can be installed alongside each other on the same device (requires RC Agent)
• UPDATE: See a variety of relevant asset data on the General tab (requires RC Agent)

v6.28.1(15th September 2016)

• UPDATE: New faster server overdue alerts with the option to set new frequencies up to 1 minute (requires RC Agent 10.4.2 and above)
• UPDATE: Option to continue to receive Server Overdue Alerts when the Data Overdue Cross Check fails
• UPDATE: Option to show the Data Overdue Cross Check status in the Data Overdue Email Alerts
• UPDATE: Improvement to the UI for Offline Mode and Overdue Alerts Settings on the Edit Server dialog

v6.28 (14th September 2016)

• UPDATE: New Automated Task: "Wake on LAN"
• UPDATE: New Automated Task: "Set AD User Password"

v6.27.6

• UPDATE: Improved descriptions and usage notes for several of the recently added Automated Tasks

v6.27.5

• BUGFIX: Correct occasional issue with Remote Worker Installer to ensure it works correctly for Workstations
• BUGFIX: Ensure user-defined Script Checks run .bat scripts correctly

v6.27.4

• UPDATE: New Automated Task: "Remove Local Profile"
• UPDATE: Option in Script Manager to download previously saved Automation Manager scripts to your local machine in order to edit them in Automation Manager
• UPDATE: Show more detailed information about the error when Automation Manager scripts fail to execute
• BUGFIX: Correct dialog issue with Maintenance Windows causing it to show 'Until further notice' multiple times

v6.27.3

• UPDATE: Upgrade of Managed Online Backup to V 16.8.0.16238
• BUGFIX: Resolve issue with Asset fields not being sent to PSA
• BUGFIX: Resolve roles & permissions issue with General Settings tab
• BUGFIX: Resolve issue where problem devices were not visible in RM App

v6.27.1 (25th August 2016)

• BUGFIX: Ensure a user-defined Automated Task can't hide other tasks set on a device
• BUGFIX: Ensure a Client that's been unlinked from Autotask PSA in PSA Entity Mappings no longer creates Autotask tickets for devices at that Client

v6.27 (19th August 2016)

• UPDATE: Agent support for faster server overdue alerts
• BUGFIX: Correct 'Event not found' issue with the Event Log Check

v6.26.3 (18th August 2016)

• UPDATE: New Automated Task: "Enable USB"
• UPDATE: New Automated Task: "Disable USB"

v6.26.2 (12th August 2016)

• UPDATE: 'Script Builder' feature name updated to 'Automation Manager'
• UPDATE: Option to add a description to user-defined custom scripts in Script Manager dialog
• UPDATE: New Automated Task: "Delete All Mapped Drives"
• UPDATE: New Automated Task: "Disable Guest Account"
• UPDATE: New Automated Task: "Cleanse Hard Disk"
• BUGFIX: Ensure locally saved scripts created with Automation Manager open in the application when selected
• BUGFIX: Ensure Bandwidth Monitoring Check shows correct failure reason in Outage History
• BUGFIX: Ensure the Web Protection Overview report returns the right date range for the selected dates

v6.26.1 (4th August 2016)

• UPDATE: Improved ordering of the data input fields for the Install Software Automated Tasks
• UPDATE: Show device count for the policies in the Web Protection policy dialog
• BUGFIX: Ensure the restart option can be selected when editing the Managed Antivirus Endpoint Master Service check

v6.26 (3rd August 2016)

• UPDATE: The Managed Online Backup downloads for Bare Metal Recovery, Recovery Console & Virtual Drive tools updated to v16.6

v6.25.4 (2nd August 2016)

• UPDATE: Introducing tooltips for the new Automated Tasks to help users configure them
• BUGFIX: Correct error when clicking the Take Control button in the north pane
• BUGFIX: Ensure that checks continue to run to schedule in long-running Dashboard sessions

v6.25.3 (28th July 2016)

• UPDATE: Alert Dashboard users to any specific requirements which Script Builder scripts may have
• UPDATE: Whilst adding Automated task, Users notified when scripts do not have any required parameters
• BUGFIX: Address issue which prevented Patch Management Settings from saving correctly
• BUGFIX: Resolve chart rendering issue on Client Monthly Report
• BUGFIX: Ensure Patch Management Reports respect Client Group settings

v6.25.1 (22nd July 2016)

• UPDATE: New Automated Task which facilitates the installation of .NET 4.5

v6.25 (20th July 2016)

• FEATURE: New Web Protection offering

v6.24.4 (19th July 2016)

• BUGFIX: Resolve issue with Price Breakdown Report

v6.24.3 (14th July 2016)

• UPDATE: New download available in Script Manager designer - Script Builder (Beta). Allows for the creation and editing of scripts.
• UPDATE: New option to assign an Automated Task to a running check using the context / right-click menu

v6.24.2 (12th July 2016)

• UPDATE: Updated icons for Client Tree, Device Status and Check Status so they are easier to read by users who are colour blind
• UPDATE: New user permission in Roles & Permissions for the Community menu
• BUGFIX: Resolve issue which resulted in duplication of critical events
• BUGFIX: Ensure the Take Control button in the north pane does not give a error message on first click
• BUGFIX: Ensure changes to device alerts made in Settings > Alerts > Alert Policy are applied correctly to devices

v6.24 (6th July 2016)

• FEATURE: A new Software Details section on the Summary Tab in south pane showing Windows Serial number, Windows Product Key, Install Date, Microsoft Office License Key (latter requires Agent v10.3.4)
• UPDATE: The Windows Product Key and Microsoft Office License Key on Summary Tab subject to a new user 'Product Keys' permission in User Roles & Permissions
• UPDATE: Show device hardware name and its serial number under Hardware Details on the Summary Tab
• UPDATE: Asset Tracking and Dashboard Reports that are client-group aware can be turned on in Roles & Permissions for users based on the 'Client' system role
• UPDATE: Performance improvement to the Patch Management Vulnerability Check to make its scan more resilient and less prone to issues that stop if from completing
• UPDATE: Improvement to the Patch Management Vulnerability Check to fail this check if no new data is uploaded while status is otherwise indicating OK

v6.23.2 (28th June 2016)

• UPDATE: Show when a device requires a reboot to complete installation of .NET Framework 4.5 in the Reboot column in the North Pane (Agent v10.3.3 RC and up)
• BUGFIX: Ensure the Maintenance Window feature stores the correct end time for repeating maintenance windows

v6.23.1 (27th June 2016)

• UPDATE: LOGICcards notifying users of unused user accounts now contain a direct link to the User Accounts dialog for taking action
• BUGFIX: Ensure the Wall Chart fades from pink to normal colour after signalling a new device problem

v6.23 (23rd June 2016)

• FEATURE: New Navigator based on Single-Sign-On with product switcher (phased rollout)
• UPDATE: New maximum size for custom logos (40x600 pixels) and a white background as part of Navigator
• UPDATE: Show more clearly on the Edit Device dialog for Windows XP and Server 2003 devices that they cannot upgrade passed GA Agent v9.13.8

v6.22.3 (16th June 2016)

• FEATURE: 28 new Automated Tasks (requires RC Agent v10.3.0)
• UPDATE: Improve performance of monitoring templates to handle thousands of devices when applying a Template
• UPDATE: Add support for GA Agent v9.13.8 with Site Installation Package for Windows XP and Server 2003 devices

v6.22.2 (14th June 2016)

• UPDATE: Disable access to Critical Event Settings dialog for users based on the Client system role
• UPDATE: Dashboard language translations for the new Automated Tasks currently in RC
• BUGFIX: Ensure Managed Antivirus Bitdefender shows in the Products selection in the Antivirus Protection Report

v6.22.1 (9th June 2016)

• BUGFIX: Ensure check status in North Pane does not fail because of checks that are in cleared state in the South Pane
• BUGFIX: Solve PSA configuration error after clicking Finish when setting up Autotask integration
• BUGFIX: Resolve invalid password error with Managed Online Backup

v6.22 (8th June 2016)

• FEATURE: Perform granular restores for Exchange with Managed Online Backup (requires RC Agent)
• UPDATE: Support for dynamic disks with Bare Metal Restore in Managed Online Backup (requires RC Agent)
• UPDATE: Handle dynamic TeamViewer IDs to improve reliability of Take Control feature (requires RC Agent)
• BUGFIX: Ensure the Backup tab in the south pane is up to date with latest status from Managed Online Backup (requires RC Agent)

6.21.4 (7th June 2016)

• BUGFIX: Ensure example Executive Summary reports are available on demand
• BUGFIX: Resolve issue with Critical Event report showing incorrect or blank entries

v6.21.3 (2nd June 2016)

• BUGFIX: Ensure the Failed Login Check shows the correct failed login data in the Daily and Weekly Client Reports
• BUGFIX: Resolve language issue affecting umlauts in German-language Client Monthly Reports

v6.21.2 (1st June 2016)

• UPDATE: Show additional information in the event a device does not have enough storage space available to run the Patch Management vulnerability scan
• BUGFIX: Ensure Managed Antivirus (Bitdefender) checks are always removed when the feature is uninstalled
• BUGFIX: Improve processing of large Managed Antivirus Threat Reports
• BUGFIX: Resolve language and umlaut display issue in German Monthly Client Reports
• BUGFIX: Show correct installed status in the North Pane for successful TeamViewer integrations

v6.21.1 (26th May 2016)

• BUGFIX: Correct dialog conflict that was interfering with 'How it works' in Support Center

v6.21 (25th May 2016)

• UPDATE: New icons for Dashboard, Reports, Wall Chart, Asset Tracking
• UPDATE: Option to run the automated check detection scan alongside a monitoring template when onboarding new devices with Site Installation Package
• UPDATE: Show assigned Tasks are on the Checks tab
• UPDATE: Show assigned Checks on the Task tab
• UPDATE: Assign a Task directly from the Add / Edit Check dialog

6.20.3 (24th May 2016)

• UPDATE: When adding a new Task in bulk, ensure the Edit, Run and Delete Tasks options can be used straight away without having to refresh the Dashboard
• BUGFIX: On Patch Management Settings dialog, replace word "undefined" with correct text stating the feature requires Agent v10.2.0 or above
• BUGFIX: Ensure all servers are included in the Bandwidth and Performance Monitoring History Report
• BUGFIX: Correctly show Bandwidth Monitoring graph and data in the Bandwidth and Performance Monitoring History Report
• BUGFIX: Show accented characters correctly in French-language Client Monthly Reports
• BUGFIX: Ensure command line script parameters in Automated Tasks edit and save correctly

6.20.2 (19th May 2016)

• BUGFIX: Ensure protection policy saves the correct device type and is maintained correctly after saving / editing for Managed Antivirus (Bitdefender)

6.20.1 (18th May 2016)

• FEATURE: Agent push install to OS X devices in Network Discovery, both single devices and in bulk
• UPDATE: Show user that Network Discovery requires a secure connection over HTTPS in order to perform an Agent Push Install
• BUGFIX: Correct issue in Network Discovery whereby some online devices were not showing under Connected Devices
• BUGFIX: Resolve edge case whereby a Client/Site move in the Dashboard does not update the Client/Site information in Network Discovery
• BUGFIX: Show the correct value for Disk Drive Growth in the Client Monthly Reports
• BUGFIX: Correct issue whereby the Executive Summary Report would occasionally give an incorrect Workstation count

6.20 (12th May 2016)

• FEATURE: 32 new Automated Tasks (requires RC Agent v10.3.0)
• FEATURE: Remotely install and remove software with new Automated Tasks (requires RC Agent v10.3.0)
• FEATURE: New Bulk Add Tasks feature to make it easier to add Tasks to devices in bulk
• UPDATE: Improved dialog for selecting Automated Tasks and Script Checks
• UPDATE: Support for uploading .amp file type in User Defined Scripts
• BUGFIX: Ensure a device with Managed Online Backup can be removed from the Dashboard without causing it to hang
• BUGFIX: Ensure that the correct time stamp is applied when creating Service Desk tickets from Outages
• KNOWN ISSUE: The new Release Candidate Automated Tasks currently always show as pass instead of fail in the Dashboard and the Automated Tasks Report (showing status OK and a green tick), even if they run but fail to successfully complete the update

6.19.2 (5th May 2016)

• BUGFIX: Performance improvement to the Managed Antivirus Threat Report to better handle large reports

6.19.1 (3rd May 2016)

• FEATURE: New Bulk Delete Tasks option from device and client-tree context menu (subject to Task permissions)
• UPDATE: New Mobile App permissions in Roles and Permissions (in preparation of new mobile apps)
• BUGFIX: Ensure Managed Antivirus checks are fully removed when Managed Antivirus is removed from a device
• BUGFIX: Ensure that no password is prompted for Backup Manager if this is not set in Managed Online Backup for the device
• BUGFIX: Ensure that a script time-out parameter is correctly set for OSX devices when using the 'Edit Checks Like This' feature
• BUGFIX: Ensure Script Manager displays script names in German and French regions

6.19 (28th April 2016)

• UPDATE: Option to set the email address for sending the Mac-MSP login credentials to
• UPDATE: Improved "Script Manager" dialog (currently called "Manage User Scripts") with a nicer looking UI

v6.18.1 (21st April 2016)

• UPDATE: Improved layout of Dashboard Help menu to encompass all support related content
• UPDATE: Increased access to How It Works
• BUGFIX: Performance monitoring report fixed for Agent 10

v6.18 (20th April 2016)

• FEATURE: Provide the reason for a Patch installation failure
• FEATURE: A new Patch Management "Patch Failure" Report
• FEATURE: Roll back Microsoft patches on single and multiple devices
• FEATURE: A new Patch Management Approval Policy dialog with an improved workflow, more aggregated data, and better performance
• UPDATE: Option to set a Monthly Schedule for automated Patch Management
• UPDATE: Ability to set the Patch installation schedule at the point of approving a patch in the South Pane
• UPDATE: Addition of Web Protection Preview
• BUGFIX: Correct issue whereby the Wall Chart shows problem devices in pink (to signal new alerts) and doesn't fade to the regular colour

v6.17.2 (12th April 2016)

• UPDATE: New option on the Summary Tab in the South Pane to manually remove Vipre when the Managed Antivirus automatic removal fails
• UPDATE: More information on the Summary Tab in the South Pane in the event Managed Antivirus (Bitdefender) fails to install because of a network connectivity issue
• UPDATE: Update to Take Control "viewer" module to correct a cosmetic issue
• BUGFIX: Ensure the dates in the Antivirus Protection Report sort correctly
• BUGFIX: Ensure the Fault History Report generates the graphs fully
• BUGFIX: Ensure the check status is returned for Managed Antivirus Check (Bitdefender) in the check clearing API call
• BUGFIX: Ensure "Create Test Ticket" option works when configuring the Connectwise PSA settings
• BUGFIX: Update the ESXi Script Check to resolve an "Unknown Error" issue

v6.17 (7th April 2016)

• Dashboard v6.17
• UPDATE: Agent auto-update dialog and Edit Device dialog show that Agent v10.x and up are unavailable for Windows XP and Server 2003 devices
• BUGFIX: Ensure checks are cleared when "Allow user to select check clearing behavior" is unselected
• BUGFIX: Ensure that the check status in the North Pane and the check status in the South Pane is in sync at all times
• BUGFIX: Ensure the "View Report" opion on Performance Monitoring Checks dialog is available for devices on Agent v10
• BUGFIX: Ensure the outages status is in sync between Wall Chart, the North and South Pane in the Dashboard panes
• BUGFIX: Ensure the Wall Chart does not occasionally hang on showing all problem devices as Pink (new alerts)

v6.16.1 (29th March 2016)

• BUGFIX: Update the VMware ESXi Script Checks to ensure it shows fail/pass status correctly when failing
• BUGFIX: Resolve translation issue for a few sections in the Executive Summary Report
• UPDATE: Network Discovery: Group Devices with Multiple NICs / MACs in Connected Devices
  • This functionality groups devices that have multiple NICs / MAC addresses within the Connected Devices tab under Network Discovery
  • Multi-NIC devices expand to display all unique NIC/MAC details
  • Devices are grouped based on existence of Advanced Monitoring Agent for this release
• UPDATE: Improved MAC address support and visibility in Network Discovery
• UPDATE: OSX devices with an Advanced Monitoring Agent installed are now displayed as such under Connected Devices in Network Discovery

v6.15.2 (22nd March 2016)

• BUGFIX: Ensure check-clearing auto closes PSA ticket where configured
• BUGFIX: Resolve issue with Sophos AV update check

v6.15.1 (17th March 2016)

• BUGFIX: Ensure Server names can be edited in the Dashboard

v6.15 (16th March 2016)

• No customer facing changes

v6.14.2 (15th March 2016)

• BUGFIX: Performance improvement to the Hard Drive Growth Rate graphs in the Client Monthly Reports to ensure they are consistently accurate

v6.14.1 (11th March 2016)

• UPDATE: The ability to rename workstations in the Dashboard becomes an opt-in feature, where by default the workstation name in the Dashboard is automatically sync'd with the local device name
• BUGFIX: Performance improvement to the Managed Online Backup Session History Report to avoid it timing out when generating
• BUGFIX: Ensure older Client Monthly Reports can be viewed through the Dashboard
• BUGFIX: Performance improvement to the Executive Summary Report to ensure it generates to schedule for all clients

v6.14 (7th March 2016)

• FEATURE: Bulk edit Automated Tasks across clients, sites, devices with a new Edit Task feature in the context menu for devices and the client tree
• UPDATE: Performance improvement to bulk Run Tasks to handle larger device numbers, up to 2000
• UPDATE: Make all reports client group aware. NOTE: User Audit Report is exempt and shows activity for all clients
• UPDATE: Make Asset Tracking client group aware
• UPDATE: Introducing five new Script Checks for Windows devices
• UPDATE: Introducing four new Automated Tasks for Windows devices
• UPDATE: Added new section "System Control" to Script Checks/Tasks list, removed "Windows" section

v6.13.8 (4th March 2016)

• BUGFIX: Correct issue of showing negative values in Bandwidth and Performance Monitoring History Report
• BUGFIX: Correct sporadic issue whereby the Managed Antivirus Settings dialog fails to load
• BUGFIX: Correct issue where reboot status for Managed Antivirus Bitdefender is not cleared following engine upgrade or malware removal

v6.13.6 (24th February 2016)

• FEATURE: New, custom-brandable monthly Executive Summary Report showing a client's systems and services status, available from the Client Reports section in the Reports menu
• FEATURE: Set a scheduled email for the new monthly Executive Summary Report
• FEATURE: Customise the email template for the new monthly Executive Summary Report
• FEATURE: Access an example Executive Summary Report with demo data for showing prospects and customers
• UPDATE: A new option on the General Tab for Bitdefender Managed Antivirus to schedule Bitdefender Engine upgrades on weekends, evenings, or delay by X number of days
• UPDATE: More detailed Help link within Managed Antivirus Bitdefender Policy on the Exclusions tab
• UPDATE: Show message instead of an error if a user attempts to view the Client Monthly reports while generating
• BUGFIX: Cancel erroneous deep scans that are no longer communicating back to the Dashboard properly. NOTE: This is a partial implementation while we continue to work with Bitdefender for the full solution

v6.13.5 (23rd February 2016)

• BUGFIX: Fix print on function for Managed Online Backup history report
• BUGFIX: Resolve issue with special charaters in client names not mapping correctly when integrating with PSA
• BUGFIX: AutoTask ticket configuration dialog is now displayed for each manual ticket created from outage if set up this way

v6.13.3 (18th February 2016)

• FEATURE: New 5, 15, 30, 60, 120 minute 24x7 check frequency options for both servers and workstations (requires Agent v10 RC)
• UPDATE: Option to set 5, 15, 30, 60, 120 minute 24x7 check frequency in the monitoring templates (requires Agent v10 RC)
• UPDATE: New graphical charts on the "More information" check dialogs for performance monitoring checks, disk space check, web protection bandwidth check

v6.12.8 (11th February 2016)

• UPDATE: Performance improvement for applying monitoring templates to better handle Clients and Sites with large device numbers

v6.12.7 (10th February 2016)

• UPDATE: Option to rename workstations on the Edit Workstation dialog
• UPDATE: Log workstation name changes in the User Audit Report
• UPDATE: Performance enhancement to Automated Tasks Report to better handle large device numbers
• UPDATE: Performance enhancement to Antivirus Protection Report to better handle large device numbers
• UPDATE: Add "no results found" suggestions to Device Inventory Report instead of showing an error
• BUGFIX: Correct 500 error seen on Push Install from Network Discovery when using the secondary MAX Dashboard URL (Dashboard2 URLs)
• KNOWN ISSUE: Custom Dashboard URLs may produce a 500 error when using Push Install from Network Discovery. Please use MAX Dashboard URLs to use this feature

v6.12.6 (4th February 2016)

• FEATURE: Push install the Monitoring Agent from Network Discovery onto Windows devices
• UPDATE: Manage Public Community SNMP String Credentials in Network Discovery
• UPDATE: The new Activities tab on Network Discovery now shows Agent Push Install progress and results
• UPDATE: Install error codes shown in Summary tab for Managed Antivirus with a link to the help file (including uninstall steps)
• UPDATE: Ability to multi-select threats in the Quarantine tab for Managed Antivirus
• UPDATE: Ability to install Managed Antivirus with Pulse Secure VPN
• UPDATE: New "Is Uninstallable" column on the Patch tab in the south pane (in preparation for uninstalling patches functionality)
• BUGFIX: Ensure the default tab option in the north pane shows the correct south pane

v6.12.5 (2nd February 2016)

• UPDATE: Take Control for OSX becomes Generally Available (GA)
• UPDATE: Show Network Discovery user actions in the User Audit Report including adding, editing and un-managing networks
• UPDATE: A new Dashboard Integration API option to perform a Managed Antivirus definitions update
• UPDATE: Export report data to CSV more easily for the upgraded Dashboard reports
• BUGFIX: Resolve performance issue with auto-mapping large device numbers under PSA Integration

v6.12.4 (29th January 2016)

• UPDATE: A new 'View' (read-only) option for Network Discovery in Roles and Permissions
• UPDATE: Option to choose the Server or Workstation tab as your default tab by right-clicking the tab
• BUGFIX: Resolve sporadic loading issue for the Clear Checks dialog loads in non-English Dashboards

v6.12.3 (27th January 2016)

• BUGFIX: Ensure the Wall Chart plays a sound when checks fail when this option is turned on
• UPDATE: CART Definitions update to version 698

v6.12.1 (22nd January 2016)

• BUGFIX: Improve user custom scripts in Automated Tasks to better handle signature files
• BUGFIX: Correct sporadic issue to ensure the Windows Service name displays correctly in the Windows Service Check
• BUGFIX: Correct display issue with "Generated by" and "Contents" texts in non-English versions of the Client Monthly Reports
• BUGFIX: Translate "Generated by" in the monthly report footer
• BUGFIX: Translate "Contents" in the monthly report Contents page

v6.12 (21th January 2016)

• FEATURE: Show detailed patch information when clicking a patch on the Patches tab on the south pane
• FEATURE: New UI design for all three Managed Online Backup Reports with CSV export and Print function
• UPDATE: Update label from "Event" to "On Check Failure" when selecting a Check-triggered Automated Task
• UPDATE: Update the Descriptive Name field in Automated Tasks to be an optional field instead of required
• UPDATE: Add support for Client Groups to the three Managed Online Backup Reports so they only show client in the user's client group
• BUGFIX: Ensure the location tab loads correctly for Mobile Device Management
• BUGFIX: Improved handling of double quote characters in Automated Tasks
• BUGFIX: Correct a Norwegian language display issue for Client Reports

v6.11.2 (19th January 2016)

• BUGFIX: Improve the speed and load performance of large Device Inventory Reports
• BUGFIX: Correct an issue to ensure that overdue devices report the correct check status in monthly reports
• BUGFIX: Ensure the Edit Device dialog saves changes to Offline Mode settings correctly

v6.11 (14th January 2016)

• FEATURE: OSX support for Take Control to remotely access Apple Mac workstations
• UPDATE: View the Take Control feature status for Macs on the Summary Tab
• UPDATE: Switch TeamViewer installations to Take Control on Macs with "Replace with Take Control" on the Summary Tab
• UPDATE: See the Take Control status for OSX Workstations in the north pane
• UPDATE: Show Take Control as installed software on the Asset Tab for OSX workstations
• UPDATE: Include OSX Take Control sessions in the Take Control Report
• UPDATE: Show the Take Control status for Mac devices in the Device Inventory Report

v6.10.4 (7th January 2016)

• BUGFIX: Ensure the graph in the Disk Space Check shows the correct used space amount
• BUGFIX: Resolve PSA entity mapping issue when toggling Hide/Show Mapped Entities in the PSA Entity Mappings dialog

v6.10.2 (18th December 2015)

• BUGFIX: Resolve sporadic issue to ensure the Take Control Report always shows the session start and end times
• BUGFIX: Address an issue whereby some devices stopped receiving Managed Antivirus definition updates
• BUGFIX: Correct hung Managed Antivirus Bitdefender scans that appear to be running for days
• BUGFIX: No longer prompt user for action on behavioral threats if deselected in Managed Antivirus policy
• BUGFIX: Added in language support to password reset

v6.10.1 (16th December 2015)

• UPDATE: Update the Take Control viewer module to use TeamViewer v11
• BUGFIX: Update user permissions to ensure that a user who can edit checks but not alerts does not accidentally reset the alert settings when editing checks
• BUGFIX: Allow users to select just one day when running the Take Control Report
• BUGFIX: Correct an accented character issue preventing some Dashboard accounts from clearing failed checks

v6.10 (15th December 2015)

• UPDATE: Backend performance improvements

v6.9.14 (14th December 2015)

• BUGFIX: Correct display issue with customer logos on in the footer of the Client reports
• BUGFIX: Resolve Managed Antivirus Vipre-to-Bitdefender policy migration issue related to the Deep Scan setting
• BUGFIX: Ensure that a monitoring template update selected at Client or Site level is queued for offline/overdue devices

v6.9.13 (11th December 2015)

• BUGFIX: Ensure the Auto Map option under PSA integration is saved and applied when selected

v6.9.12 (10th December 2015)

• BUGFIX: Ensure the Managed Antivirus Threat report shows the traces when printed
• BUGFIX: Ensure a Managed Antivirus policy can be deleted when it's not in use by any device
• BUGFIX: Ensure an update to the maximum permitted execution time setting is retained when editing Automated Tasks

v6.9.11 (7th December 2015)

• BUGFIX: Speed up Auto-Map entity mappings for PSA integrations to avoid time-outs
• BUGFIX: Ensure the Notes Report loads successfully for all Dashboard languages
• BUGFIX: Update the Managed Antivirus Threat Report and Automated Tasks Report CSV export to include device details

v6.9.10 (4th December 2015)

• BUGFIX: Enabling AD Sync in services tab now saves successfully
• BUGFIX: Remove associated pending actions when check is deleted
• BUGFIX: Clean Temp Files task retains it's parameters after being applied to a device via a template

v6.9.9 (3rd December 2015)

• UPDATE: Introducing Live Chat for direct customer service engagement from the Dashboard

v6.9.7 (1st December 2015)

• BUGFIX: Include full trace details in CSV export and print versions of the Managed Antivirus Threat and Quarantine Reports
• BUGFIX: Correctly display details of vulnerabilities in the more information dialog of the Vulnerability Check
• BUGFIX: Ensure that Microsoft AV products are reading their current definitions in the Antivirus Update Check
• BUGFIX: Ensure the Managed Antivirus Active Protection report can be sorted by Definition Version
• BUGFIX: Solve issue that prevented the deletion of a Managed Antivirus (Bitdefender) policy
• BUGFIX: Solve issue that prevented a Web Protection Policy from being deleted after a Client or Site was deleted
• BUGFIX: Ensure that 'Run task for a limited period' can be un-selected when editing an Automated Task
• BUGFIX: The links to PSA configuration now work from the PSA Issues dialog

v6.9.6 (30th November 2015)

• BUGFIX: Ensure checks that are cleared until a specified date stay cleared until that time instead of showing as failing checks
• BUGFIX: Improve performance of 'Edit Checks Like This' and 'Delete Checks Like This' to better handle special characters in device names
• BUGFIX: Improve Dashboard responsiveness while large reports are being generated
• BUGFIX: Ensure the device offline and overdue times are the same on the Wall Chart and Dashboard
• BUGFIX: Truncate very long check names with elipses in the Client Monthly Reports
• BUGFIX: Ensure device names are shown for site uptime charts in Client Monthly Reports

v6.9.5 (27th November 2015)

• BUGFIX: When clearing failed checks, keep the Client, Site and Device selected following the panel refresh
• BUGFIX: Ensure the Managed Antivirus agent communication cycle setting is stored correctly in the MAV policy

v6.9.4 (26th November 2015)

• BUGFIX: Ensure the Check Clearing Report records the Dashboard user when checks are cleared via the Dashboard API
• BUGFIX: Show the Client Tree on the Patch Management Approval Policy dialog when multiple patches are selected
• BUGFIX: Ensure non-classic Superuser roles can select Inactive Online Backup accounts when enabling Managed Online Backup on devices
• BUGFIX: Ensure Managed Antivirus restore from quarantine commands properly fail if the restore location is not available
• BUGFIX: Correct a performance issue when running the Managed Antivirus Threat report against a large amount of devices
• BUGFIX: Extend Managed Antivirus Bitdefender licensing warnings

v6.9.2 (23rd November 2015)

• UPDATE: On the Patch Approval Policy dialog, grey out the 'Reprocess Failed' button once selected, to indicate the system is processing the request
• BUGFIX: Ensure that Site Concentrator can be reinstalled on a device that previously acted as the Site Concentrator
• BUGFIX: Ensure the Take Control Report and the Remote Support Report state the correct date range in non-English language versions
• BUGFIX: Show the number of days since the last AV scan on the More information dialog of a failed Managed Antivirus (Bitdefender) Check

v6.9 (18th November 2015)

• UPDATE: On the Managed Antivirus Protection Policy dialog, show the number of active devices for each policy
• UPDATE: Show the timestamp of the latest definitions update in the Managed Antivirus Update Check and in the Managed Antivirus Protection Report (Bitdefender only)
• UPDATE: Option to turn Network Discovery on or off via a new Network Discovery section on the Edit Device dialog and Settings dropdown menu
• UPDATE: Record when Network Discovery is enabled/disabled in the User Audit Report
• UPDATE: Roles and Permissions now distinguishes between Settings and Usage for Network Discovery
• BUGFIX: Make the Managed Antivirus installation process more robust to stop it from occasionally getting stuck in installation pending mode
• BUGFIX: Ensure Managed Antivirus policies are listed alphabetically in the dropdown menu of the Settings dialog
• BUGFIX: Remove a duplicate entry in Roles and Permissions for Network Discovery
• BUGFIX: Ensure inactive workstations are correctly removed in accordance with the Dashboard?s Inactive Workstation settings
• BUGFIX: Ensure the Managed Antivirus Check does not report the Active Protection status when AV scans are out of date

v6.8.4 (17th November 2015)

• BUGFIX: Ensure the PSA Issues dialog loads for non-Classic user roles when clicking the warning triangle top right of the Dashboard
• BUGFIX: Ensure PSA tickets are closed in accordance with PSA integration settings when Dashboard checks are cleared
• BUGFIX: Ensure monitoring templates can be applied to devices with only feature checks and no monitoring checks
• BUGFIX: Ensure the Agent Auto-Update dialog updates Windows XP and Server 2003 devices to the latest Agent version

v6.8.3 (13th November 2015)

• BUGFIX: Ensure 'General Settings' permissions under Roles and Permissions are applied correctly when turned off
• BUGFIX: Ensure non-classic user roles can add and edit custom fields in Asset Tracking
• BUGFIX: Ensure non-classic user roles can edit server and workstation roles in Asset Tracking
• BUGFIX: Ensure non-classic user roles can use the Refresh button in south pane of Asset Tracking
• BUGFIX: Correct a sporadic issue to ensure Event Log Checks can be edited using Edit Checks Like This

v6.8.2 (11th November 2015)

• UPDATE: On the Patch Approval Policy dialog, grey out the 'Apply' button once selected, to indicate the system is processing the request
• BUGFIX: Correct an invalid link under 'Shutdown without logon' on the 'More information' dialog of the Vulnerability Check
• BUGFIX: On the Check Tab, ensure the correct context menu shows for the current Check selection
• BUGFIX: In the User Audit Report, correctly record the future install time of pending patches
• BUGFIX: In the User Audit Report, correctly record the future reboot time for scheduled reboots

v6.8.1 (9th November 2015)

• BUGFIX: Ensure the ampersand character shows correctly in the Managed Antivirus 'Settings' tree
• BUGFIX: Ensure that 'Menu Options' are successfully removed when editing Settings for System Tray Application

v6.8 (4th November 2015)

• BUGFIX: Resolve issue where branded images on monthly report could appear blurred
• BUGFIX: Resolve issue where long check names could be truncated in monthly report
• BUGFIX: Ensure applying monitoring templates does not result in duplicate checks being added
• BUGFIX: Ensure applying monitoring templates does not result in duplicate automated tasks being added
• BUGFIX: Ensure ISP down message is removed when ISP outage is recovered
• BUGFIX: Ensure checks may be deleted using right-click context function
• BUGFIX: Ensure checks may be deleted sequentially
• BUGFIX: Ensure user scripts may be deleted from the Dashboard
• BUGFIX: Resolve issue with check clearing refreshing the client tree
• BUGFIX: Resolve issue with agent auto-update dialogue
• BUGFIX Resolve issue with the detection of ESET AV
• BUGFIX: Resolve issue with Patch approval process
• BUGFIX Resolve issue with Patch installation date

v6.7 (22th October 2015)

• UPDATE: Addition of an "Is Installable" Column to Dashboard
• UPDATE: Update to the Managed Online Backup T&Cs
• BUGFIX: Ensure that Client Monthly Report graphs are generated correctly
• BUGFIX: Ensure that Client Monthly Report charts show correct labels
• BUGFIX: Ensure that workstation SNMP checks send the IP address of the host
• BUGFIX: Ensure the Check Clearing API call does not generate a blank note in the Dashboard
• BUGFIX: Ensure User scripts show usage parameters when adding to devices
• BUGFIX: Correct an issue where machines would scan immediately when coming out of sleep mode rather respecting the missed scan at startup option.

v6.6.1 (14th October 2015)

• BUGFIX: Ensure overdue alert settings saved correctly

v6.6 (7th October 2015)

• UPDATE: Offline / Overdue devices will queue a monitoring template request (the first request is queued, subsequent requests are not queued)
• UPDATE: Added Polish language Support for local MAV endpoint (Bitdefender only) within Bitdefender Policies (Installation Settings Tab)
• BUGFIX: Improve performance of the XML Data Dump report
• BUGFIX: Ensure that the Managed Antivirus snooze feature is available for 'classic' user roles
• BUGFIX: Confirm that correct icon is displayed during Site Down with Data Overdue Cross Check configured
• BUGFIX: Ensure Service checks can be added from the Remote Background Management dialog
• BUGFIX: Ensure recurring maintenance schedules apply the correct time
• BUGFIX: Correct an issue whereby in certain circumstances a Managed Antivirus policy change did not cascade to some devices
• BUGFIX: Confirm no site down alert is generated when hostname responds to ping
• BUGFIX: Corrected an issue where machines would scan immediately when coming out of sleep mode rather respecting the missed scan at startup option
• BUGFIX: Add support for accented characters such as umlauts in the device search feature
• KNOWN ISSUE: Even though servers and workstations check in immediately following reboot, Last response and reboot timestamp does not update for 7 minutes

v6.5 (24th September 2015)

• FEATURE: A new device search for servers and workstations
• UPDATE: Update on the 'More information' dialog for just-edited Checks to show new warning message, replacing the previous warning message and the last check info
• BUGFIX: Ensure the Client Monthly report shows the correct chart labels
• BUGFIX: Ensure edited notes are only visible on the devices they apply to
• BUGFIX: Resolve edge case to ensure that a failed check shows the correct failed check status in the North Pane
• BUGFIX: Ensure all Take Control sessions display the computer name
• BUGFIX: Resizing device grid columns not working as expected
• BUGFIX: Remove unnecessary scrollbar in IE in the south pane
• BUGFIX: Ensure saving the MAV BD policy doesn't alter scan times for non-standard time zones (time zones that are offset by 30 minutes)
• BUGFIX: Allow commas to be used in Bitdefender exclusions
• BUGFIX: Extend MAV download time for slow networks
• BUGFIX: Ensure Active Protection is on if custom file extensions are selected but no custom extensions have been added by the user
• BUGFIX: Correct an issue where MAV Bitdefender installations and definition updates are being blocked by an IE Proxy connection, resulting in an error that the action was refused by 127.0.0.1:xxxx
• BUGFIX: Ensure the Client Monthly Reports can be re-generated.

v6.4 (9th September 2015)

• FEATURE: Use Automated Tasks in monitoring templates to add Tasks to Clients, Sites and Devices
• FEATURE: Run a Task on demand in near real time at client, site and device level
• UPDATE: A Task that is run on demand will be queued for offline devices and performed when the device comes online
• UPDATE: Tasks now require a descriptive name to help distinguish between Tasks of the same type that have different settings
• UPDATE: The Site Automated Tasks tab is removed for Workstations, effectively replaced with Tasks in monitoring templates
• UPDATE: The Upgrade From Asset Tracking option was removed and it can now be done with Apply monitoring template
• UPDATE: Server Offline mode now lets you set a maximum offline duration after which it will alert if the server has not come back online
• UPDATE: New UI design for the Automated Tasks Report with CSV export and Print function
• UPDATE: New UI design for the Active Directory Users Report with CSV export and Print function
• UPDATE: Addition of print function to Managed AV Threat Report
• UPDATE: Printed Reports to show filter values
• BUGFIX: Resolve Wall Chart Dialogue issues
• BUGFIX: Fix hex formatting issues with Server Client daily report
• BUGFIX: Resolve translation issues on Device Inventory report
• BUGFIX: Address issue with script parameter handling when new version of script added
• BUGFIX: Add engine descriptions next to check so you know which is which in alert routing
• BUGFIX: Ensure MAV entries in User Audit Report have complete information
• BUGFIX: Resolved formatting issues in the Columns Tab of the MAV Quarantine Report
• BUGFIX: In the user audit report, prevent from setting a "from date" greater than the "to date"
• BUGFIX: Resolve Report Print formatting issues when viewed in Firefox
• BUGFIX: Ensure the Client reports parse #CLIENT# variable correctly
• BUGFIX: Ensure the columns tab in Device Inventory shows the correct icons for Antivirus Update Check and for the Vipre MAV installs
• BUGFIX: Ensure the arrow button to collapse the Device Inventory Report shows in small browser windows
• BUGFIX: Ensure the table header on the reports is left aligned on the print view

v6.3 (26th August 2015)

• UPDATE: A new policy migration feature to transfer VIPRE to Bitdefender policies
• UPDATE: A new option in the MAV policy to fail the MAV check when threats enter quarantine
• UPDATE: Data in the Bitdefender MAV reports is extended to go back one full calendar year
• UPDATE: Increased automatic reboot setting for Bitdefender engine from 1 minute default to 5 minutes. NOTE: We will look to add in a custom message at a later time as requested with the 5 minute setting
• UPDATE: In Network Discovery optionally disable SMB Guest account in discovery scans
• BUGFIX: In Network Discovery ensure older data does not cause iOS devices to report in as Windows devices
• BUGFIX: Performance enhancements for CPU Time on non-discovery agents in Network Discovery
• BUGFIX: MAV Check outage report no longer reports date as 1970
• BUGFIX: Backend performance improvements to ensure the Feature Settings dialogs processes all updates successfully

v6.2.1 (18th August 2015)

• BUGFIX: Show offline servers in the wallchart
• BUGFIX: Support non Latin1 character set in CSV export

v6.2 (12th August 2015)

• UPDATE: New UI design for the Client Daily and Weekly Reports for Servers
• UPDATE: New UI design for the Client Daily and Weekly Reports for Workstations
• UPDATE: New UI design and more efficient formatting for the Client Monthly Report
• UPDATE: New UI design for the User Audit Report with Print and CSV Export
• UPDATE: New UI design for the Check Clearing Report with Print and CSV Export
• UPDATE: CSV Export and Print options added to recently updated Device Inventory Report
• UPDATE: CSV Export added to all recently updated Managed Antivirus Reports, Print option added to MAV Protection report and the MAV Quarantine Report. Print option for Threat report to follow in the next release
• UPDATE: All updated reports are now Client Group aware and only show clients in accordance with a user's Client Group
• UPDATE: A new Restore Template option on the email templates for Client Reports
• UPDATE: MAV Force Installation link added to Summary tab when competitive AV product initially found. Please note it is best to uninstall competing antivirus products before installing MAV Bitdefender.
• UPDATE: Network Discovery duplicate networks will be combined for accounts
• UPDATE: Network Discovery passwords masked to only show on new edits
• BUGFIX: Ensure the "Do not fail check, report only" setting on Performance Monitoring Checks is adhered to
• BUGFIX: Ensure Avira check passes when its AV definitions are up to date
• BUGFIX: Ensure the System Tray Application shows in System Tray consistently
• BUGFIX: Ensure Wall Chart loads consistently
• BUGFIX: Ensure the "Do not fail check, report only" setting on Performance Monitoring Checks is adhered to
• BUGFIX: Fix loading issue for the MAV Settings dialog
• BUGFIX: Dashboard shows Active after successful Bitdefender install - previously could see it change back to "Not Compatible" if Vipre traces were later found
• BUGFIX: Update Quarantine Counts in MAV check when quarantine action was later taken by user
• BUGFIX: Added last Quick Scan and last Deep Scan dates into MAV Protection Report
• BUGFIX: Ensure Bitdefender policies are disposed of and not building in cache

v6.1.2 (6th August 2015)

• BUGFIX: Ensure the Wall Chart loads data to all user roles with permissions
• BUGFIX: Correction to the option "Do not fail check, report only" on the Performance Monitoring checks
• BUGFIX: Add new user types to the internal psa_list_var_users API call

v6.1 (15th July 2015)

• FEATURE: New Managed Antivirus offering - powered by Bitdefender

v6.0 (1st July 2015)

• FEATURE: New User Roles and Permissions for customised Dashboard user accounts
• FEATURE: New client login option with ability to customise the client's Dashboard access
• FEATURE: Introducing Networks tab for discovering connected devices on client networks

v5.64 (17rd June 2015)

• UPDATE: Apply a new and crisper UI design to the Device Inventory Report
• UPDATE: Add easier-to-use client, site and device filters on the Device Inventory Report
• UPDATE: Option to add a Site when right-clicking a Client in the Client Tree
• UPDATE: Option to add a Client when right-clicking on the top-node in the Client Tree
• BUGFIX: Ensure the Notes Report sends correctly under all circumstances
• BUGFIX: Ensure the MAV Quick Scan, Deep Scan and Update Definitions commands push correctly when selecting multiple devices
• BUGFIX: Ensure MAV quarantined threats release correctly when instructed to do so
• BUGFIX: Ensure that when a Managed Online Backup schedule is set while a device is offline, that the Backup job runs as soon as the device comes back online

v5.63 (3rd June 2015)

• FEATURE: Set daily, weekly, and monthly recurring maintenance windows
• UPDATE: Improve dialog loading performance for the Patch Approval dialog
• UPDATE: Set default status to Missing on the Patch Approval dialog
• UPDATE: Make clearer with new logo that customers in the US can use American Express when setting up automatic payment
• BUGFIX: Resolve issue with the Severity column filter on the Patch Approval dialog
• BUGFIX: Resolve issue with duplicate entries for Software under Asset Tracking
• BUGFIX: Ensure the MAV Quarantine Check is consistently added during feature installation
• BUGFIX: Ensure the Event Log check consistently displays correctly
• BUGFIX: Ensure the AD Sync dialog shows the correct AD Server
• BUGFIX: Ensure pending agent updates are handled correctly in the Agent Auto-update dialog

v5.62 (20th May 2015)

• UPDATE: Apply monitoring templates at client and site level (requires Agent v9.8.11 RC)
• UPDATE: Apply multiple monitoring templates simultaneously to the selected devices (requires Agent v9.8.11 RC)
• BUGFIX: Resolve issue whereby the entity mappings for some AutoTask PSA integrations was not pulling all the data
• BUGFIX: Ensure the Notes Report generates data for the selected client instead of all clients
• BUGFIX: Show the PSA warning triangle top right on the Dashboard
• BUGFIX: Ensure Take Control sessions consistently display the computer name that's been connected to

v5.61 (6th May 2015)

• UPDATE: Introduction of an improved Agent Auto-Update dialog, replacing the previous version
• BUGFIX: Ensure deselected Plugins for Managed Online Backup are correctly removed from the list of MOB files (requires Agent v9.8.10 RC)
• BUGFIX: Ensure the critical event report generates for the selected client instead of all clients
• BUGFIX: Ensure the Managed Antivirus Check correctly generates recovery email alerts
• BUGFIX: Ensure the Avira Antivirus Check AV definitions are up to date

v5.60 (22th April 2015)

• FEATURE: Choose whether to update or replace checks on devices when applying a monitoring template
• UPDATE: Option to set the Automated Task Scheduler to "Manual" so you can run scripts on demand e.g. one-off scripts
• UPDATE: Ensure the Wallchart plays a sound when a check fails
• BUGFIX: Ensure Client Groups and 2 Factor Authentication work together correctly

v5.59 (8th April 2015)

• FEATURE: Schedule future start and stop times for Maintenance Windows
• FEATURE: Set maintenance mode at Client and Site level in the Client Tree
• FEATURE: See which Clients and Sites have devices in maintenance mode
• UPDATE: CART Definitions update to version 665
• BUGFIX: Resolve an authentication issue with Take Control
• BUGFIX: Ensure the 'Include Workstations' in the ConnectWise PSA Asset Tracking tab is functioning correctly
• BUGFIX: Ensure the XML Data Dump contains Site information
• BUGFIX: Ensure the About tab under Help displays the correct phone number

v5.58 (25th March 2015)

• FEATURE: Client Groups - Create client groups and assign them to users (Roles and Permissions Release 1)
• BUGFIX: Client daily report settings not being saved correctly in the 'Edit Client' dialog
• BUGFIX: Data loading issue for large data sets when using the Add / Edit Multiple Checks dialog
• BUGFIX: PayPal payment issues when language setting is non English
• BUGFIX: Unable to make changes and save Notes Report settings

v5.57 (11th March 2015)

• FEATURE: Apply monitoring templates to selected devices, replacing existing checks (requires Agent v9.8.7 RC)
• UPDATE: The Maintenance Mode feature is available to Administrator users as well as Superusers
• UPDATE: CART definitions update to version 661
• UPDATE: Windows Phone handsets managed in MDM are now GA and become billable devices
• BUGFIX: Ensure the Severity column filter on the Patch Management Approval Policy dialog lets you filter by severity
• BUGFIX: Ensure SMS alerts are only sent when specified in the settings for a device
• BUGFIX: Ensure the XML Data Dump under Reporting in the Asset Tracking section always generates successfully

v5.56 (25th February 2015)

• UPDATE: System performance enhancements

v5.55.1

• BUGFIX: Ensure the Firewall status script check responds to the tickbox setting for 'Ensure all installed products are enabled'
• BUGFIX: Ensure the Antivirus status script check responds to the tickbox setting for 'Ensure all installed products report up-to-date and enabled'

v5.55 (11th February 2015)

• FEATURE: Introduction of Maintenance Mode, the first installment of Maintenance Windows, to temporarily suppress failed checks, alerts, outages, PSA tickets for one or more devices
• UPDATE: A new Alert Settings dialog offering more granular alert routing at global, client and site level
• UPDATE: Set Alert Routing at individual device level via the Edit Device dialog
• UPDATE: Set Alert Routing at individual check level for Servers
• UPDATE: Windows Firewall script check renamed 'Firewall status' and now reports on any firewall product reporting in Windows Security Center
• UPDATE: The 'Firewall status' script check now monitors whether a firewall is enabled
• UPDATE: The 'Antivirus status' script check now monitors whether the AV product is enabled

v5.54 (28th January 2015)

• UPDATE: CART Definitions updated to version 657
• UPDATE: Add support for Norman Endpoint Protection v11 in AV Check
• UPDATE: Zip the SQL Data Dump export option in Asset Tracking to ensure large file sizes are handled more robustly
• BUGFIX: Correct issue whereby software was showing duplicate entries in the Software Tab and in Asset Tracking
• BUGFIX: Correct character issue in submenus for German language interface
• BUGFIX: Correct encoding issue for Brazilian Portuguese characters in ConnectWise integration
• BUGFIX: Correct issue with test ticket creation in ConnectWise integration

v5.53

• FEATURE: User can reset their own password from the login screen
• FEATURE: Apply monitoring installation template to existing devices without monitoring checks with Upgrade from Asset Tracking feature
• UPDATE: Administrators can add users without sending out passwords
• UPDATE: Administrators can reset user passwords without having to specify the new one
• UPDATE: Users can log into the Advanced Monitoring Agent with Dashboard credentials instead of Primary Access Key (PAK)
• UPDATE: Dialog prompt to remind users they may want to delete the Inactive Backup Account entry for a device when removing Managed Online Backup from a device
• UPDATE: EU customers can enter their VAT number under Company Details in order to comply with EU tax law and see the respective VAT number for their country
• UPDATE: USA customers can enter their sales tax number in order to comply with USA tax law (depending on State)
• BUGFIX: Ensure Failed Login Check displays yellow banner in the More Info dialog when the check hasn't yet run
• BUGFIX: Ensure Monitoring Installation Template dialog displays correct icon for Failed Login Check
• BUGFIX: Correction for French translation in MOB dialog
• BUGFIX: Ensure MOB Archive feature setting can be set at device level as well as client and site level
• BUGFIX: Ensure the Weekly Reports generated for AsiaPac customers handles timezone offset correctly to avoid showing tomorrow's date

v5.52

• FEATURE: Set a session time-out limit for Dashboard logins on the Security page under General Settings
• UPDATE: Update Take Control to use TeamViewer v10
• UPDATE: CART Definitions updated to version 652
• UPDATE: Explain more clearly on the Automatic Payment dialog that setting up automatic payment does not cover invoices that are overdue
• BUGFIX: Ensure the Dashboard when viewed with Internet Explorer does not suffer a performance issue (slowness) when selecting device views in the north pane
• BUGFIX: Ensure the Managed Antivirus Check is automatically removed when MAV is removed from a device (need to confirm post-release)
• BUGFIX: Ensure inactive checks are not accidentally added for MAV
• BUGFIX: Ensure Fault History Report successfully exports to CSV and XML when the report covers a large number of devices
• BUGFIX: Ensure Take Control reports consistently show the session times of Take Control events
• BUGFIX: Ensure the Backup Integrity Report returns data when filtered by Veeam Backup & Replication

v5.51.1

• UPDATE: CART Definitions updated to version 649
• UPDATE: Ensure the Asset Tracking page opens in a new browser tab instead of a browser popup window
• UPDATE: Remove communication error message from Dashboard UI, when it's not accompanied by an error code
• BUGFIX: Ensure the Managed Antivirus Scan tab updates correctly with the device's scan data
• BUGFIX: Ensure Dashboard logins from the MAXfocus website are not unduly subject to a delay mechanism
• BUGFIX: Ensure you can add the File System Space Change Check via "Add Multiple Checks" to OSX devices
• BUGFIX: Correct an issue whereby the Remote Worker installation process did not register an agent on an end-point device
• BUGFIX: Ensure the email alerts columns can be hidden from Dashboard view when the alerts option is disabled in AutoTask PSA settings
• BUGFIX: Ensure Notes show the most recent note on top after adding a new note

v5.51

• FEATURE: Virtual Disaster Recovery (VDR) from physical to virtual and virtual to virtual, restoring in Hyper-V or VMware in Managed Online Backup
• FEATURE: Store Archive versions of Backup files beyond the standard 28 day retention limit in Managed Online Backup
• FEATURE: Support for Microsoft Hyper-V in Managed Online Backup
• FEATURE: Support MySQL in Managed Online Backup
• FEATURE: A new Mail Traffic Report in App Control for MAX Mail and Office 365 showing inbound and outbound mail traffic data
• UPDATE: Managed Online Backup updated to latest version of MAX Backup v14.1 / IASO 2014 v14.1
• UPDATE: A new HTML-based Backup Manager for Managed Online Backup with improved UI
• UPDATE: Launch the new Backup Manager from the Dashboard to connect to end-point devices without the need for local installs of Backup Manager
• BUGFIX: Ensure the Usage Report is available to Distributor customers

v5.50.1

• UPDATE: CART Definitions updated to version 645
• UPDATE: Ensure Dashboard sessions do not time out and data is periodically refreshed
• UPDATE: Automatically refresh the client tree and North Pane when making changes in the South Pane
• UPDATE: Ensure first item in the north pane grid is automatically selected on load
• BUGFIX: Allow multi-select of items on the MAV Quarantine Tab
• BUGFIX: Ensure "Failed" patches are displayed at the top of the patch tab on the South Pane

v5.50

• UPDATE: Release of a major technology update to the UI framework
• UPDATE: Show all feature columns by default in the north pane (including Patch Management and Remote Background Management)
• UPDATE: Easier panel resizing including the ability to fully hide and show the client tree
• UPDATE: Option to hide the top and bottom logo sections for a full-screen mode (not available for the client view-only Dashboard)
• UPDATE: Right-click a client or site in the client tree to open up a context menu with Edit and Delete options
• UPDATE: More easily show and hide feature columns in the north pane and alert columns in the south pane
• UPDATE: Consolidated Antivirus tab in the south pane that contains the Threats, Scans, Quarantine sections
• UPDATE: Consolidated Assets tab in the south pane that contains the Hardware and Software sections
• UPDATE: The Automated Tasks tab in the south pane has been renamed to Tasks
• UPDATE: A more efficient Dashboard refresh that only updates the changed sections for a faster Dashboard and smoother user experience
• UPDATE: Automatic Dashboard refresh every 5 minutes after user inactivity
• UPDATE: North pane, south pane and client tree panel sizes automatically adjust to different screen sizes maintaining their size ratios
• UPDATE: A new page layout reset option that reverts the Dashboard UI to its original layout settings
• UPDATE: Various minor UI enhancements, cosmetic tweaks and layout consistency improvements
• UPDATE: The Asset Tracking section is now available from the View menu and appears in its own browser window with the device preselected

v5.45.1

• FEATURE: Introducing new Failed Login Check, replacing original Hacker Check
• FEATURE: Automatically uninstall the Advanced Monitoring Agent, associated Feature Agents and any associated files when removing a Windows or OSX device from the Dashboard
• UPDATE: Add App Control and Web Protection to the feature selection list on the Request Help dialog
• UPDATE: Updated Backup Check for ARCserve to support ARCserve UDP product
• UPDATE: CART Definitions updated to version 639
• BUGFIX: Ensure Asset Tracking report correctly shows single instances of VMware serial numbers
• BUGFIX: Correct issue whereby some inactive workstations were not automatically removed when they passed the stated delete threshold
• BUGFIX: Improve reliability of Fault History Report CSV download

v5.45

• FEATURE: Integration of MAX Mail to MAX RM - Manage MailProtection and MailArchive services from the MAX RM Dashboard
• FEATURE: Use Active Directory Sync to synchronize and automate user management for Office 365 and MAX Mail client accounts
• FEATURE: Set automatic App Control email and SMS alerts for MAX Mail, Office 365 and Google Apps events from the Edit Alert dialog
• FEATURE: Configure mail templates for App Control email alerts
• FEATURE: Add support for Office 365 Enterprise Edition to App Control
• UPDATE: Adjust columns on Services tab to make the number of users per App Control service clearer
• BUGFIX: Ensure Notes Report sent on schedule in the German territory
• BUGFIX: Ensure devices are not falsely reported as overdue
• BUGFIX: Fixed handling of Proxy Addresses prefixed with capitalised "SMTP:"
• BUGFIX: Mobile Device Management - Ensure the popup bubble on the Show on Map feature expands correctly
• BUGFIX: Improve performance of User Audit Report
• BUGFIX: Address GFI MAX Remote Management login portal timeout issues
• BUGFIX: Ensure Support Tickets from the Distributor Dashboard can be submitted
• BUGFIX: Prevent Italian translations from occasionally appearing twice
• BUGFIX: Ensure the Asset Tracking VMWare Serials are persisted and displayed correctly

v5.44.5

• FEATURE: Multi-select checks on the Check Tab in south pane and delete multiple checks at once
• FEATURE: Mobile Device Management support for provisioning multiple wireless networks (iOS, Android, Windows Phone 8.1)
• FEATURE: Mobile Device Management support for provisioning multiple email accounts (iOS and Windows Phone 8.1)
• FEATURE: Mobile Device Management support for viewing multiple mobile devices on a single map
• UPDATE: CART Definitions updated to version 636
• UPDATE: Mobile Device Management policy dialog updates to improve readability
• BUGFIX: Fault History Report graphs enhanced to more accurately represent Check and Device faults including additional usability and styling improvements

v5.44.4

• FEATURE: Specify a default check clearing behaviour for DSCs and 24x7 Checks: Stay cleared until it passes, or re-try the check on the next cycle
• FEATURE: Option to allow a user to specify the desired check clearing behaviour when clearing a check, and edit this setting on a currently cleared check
• FEATURE: Option to keep checks cleared for a specified period of time ( 'snooze' a check for x days and hours)
• FEATURE: A new Check Clearing report to show all currently cleared checks by user, check, device
• FEATURE: Introducing two check API calls: list_antivirus_history, list_backup_history
• UPDATE: Adding check clearing behaviour data and command option to the list_failing_checks and clear_check API calls
• UPDATE: Invoice payment details updated in the US territory
• BUGFIX: Ensure PSA tickets are closed when a check is cleared by the clear_check API call if PSA configured to do so
• BUGFIX: Ensure Autotask tickets close correctly when Issue Type reassigned to Type with no Sub Issue Types
• BUGFIX: Ensure devices are marked inactive in Connectwise MSP when a device has been uninstalled locally
• BUGFIX: Ensure Web Protection Whitelist/Blacklist policies allow accented characters
• BUGFIX: Ensure requests do not time out when requesting a Take Control session
• BUGFIX: Ensure correct translation of "Weekly Report" when Dashboard viewed in Italian
• BUGFIX: Ensure correct translation for adding a check clearing note used when Dashboard viewed in German

v5.44.3

• BUGFIX: Ensure inactive PAK user without API key does not prevent Service Desk Integration from completing
• BUGFIX: Make sure the 'List Outages' API returns the correct outage first line
• BUGFIX: Ensure Windows services with dependencies restart successfully
• BUGFIX: Ensure an appropriate message is displayed during login when 2FA is enabled and the account is suspended or Dashboard access is disabled
• BUGFIX: Make sure User Logouts are recorded in the Audit Log
• BUGFIX: Ensure the 'MDM - Location History Report' time columns represent accurately their values
• BUGFIX: Ensure the Monthly Report / Disk Drive Growth section is populated for all devices
• BUGFIX: Ensure the Notes Report times use the applicable time-zone

v5.44.2

• FEATURE: Introducing support in App Control to manage Multiple Domains in Office 365 accounts
• UPDATE: CART Definitions updated to version 624
• UPDATE: Clear PSA cache when Autotask Last Activity Date Filter is changed
• BUGFIX: Ensure passwords are validated entirely upon creation
• BUGFIX: Ensure the Location History Report always opens in a new window
• BUGFIX: Ensure the appearance of the Monthly Report when using the default content
• BUGFIX: Ensure the correct alignment of hyper-links in the Edit Checks dialogs
• BUGFIX: Enforce the correct alignment of north and south panes for OSX devices
• BUGFIX: Ensure Managed Anti-virus policy dialog loads properly
• BUGFIX: Updated Windows Phones registration text message to include the activation code
• BUGFIX: Make sure CC addresses for Server Client Report Settings are saved correctly
• BUGFIX: Ensure the MAV check indicates the correct number of items in quarantine
• BUGFIX: Ensure the appropriate message is displayed when deleting multiple checks
• BUGFIX: Ensure mapped Autotask accounts are always shown in PSA mappings dialog

v5.44.1

• UPDATE: CART Definitions updated to version 622
• BUGFIX: Ensure the Managed Antivirus Check dialog follows the style guidelines
• BUGFIX: Ensure the Event Exclusion Add/Edit critical dialog is correctly aligned in the Critical Events Check
• BUGFIX: Ensure the Product filters Patch Approval dialog is correctly formatted
• BUGFIX: Ensure the physical disk check provides additional information.
• BUGFIX: Ensure the configuration of a custom icon for the System Tray Application works in IE
• BUGFIX: Ensure HTML strings are escaped correctly in PSA names

v5.44

• FEATURE: Introducing support for Windows Phone 8.1 in Mobile Device Management
• FEATURE: Introducing three Mobile Device Management reports: Device Inventory Report, Location History Report, Data Usage Report
• FEATURE: Introducing three Mobile Device Management API calls: list_mobile_devices, list_location_history, list_usage
• FEATURE: Introducing WiFi provisioning for Android in Mobile Device Management
• FEATURE: Introduce passcode provisioning for Android in Mobile Device Management
• UPDATE: Incorporating Mobile Device Management data in existing API calls list_devices_at_client and list_clients
• UPDATE: Extending size of Web Protection's block message from 200 to 2000 characters
• UPDATE: In Mobile Device Management policy dialog, the Basic Device Information setting has moved to appear on the General tab
• UPDATE: CART Definitions updated to version 616
• BUGFIX: Ensure Critical Events Report correctly sends on schedule
• BUGFIX: Solve UI alignment issue with long PAK email addresses
• BUGFIX: Ensure the User Audit Report does not include entries for PAK login generated by API calls
• BUGFIX: Solve issue causing slow load time for software license group catalog

v5.43.1

• BUGFIX: Ensure users can update credit card details for automatic invoice payment when card has expired
• BUGFIX: Ensure Script Check "VMWare ESXi Health - Storage" fails when a storage sensor does not exist
• BUGFIX: Ensure when using ConnectWise MSP integration and Workstation mapping is off, the option to include workstations in asset tracking depends on that setting
• BUGFIX: Ensure generated PAK passwords adhere to password policy
• BUGFIX: Ensure only Superusers can access PSA Configuration settings
• BUGFIX: Ensure dialog window "Edit/Delete Checks like this" can be expanded in certain configurations
• BUGFIX: Ensure that the severity column label in Patch Management Approval Policy dialog is not cut off when applying a filter
• BUGFIX: Ensure password confirmation dialog is properly displayed in Mozilla Firefox when uninstalling ServiceDesk
• BUGFIX: Ensure Warning in Client Monthly Report settings is shown completely in Internet Explorer

v5.43

• FEATURE: Introducing new feature Web Protection (requires Agent v9.6.0 RC or above)
• FEATURE: Introducing new feature Two Factor Authentication
• UPDATE: Enforce HTTPS for standard (non-custom) Dashboard URLs
• UPDATE: Updated the login process to use a web form instead of a browser-generated dialog
• UPDATE: CART Definitions updated to version 605
• BUGFIX: Ensure email and SMS field in list_checks API call give correct value
• BUGFIX: Correct a display issue in the Critical Events check dialog
• BUGFIX: Ensure that the User Audit and Device Inventory Report give the correct device installation date
• BUGFIX: Ensure script check parameters display as editable after being deployed via an installation template
• BUGFIX: Enhancements to the Daily, Weekly, Critical Events Reports scheduler to ensure timely delivery
• BUGFIX: Ensure correct application of time-zone settings when scheduling the Weekly Report

v5.42.6

• UPDATE: Update CART Definitions to version 598
• UPDATE: Include external IP address in list_servers and list_workstations API calls
• BUGFIX: Remove superfluous tooltip in Feature Inventory Report
• BUGFIX: Ensure correct dialog is loaded when adding a script check from Remote Background Management in German
• BUGFIX: Ensure Managed Antivirus is only reported once in Antivirus Protection Report
• BUGFIX: Ensure correct translation of mobile phone operator is used in Mobile Device Management summary tab

v5.42.5

• UPDATE: CART Definitions updated to version 597
• UPDATE: 250 new SNMP Checks for vendors including Dell, Intel, Fujitsu Siemens, Fortinet

v5.42.4

• BUGFIX: Correct an issue what prevented some monthly report from being generated
• BUGFIX: Ensure device list sort order is applied across multiple pages
• BUGFIX: Ensure reports for Managed Antivirus do not exclude "unknown" threat classifications
• BUGFIX: Ensure correct rendering of HTML entities in PSA dialogs
• BUGFIX: remove superfluous asterisk in Fault History Report dialog
• BUGFIX: Fix issue with South Pane remaining minimised/blank in "Services" tab when switching Clients
• UPDATE: Added auditing for "Services" tab operations (add/edit/delete service)
• BUGFIX: Resolve 'Services' tab issue where 'Create New Account' would fail for some Clients and/or VARs due to conflicting IDs

ServiceDesk

• BUGFIX: Correct ServiceDesk System Tray Application integration URL

v5.42.3

• FEATURE: Delay logins after failed login attempts to prevent brute force attacks
• UPDATE: Send invoices to all billing contacts
• BUGFIX: Ensure Patch Overview Report can be generated CSV format for many devices
• BUGFIX: Prevent timeouts of Fault History Report with "Show all checks" set in the view column
• BUGFIX: If no service pack information (or default of zero is in place) do not show service pack data
• BUGFIX: Ensure correct display of availability in Site Uptime graph in Monthly report on certain date combinations
• BUGFIX: Ensure client monthly report content override settings text is not cut off

ServiceDesk

• FEATURE: Add option to add links to ServiceDesk to the System Trap Application
• BUGFIX: When attempting to configure ServiceDesk integration, clarify message regarding required permissions when the API key has not yet been configured
• BUGFIX: Corrected an issue with the ServiceDesk integration that caused a device to become unmapped when moving it to an unmapped client

v5.42.2

This release addresses some issues for App Control

App Control

• UPDATE: Support for Microsoft Exchange Online in App Control
• UPDATE: Enter and edit monthly cost per user in Dollars, Pounds, or Euros in App Control
• UPDATE: The Usage Costs tab now displays the calculated costs in the selected currency in App Control
• UPDATE: The north pane in App Control can now be refreshed to show the current user count (notifications count does not yet update)
• BUGFIX: Ensure App Control shows two decimal places for costs
• BUGFIX: Ensure the percentages in the table and the chart on the Usage Costs tab match up in App Control
• BUGFIX: Change the suspended and active tags to show the service names for both Office 365 and Google Apps on the Usage Cost tab in App Control
• BUGFIX: Ensure the menu options show correctly in the top right-hand corner on the Mailbox tab in App Control

General

• UPDATE: CART Definitions updated to version 584

v5.42.1

• UPDATE: Increase minimum password length to 8 characters
• UPDATE: Add patch release date data to a patch_list_all API call
• UPDATE: improve performance of Take Control connection report
• UPDATE: For Managed Online Backup, show the self service option alongside the seed loading option
• BUGFIX: Resolve an issue that could allow MSP to view some cached information for other Office 365 accounts in App Control
• BUGFIX: Ensure Asset Tracking loads for standard users
• BUGFIX: Ensure workstation auto-removal works correctly
• BUGFIX: Ensure Managed Online Backup Session Report dates are shown correctly
• BUGFIX: Correct spelling errors in US English
• BUGFIX: Resolve re-direction issue to help pages issue for IE browser
• BUGFIX: Ensure "Integrated PSA" column shows for ConnectWise or Autotask on the Account Inventory Report

v5.42

• FEATURE: Manage licenses, users, groups and mailboxes in Office 365 and Google Apps with App Control
• UPDATE: CART Definitions updated to version 580
• UPDATE: "Don't count maintenance as downtime" option for Site Uptime and Server Uptime charts added to Monthly Report settings
• BUGFIX: Reduce delays generating and sending Client Monthly Reports
• BUGFIX: Reduce delays generating and sending Client Weekly Reports
• BUGFIX: Resolve problems rendering Alert Settings dialog in IE11

Known Issues

• Known Issue: Usage costs for Office 365 are currently calculated based on USD RRP
• Known Issue: Usage costs may not be shown for Office 365 Mid-Size Business plans
• Known Issue: License counts and notifications shown in main window of Services tab are only refreshed nightly

Please note that Dashboard access via Internet Explorer 8 and Internet Explorer 9 is no longer supported.

Supported browsers are Internet Explorer 10, Internet Explorer 11, Firefox 26, Firefox 27, Chrome 32 and Chrome 33.

v5.41.6

• FEATURE: Pending Agent updates can now be listed and cancelled
• UPDATE: Make monthly report data generation more robust
• UPDATE: Updated MOB ToS
• UPDATE: Update Take Control Viewer to TeamViewer 9.0.25942
• UPDATE: Adds the device name to the session window (restart of service or machine required)
• UPDATE: Prevents automatic updates of Take Control viewer
• UPDATE: Prevents prompt that updates for Take Control viewer are available
• UPDATE: In Bandwidth Monitoring Check, ensure display bandwidth speeds conform to SI standards
• UPDATE: Add option to monthly report settings which allows maintenance period not to be deducted from device uptime
• BUGFIX: Ensure State/Province renders correctly under Company Details in all cases
• BUGFIX: Include OS Install Date in list_device_asset_details api call
• BUGFIX: Reduce cases where Take Control installation would remain in pending state
• BUGFIX: improve accountability for TBYB application
• BUGFIX: Ensure that daily reports are not sent immediately after changing options
• BUGFIX: Prevent an issue that could cause part of a report to be sent out in an incorrect language
• BUGFIX: Prevent an issue that could cause the Site Uptime Report show more than 100% uptime
• UPDATE: CART Definitions updated to version 578

v5.41.5

• FEATURE: Allow users to kick-start MAV scans across multiple devices simultaneously. Pause, resume and cancel MAV scans
• FEATURE: Update MAV threat definitions on demand across multiple devices simultaneously
• FEATURE: Select and install missing patches on a device more easily with standard SHIFT+Click and CTRL+Click actions instead of selecting individual tickboxes
• UPDATE: CART Definitions updated to version 575
• BUGFIX: Correct colour coding by percentage in some in site uptime charts in monthly reports
• BUGFIX: Resolve issue with Malwarebytes log file

v5.41.4

• FEATURE: 7 new API calls for reporting applications, focused on historical data:
  • list_performance_history
  • list_outages
  • list_drive_space_history
  • list_exchange_storage_history
  • list_mav_scans
  • list_mav_threats
  • list_mav_quarantine
  • list_mob_sessions
• FEATURE: 3 new API calls for Managed Anti-Virus, focused on historical threat definitions data:
  • list_supported_av_products
  • list_av_definitions
  • get_av_definition_release_date
• UPDATE: CART Definitions updated to version 564
• UPDATE: Extend auditing for PSA configuration changes, including enabling/disabling of Asset Tracking and changes to PSA Entity Mappings
• UPDATE: Provide option to add ConnectWise Ticket Notes to Resolution field
• UPDATE: The headers X-SYSTEMMONITOR-DEVICEID and X-SYSTEMMONITOR-SITEID are now included in Data Overdue email alerts
• UPDATE: A graphical improvement for the results-to-be-confirmed icon for the weekly Backup check report
• UPDATE: Ensure the standard (non-failure) email template is used for weekly reports that include the Backup check
• BUGFIX: Ensure Service Pack is correctly populated in Autotask
• BUGFIX: Include #HARDDRIVE_3_DESCRIPTION# tag when setting up Asset Tracking with Autotask
• BUGFIX: Ensure psaticketstatus and psaticketstatusid fields are correctly populated in list_device_monitoring_details API call
• BUGFIX: Resolved German text formatting issue on PSA Setup wizard and configure dialog
• BUGFIX: Resolved issue with intermittent error in generating and downloading the site installation package
• BUGFIX: Resolved issue with client reports occasionally not generating
• BUGFIX: Ensure that Managed Antivirus Protection Report shows all monitored Antivirus products on a device
• BUGFIX: Ensure API Token works correctly for new trial accounts

v5.41.3

• UPDATE: View Asset Tracking hardware and software tabs directly from the Monitoring and Management area of the Dashboard
• UPDATE: Optional columns to show feature status for MAV, System Tray Application and Remote Background Management
• UPDATE: Ignore TeamViewer updates in Patch Management for devices that have Take Control installed
• UPDATE: Ensure links added via Configure External Links are validated as URLs
• BUGFIX: Remove incorrect validation on the password field when using the remote wipe feature for mobile devices
• BUGFIX: Validate the password field for new users to ensure it cannot be saved without value
• BUGFIX: Ensure Windows Service names for deleted service checks appear in the Service list when adding a new Windows Service Check
• BUGFIX: Resolve an intermittent bad parameter display issue for Windows Service Checks
• BUGFIX: Ensure the green tick icon appears in the correct position when viewing the API page in the General Settings dialogue (IE browser only)
• BUGFIX: Ensure the device counts when opening the Wallchart for the first time are correctly populated
• BUGFIX: Correct a text alignment issue for a German translation text
• BUGFIX: Correct a text alignment issue for a French translation text
• BUGFIX: Ensure the French translation for "device holder" fits within the MDM dialogue
• BUGFIX: Ensure Managed Online Backup T&C's correctly shown for new accounts in Australia and New Zealand
• BUGFIX: Ensure users can click "OK" on the PSA Integration dialogue when in Asset Tracking
• BUGFIX: Ensure that the Remote Service Control tab in Remote Background always selects the first service from the list when opened the first time
• BUGFIX: Ensure Client Monthly Report shows the site uptime charts
• BUGFIX: Ensure accounts with ServiceDesk integration can delete clients from the Dashboard

v5.41.2

• UPDATE: Allow tokens representing device holder information to be used for User and E-mail Address fields within the MDM ActiveSync Profiles

v5.41.1

• FEATURE: MAX ServiceDesk Integration
• UPDATE: Setup an instance of MAX ServiceDesk from Dashboard
• UPDATE: Automatically create staff agents in MAX ServiceDesk for Dashboard users
• UPDATE: Automatically create organisations in MAX ServiceDesk for Dashboard clients
• UPDATE: Automatically create assets in MAX ServiceDesk for servers and workstations
• UPDATE: Automatically create users in MAX ServiceDesk for client view-only Dashboard users
• UPDATE: Create tickets in MAX ServiceDesk when checks fail (automatically or manually)
• UPDATE: Configure priority, queue and due-date offset for tickets created in MAX ServiceDesk
• UPDATE: Close tickets in MAX ServiceDesk when checks pass (automatically or manually) or are cleared
• UPDATE: Record notes and time against open tickets in MAX ServiceDesk from Dashboard

v5.41

• BUGFIX: Ensure Windows Firewall script check can always be added via Installation Template
• BUGFIX: Ensure More Information dialog for Critical Events Check lists all events found
• BUGFIX: Ensure More Information dialog for Cleanup Automated Task correctly lists all event logs cleared
• BUGFIX: Correctly exclude default Exchange MTA installation directory from MAV Protection Policy for SBS 2008
• BUGFIX: Ensure System tray app settings can be loaded when company name contains double quotes

v5.40.1

• UPDATE: Provide option in Managed Antivirus Protection Policies to disable automatic definition updates

v5.40

Remote Background Management

• FEATURE: Remote Services Control, offering the ability to start, stop, pause and resume Windows services (requires agent v9.3.0 RC or above)
• UPDATE: Show the dependencies, dependants and the executable path of a service
• UPDATE: Change the start-up type of a service
• FEATURE: Add or edit a Windows Service Check directly from the Remote Service Control window
• FEATURE: Add or edit a Process Script Check directly from the Remote Process Control window
• UPDATE: Show live graphs of CPU and Memory Usage on Remote Process Control info window
• UPDATE: Automatically refresh details on the Remote Process Control info window

Miscellaneous Updates and Bug Fixes

• UPDATE: Show the LAN IP address on the Summary tab of a device
• UPDATE: Add support for Remote Desktop Gateway (Windows Server 2008 R2 and 2012) for alternative remote access configuration
• BUGFIX: Ensure Agent does not show bad parameters on Windows Service Check
• BUGFIX: Show correct status icon in Client Reports when Backup Check is not configured to run
• BUGFIX: Ensure site uptime reports always appear in Monthly Reports when configured
• BUGFIX: Ensure Standard users can export Asset Tracking XML Data Dump without hang
• BUGFIX: Ensure the Dell System Info link in Asset Tracking links to the correct dell.com warranty page
• BUGFIX: Add Exchange 2010 folder exceptions to the Managed Antivirus Protection Policy for SBS 2011
• BUGFIX: Allow whitespaces in data store names in VMware ESXi Storage script check
• BUGFIX: Change units from MB to GB for Disk Allocated information in the ESXi Virtual Machine Inventory script check
• BUGFIX: The Due Date in PSA Configuration now accepts '0' as a value

v5.39.1

• BUGFIX: Ensure SMS message is sent when first adding a mobile device
• BUGFIX: Ensure mobile device storage chart dialog always opens correctly
• BUGFIX: Allow Administrator logins to add new mobile devices
• BUGFIX: Remove spurious entries of plugins being removed from Backup Tab

v5.39

Mobile Device Management Beta2

• FEATURE: Mobile Device Management for devices running iOS 5+
• FEATURE: View basic iOS mobile device information including manufacturer, model and hardware details
• FEATURE: Remotely wipe iOS devices
• FEATURE: Remotely lock iOS devices
• FEATURE: Clear Passcode on iOS devices
• FEATURE: Provision iOS devices with Wi-Fi access
• FEATURE: Provision iOS devices with IMAP and POP email accounts
• FEATURE: Provision iOS devices with ActiveSync accounts
• FEATURE: Enforce Passcode Policies on iOS devices
• FEATURE: Configure VPN connections on iOS devices
• FEATURE: Apply restrictions on iOS devices
• FEATURE: View user installed apps on iOS devices
• FEATURE: Easily add multiple mobile devices to Dashboard via CSV upload
• UPDATE: Reduced battery consumption of MobileGuardian Android app
• UPDATE: Remove ongoing notification icon from Android devices
• UPDATE: Improve location efficiency by using Google Play Services when available
• UPDATE: Show graphical breakdown of used and available storage on Android devices
• UPDATE: Show custom branding during device activation
• UPDATE: Use custom URL Shortener (nrol.us) for provisioning mobile devices to avoid rate limiting from third-party vendors
• BUGFIX: Ensure Mobile Device location time is the time of the reading and not when the data was received
• BUGFIX: Ensure Mobile Device enabled features are lined up correctly in non-english Dashboards
• BUGFIX: Do not show pointer cursor when hovering over Mobile Device Summary Tab

Managed Online Backup

• UPDATE: Update Remote Backup Manager installers to latest version of IASO Backup Technology 2013 (for future compatibility with Agent v9.3.0 RC)

Miscellaneous Updates and Bug Fixes

• UPDATE: Add link to show all devices when no results are found within current device list filter
• UPDATE: Add button to clear current device list filter
• UPDATE: Add link to setup automatic credit card payments in View Invoices dialog
• BUGFIX: Increase width of device list filter to show full text in French language
• BUGFIX: Ensure lengthy named script checks do not disturb Add Check dialog layout
• BUGFIX: Ensure icons in WallChart column headings are always visible
• BUGFIX: Ensure Managed Antivirus settings are always available for installation
• BUGFIX: Disable Delete button once clicked on Installation Templates dialog

v5.38

Remote Background Management

• FEATURE: Remote Process Control (requires Agent v9.2.1 RC or above)
• UPDATE: Add Remote Background button to device toolbar in North pane
• BUGFIX: Reduce browser memory usage during long running Remote Command Line sessions
• BUGFIX: Improve responsiveness of Remove Command Line restart during execution of long running commands
• BUGFIX: General reliability and performance improvements to Remote Background Management infrastructure
• BUGFIX: Display error message when unable to initialize Remote Background session over plain HTTP

Miscellaneous Updates and Bug Fixes

• UPDATE: Alert suppression (consecutive failures) for Script checks
• UPDATE: Alert suppression (consecutive failures) for SNMP checks
• UPDATE: Update Managed Antivirus definitions from Dashboard (requires Agent v9.2.1 RC or above)
• BUGFIX: Correctly display Windows Defender definition history in Antivirus Update check More Information dialog
• BUGFIX: Ensure Agent Auto-update Settings dialog can be opened with large numbers of devices
• BUGFIX: Increase width of device drop-down so that device totals are displayed in German
• BUGFIX: Remove blank column from Managed Online Backup Selection Report

v5.37.3

• UPDATE: Add support for Veeam Backup & Recovery to Backup Check, requires Agent 9.2.0 RC
• UPDATE: Add support for Windows Defender to Antivirus Update Check, requires Agent 9.2.0 RC
• BUGFIX: Resolved an issue where MAV failed to install when enabled only at the account level
• BUGFIX: Ensure Agents cannot be set to autoupdate to a version that is not supported on the device OS
• BUGFIX: Resolved an issue where OS X agents that had been set to autoupdate before a previous bugfix were still set to pending

v5.37.2

• BUGFIX: Restore Back button in Asset Tracking Software List
• BUGFIX: Correctly filter Software by selected Client/Site
• BUGFIX: Ensure only overdue workstations are highlighted in the Dashboard
• BUGFIX: Ensure device counts in filters are correct at all times
• BUGFIX: Ensure Edit Mobile Device dialog opens when extended characters are used in device data
• BUGFIX: Ensure MDM Provisioning email is using the correct character encoding set
• BUGFIX: Reduce width of Pay Invoice column in View Invoices dialog
• BUGFIX: Prevent device counts changing height when data is refreshing

v5.37.1

• BUGFIX: Update problem device counts in background
• BUGFIX: Prevent user's session from expiring which causes 'Error loading data' messages
• BUGFIX: Show selected device list filter after switching quickly between device tabs and refreshing the browser
• BUGFIX: Ensure Business Tips link is available from the Help menu when expected

v5.37

Mobile Device Management Beta1

• FEATURE: Mobile Device Management for devices running Android 2.2+
• FEATURE: View basic device information including manufacturer, model and hardware details
• FEATURE: Remotely wipe device
• FEATURE: Remotely lock device
• FEATURE: Set device passcode
• FEATURE: Clear device passcode
• FEATURE: View mobile data usage
• FEATURE: View call history
• FEATURE: View message history
• FEATURE: View installed apps
• FEATURE: Locate device

Dashboard UI Improvements

• UPDATE: Combine Servers, Workstations and Mobile devices in tabs within "Monitoring and Management" section in the main window
• UPDATE: Choose which problem devices cause clients and sites to be highlighted red and shown at the top of the tree
• UPDATE: Filter devices at a client or site by problem type
• UPDATE: Remember last used problem filter within tab
• UPDATE: Display 50 devices per page in device lists
• UPDATE: Minimize and maximize bottom pane in main window
• UPDATE: Move infrequently used controls (e.g. "Show Alert Options") to "View" Menu

v5.36.1

• BUGFIX: Ensure that Agent and device feature installers can always be downloaded by Site Concentrator.

v5.36

• FEATURE: Remote Background Management with Remote Command Line functionality (requires Agent v9.1.0 RC or above)
• FEATURE: Provide links to eventid.net, Microsoft TechNet and common search engines in More Information dialogs of Event Log Check and Critical Events Check as well as Critical Events Report
• UPDATE: CART Definitions updated to version 517
• UPDATE: Show pop-up box when double clicking items in Managed Antivirus Quarantine so that path and file name can be copied to clipboard
• BUGFIX: Ensure "GFI Business Agent" and "Sunbelt Enterprise Agent" definition versions are correctly displayed in Antivirus Protection Report
• BUGFIX: When adding a Backup Check to a device only list Backup products that are supported by the version of the Agent installed on that device
• BUGFIX: Ensure any command line arguments are copied when adding Script Checks from an Installation Template

v5.35.1

• UPDATE: Improve usability for the File Size Check dialog - UI elements now make the interaction more clear
• BUGFIX: Improve Asset XML Dump generation for large customers
• BUGFIX: Ensure user is informed payment details will be erased before erasing them
• BUGFIX: Ensure Wall Chart settings are always saved
• BUGFIX: Ensure "Business Tips" are available in non-English languages
• BUGFIX: Add tooltips in the device list, the Patch Management Approval Policy dialog and the Patch tab to explain the meaning of status icons
• BUGFIX: Ensure all Monthly Report Content changes are recorded in the User Audit Report
• BUGFIX: Ensure Windows Update script returns output when errors occur on Windows Server 2008

Antivirus products

Support for monitoring the following Antivirus products has been added. All of the below require Agent 9.0.1 RC or later.

• UPDATE: Add support for "Bitdefender Client Security" to Antivirus update check
• UPDATE: Add support for "Bitdefender Cloud Security" to Antivirus update check
• UPDATE: Add support for "Bitdefender GravityZone Security for Endpoints" to Antivirus update check
• UPDATE: Add support for "Panda Cloud Office Protection 6" to Antivirus update check
• UPDATE: Add support for "Symantec Endpoint Protection Cloud" to Antivirus update check
• UPDATE: Add support for "Trend Worry-Free Business Security Services" to Antivirus update check

Backup products

Support for monitoring the following Backup products has been added. All of the below require Agent 9.0.1 RC or later.

• UPDATE: Add support for "Altaro Hyper-V Backup" to Backup check
• UPDATE: Add support for "ArcServe D2D" to Backup check
• UPDATE: Add support for "Intronis Backup + Recovery" to Backup check
• UPDATE: Add support for "Retrospect backup" to Backup check

v5.35

• FEATURE: Execute actions (Reboot Now, Re-run DSC, Re-run Vulnerability Check and Install Patches Now) immediately (requires Agent v9.0.0 RC or above)
• BUGFIX: Ensure changes to Client Monthly Report content, which overrides default content, are recorded in User Audit Report
• BUGFIX: Improve parallel performance of processing Patch Management Vulnerability Scan uploads
• BUGFIX: Restore missing system-tray icon in Device Inventory Report

v5.34.6

• UPDATE: Update Take Control Viewer to TeamViewer 8.0.19617
• BUGFIX: Resolve problems initiating Take Control sessions from Windows 8

To take advantage of this new version, download and install the Take Control Viewer from the menu Remote Access / Download Take Control Viewer.

v5.34.5

• BUGFIX: Correct an issue that caused the Managed Antivirus installation on a number of devices using Agent 8.18 RC to remain in pending state

v5.34.4

• BUGFIX: Correct an issue that caused several "A" characters to be shown in the critical events report

v5.34.3

• FEATURE: Add OS Install Date to Asset Tracking and its reports (requires Agent v8.18.3 RC)
• UPDATE: "Business Tips", previously known as "Resource Centre", now available to trial accounts after activation of three agents
• BUGFIX: Allow user to add strings to predefined SNMP check expected values
• BUGFIX: Disallow whitespace as input in TCP and web page checks
• BUGFIX: Ensure automatic invoice payment can be disabled in Dashboard when payment instrument has already expired
• BUGFIX: Ensure PSA Autotask ticket URLs open in the correct instance
• BUGFIX: Ensure Active Directory Report field settings are not reset to defaults
• BUGFIX: Correct UI overlap in Site Installation Package generation dialog in Portuguese/Spanish
• BUGFIX: Ensure Critical Event Log Check exclusions can be applied
• BUGFIX: Only append ellipses (…) to critical event texts when it was actually cut off
• BUGFIX: Improve field validation in Edit E-mail template dialog

v5.34.2

• BUGFIX: Physical network interface speed may not be detected in Linux virtual machines. Add an option to specify the interface speed in the edit check dialog of the performance monitoring check - network usage
• BUGFIX: In the Edit multiple checks dialog, separate Windows and Linux network interfaces

v5.34.1

• UPDATE: CART Definitions updated to version 500. Please see the help system for more information
• BUGFIX: Prevent multiple checks from being added to an installation template if OK button is clicked more than once
• BUGFIX: Improve stability of price breakdown report for large numbers of servers and workstations
• BUGFIX: Ensure submit button is always visible in automatic invoice payment dialog
• BUGFIX: When deleting critical events exclusions for a server or workstation, ensure dropdown is always visible
• BUGFIX: Make German translation of "outage" and "uptime report" in monthly reports more clear
• BUGFIX: Ensure help text is not cut off in French when editing Event Log checks
• BUGFIX: Ensure the Alert Route Settings dialog can be loaded in case some alert routes are not defined
• BUGFIX: Sort customers by name in Alert Settings Dialog
• BUGFIX: Ensure default alert settings are retained in Alert Settings Dialog when selecting Default settings from dropdown
• BUGFIX: Wallchart opened from embedded Dashboard will now automatically open in embedded view
• BUGFIX: In Multiple Actions Dialog for Patch Management, change text displayed for Non-Windows devices to "Operating system is not supported."
• BUGFIX: Ensure Store Control (Exchange 2007 or Later) automated task script can handle store names containing numbers

v5.34

VMware ESXi Health Check Scripts

• FEATURE: VMware ESXi Health Check script for storage sub-system (RAID controller, physical disks etc)
• FEATURE: VMware ESXi script to monitor datastore free space (requires PowerCLI)
• UPDATE: Require password field when adding ESXi Script Checks

Workstation Management

• FEATURE: Option to delete old workstation when registering a new workstation with the same name at the same site (e.g. when re-imaging workstations)
• FEATURE: Option to delete inactive workstations that have not uploaded data within a configurable number of days (Settings Menu, General Settings)

Patch Management

• BUGFIX: In Patches tab, display patch install date in local time on device rather than UTC time
• BUGFIX: Ensure that patches do not show as Failed to install when the Patch actually requires a reboot
• BUGFIX: Correctly display month names in non-English languages in the Patch Overview Report
• BUGFIX: Display correct icon when choosing to group Patch Overview Report by device type

Managed Antivirus

• UPDATE: Option to force installation of Managed Antivirus when traces of another Antivirus product are detected (requires Agent v8.18.0)
• UPDATE: Re-run detection and removal of existing Antivirus software (requires Agent v8.18.0)
• UPDATE: CART Definitions updated to version 491. Please see the help system for more information
• BUGFIX: Show correct icon for device type in Threat Report
• KNOWN ISSUE: Cancelled Managed Antivirus scans (Agent v8.18.0 only) will show as Completed in Dashboard. A fix is currently in progress...

Managed Online Backup

• UPDATE: Allow selection of multiple devices (Ctrl-click, shift-click) to run backup now
• BUGFIX: Allow Administrator logins to open Backup Manager

Miscellaneous Updates and Bugfixes

• UPDATE: API call for Managed Online Backup Selection Size
• UPDATE: Alert Settings dialog has option to include unique identifiers in email headers (e.g. for use with API). If enabled, the unique identifier of the check (X-SYSTEMMONITOR-CHECKIDS), device (X-SYSTEMMONITOR-DEVICEID) and site (X-SYSTEMMONITOR-SITEID) are sent in the header of alert and recovery emails.
• UPDATE: Reflect any credit notes in outstanding balance in View Invoices dialog
• BUGFIX: Change description of basic Agent charge in Price Breakdown Report from Dashboard to Base Agent
• BUGFIX: Provide option to reset Dashboard divider layout and save or for the current session only (View, Layout, Reset for Session or Reset and save)
• BUGFIX: Add right-click capability to Site Automated Tasks grid
• BUGFIX: Do not send Workstation Service Restart Alerts when email alerts are disabled
• BUGFIX: Ensure that Outages tab correctly reflects the current status of Checks on the device
• BUGFIX: Ensure that workstations reported as Laptops in Asset Tracking are also reported as Laptops in Device grid
• BUGFIX: Ensure errors that occur when running the WSUS check are displayed in the Dashboard
• BUGFIX: Record any changes made in the PSA configure dialog in the User Audit Report
• BUGFIX: Perform non-case sensitive sort when sorting column headers in reports
• BUGFIX: Correctly indicate when a Site has failing devices in the Client View Only Dashboard
• BUGFIX: Remove additional scroll bars in Chrome on Edit Backup Check Dialog
• BUGFIX: Correctly show description column in the Wallchart
• BUGFIX: Correct casing of "VMware"
• KNOWN ISSUE: Intermittent problems establishing Take Control connection from Windows 8 PC. Please see Forum for a workaround.

Translation Fixes

• BUGFIX: Increase width of drop-downs in when generating User Audit report in Portuguese
• BUGFIX: Include Spanish Translations on Managed Antivirus Scan More Information dialog
• BUGFIX: Correctly align labels and text boxes within External Links dialog in Spanish
• BUGFIX: Correctly align labels and text boxes within the PSA Set Up dialog in German
• BUGFIX: Translate file size units within Managed Online Backup Tab and Reports
• BUGFIX: Translate Session Type values on the Managed Online Backup Tab
• BUGFIX: Various layout fixes for Managed Antivirus Dialogs in non-English Languages

v5.33

Remote Access

• UPDATE: Provide support for TeamViewer v8.0.17396
• BUGFIX: Do not show Remote Access Tab if user does not have permission to change settings

Managed Online Backup

• UPDATE: Add report date range to Managed Online Backup Selection Report
• UPDATE: Add report date range to Managed Online Backup Session History Report
• UPDATE: Disable System State backups by default in Managed Online Backup settings
• BUGFIX: Ensure all chargeable sessions are listed in the Backup Tab
• BUGFIX: Ensure Clients expiring Try Before Buy are charged the correct month's usage of Managed Online Backup

System Tray Application

• BUGFIX: Relax validation of URLs to allow more characters to be used for substitution

Active Directory Users Report

• BUGFIX: Prevent timeout when generating Active Directory Users Report for large datasets
• BIGFIX: Do not show Active Directory Users Report menu option for Standard Users

Scripts

• BUGFIX: Display correct message when no queue are found by the Exchange 2007 Mail Queue Size Script Check running on Windows Server 2003
• BUGFIX: Ensure the list of available Scripts are ordered case insensitive

Checks

• BUGFIX: Show correct message when Log doesn't contain specified Event ID (Requires Agent v8.17.2)
• BUGFIX: Ensure complete reversion of all Check configurations when cancelling Pending Actions
• BUGFIX: Ensure cancelling Pending Actions reverts Check configuration to the current live state of the Agent when making multiple edits within a single Agent 24x7 cycle
• BUGFIX: Ensure all Pending Actions are cleared when Agent checks in
• BUGFIX: Resolve display issue when double clicking options in the More Information dialog for Performance Monitoring Checks

Outages

• BUGFIX: Prevent occasional 'Access Denied' errors when opening the Outage Information dialogs

Asset Tracking

• BUGFIX: Make it clear that the "Allow Asset Tracking on Virtual Machines" option only applies to Windows Operating Systems

Installation Templates

• BUGFIX: Ensure Script Check and Automated Task configuration is applied when creating Installation Templates from a device

Language

• BUGFIX: Correct grammatical mistake in error messages when attempting to add a note to a Check
• BUGFIX: Ensure that special characters in Site and Client names do not prevent Agent registration
• BUGFIX: Correct display issues caused by translations in Manage User Scripts, Alert Settings and Managed Antivirus Protection Policies dialogs
• BUGFIX: Ensure all supported special characters are rendered correctly in General Settings dialog
• BUGFIX: Ensure all supported special characters are rendered correctly in Asset Tracking User field
• BUGFIX: Ensure all supported special characters are rendered correctly in Asset Tracking custom fields
• BUGFIX: Ensure all supported special characters are rendered correctly in Account Name

Public API

• BUGFIX: list_devices_at_client service no longer includes inactive checks in failed count
• BUGFIX: Ensure list_failing_checks service returns results when User Script Checks are failing

v5.32.2

• UPDATE: Report when Exchange is not installed on device when running Exchange related scripts
• UPDATE: Treat "Unknown" Health State of VMware ESXi Health Scripts as "OK"
• BUGFIX: Ensure incomplete CIM information from hardware vendors do not prevent the successful execution and reporting of VMware ESXi Health scripts
• BUGFIX: Correctly parse and render output from VMware ESXi Health scripts
• BUGFIX: Support dynamic queues in Exchange Queue scripts
• BUGFIX: Ensure PowerShell Scripts are backwards compatible with PowerShell v1.0
• BUGFIX: Preserve the integrity of the Dashboard layout by preventing the rendering of HTML elements in user defined script output
• BUGFIX: Correctly report statuses of Running Process Check
• BUGFIX: Ensure script output is formatted correctly
• BUGFIX: Ensure script errors are formatted correctly

Please note, there is a known issue with running PowerShell scripts on PowerShell v1.0 caused by attempting to set the ExecutionPolicy for duration of the script execution. This will be fixed in a future update to the Advanced Monitoring Agent.

v5.32.1

• UPDATE: Login form on www.maxfocus.com will automatically try secondary Dashboard servers (in event of an outage to primary Dashboard servers)
• BUGFIX: Indicate OS X customisation in Agent menu
• BUGFIX: Improve Dashboard compatibility with IE9 and IE10
• BUGFIX: Ensure description of charges has correct date for PayPal payments
• BUGFIX: Resolve intermittent problems sending SMS messages to certain carriers in New Zealand
• BUGFIX: Ensure link to Competitive Antivirus Agents detected and removed by CART is always visible in Managed Antivirus settings
• BUGFIX: Display clients in alphabetical order in client dropdown for generating Session or Selection reports for Managed Online Backup
• BUGFIX: Only display those clients with devices that have used Managed Online Backup in client dropdown for generating Session or Selection reports for Managed Online Backup

v5.32

OS X Monitoring Agent

• UPDATE: Include OS X Workstations in Client Daily and Weekly Reports
• UPDATE: Include OS X Workstations in Asset Tracking Inventory Report
• UPDATE: Include OS X Workstations in Device Inventory Report
• UPDATE: Include OS X Workstations in Notes Report

PSA Integration

• UPDATE: Add device name to PSA ticket created when a device is deleted from the Dashboard
• UPDATE: Option to suppress PSA ticket creation when a device is deleted from the Dashboard
• UPDATE: Option to populate Serial Number in Autotask when transferring Asset Inventory

Usability

• FEATURE: Access context menu via right-click on Device and Device-based grids (Checks, Patches etc)
• UPDATE: Save visible columns on Device grid and restore on Dashboard login
• UPDATE: Save column widths on Device grid, Checks grid and WallChart and restore on Dashboard login
• UPDATE: Save position of horizontal and vertical Dashboard dividers and restore on Dashboard login

Managed Antivirus

• UPDATE: CART Definitions updated to version 456. Please see the help system for more information
• UPDATE: Provide link in Managed Antivirus settings dialog to products that can be detected and removed
• BUGFIX: Correctly detect and remove McAfee VirusScan Enterprise 8.8.0

Asset Tracking

• UPDATE: Include Linux Servers under "Servers" category in Asset Tracking filter
• UPDATE: Include OS X Workstations under "Workstations" category in Asset Tracking filter
• UPDATE: Add filterable OS column (OS X, Windows, Linux) to Assets grid

Miscellaneous Updates and Bugfixes

• FEATURE: Add Brazilian Portuguese language support
• UPDATE: Allow Scripts added through Manage User Scripts dialog to be used on multiple platforms
• BUGFIX: Ensure Automated Tasks display correctly when switching a Workstation from Site Managed to Device Managed
• BUGFIX: Ensure that TCP check results are printed with host name and port number in sequence in grid
• BUGFIX: Correctly display Reboot Pending and Reboot Required totals in Protection Report summary
• BUGFIX: Ensure help links in Check dialogs display correctly in all languages

v5.31.4

• UPDATE: Update Take Control Viewer to TeamViewer 8 (build 8.0.16642)
• UPDATE: Increase maximum number of System Tray application menu options to 30 (requires Agent v8.17.0 RC or above)

v5.31.3

Managed Online Backup

• UPDATE: Seed Loading is now accepted from devices with 100GB data and above to backup
• BUGFIX: Ensure client list in Managed Online Backup Selection Report is ordered alphabetically
• BUGFIX: Ensure that More Info Dialog of Backup Check for Managed Online Backup shows session times in the agent time zone to match Backup tab
• BUGFIX: When changing to another device while the backup tab is shown, mark first (latest) backup session as selected
• BUGFIX: Ensure outages are created when backup checks go from soft fail to hard fail
• BUGFIX: Ensure help link in Managed Online Backup Selected Size check is does not overflow group border in Internet Explorer

Managed Antivirus

• BUGFIX: In "Add Exception" dialog of Managed Antivirus, handle backslashes in paths correctly
• BUGFIX: Add report title to Managed Antivirus Quarantine Report window
• BUGFIX: In Settings / Managed Antivirus / Protection Policy / Edit / General, ensure box for "No communication from Managed Antivirus Agent" is fully visible in Spanish
• BUGFIX: When deactivating Managed Antivirus for a device, only show warning about loosing items in quarantine if there are any items in the quarantine

Patch Management

• BUGFIX: Add Vulnerability Check to Device inventory report
• BUGFIX: In Patch Overview Report dialog, require at least one option to be selected and issue a warning otherwise

Linux Monitoring Agent

• BUGFIX: Ensure Process check for Linux Agent is only be available as a 24x7 check
• BUGFIX: Ensure problem summary counts for Linux Agent are correct

Automated Tasks

• BUGFIX: For event driven Automated Tasks triggered by a failing SNMP check, ensure entered OID is saved and applied correctly
• BUGFIX: For event driven Automated Tasks triggered by a failing Web page check, ensure entered check parameters are saved and applied correctly
• BUGFIX: Add scrollbar to south panel when viewing Site Managed Automated Tasks
• BUGFIX: Extend maximum parameter length in Script Checks and Automated Tasks to prevent truncation

Miscellaneous Updates and Bugfixes

• FEATURE: CSV output format for invoices and usage reports (from 28th February 2013 onwards) in Dashboard
• UPDATE: Require password confirmation for deleting Dashboard users
• UPDATE: Require password confirmation for cancelling pending actions
• UPDATE: Add pending install actions for Patch Management and System Tray App to pending actions dialog
• BUGFIX: Ensure removed devices are billed for correctly if removal is recorded twice
• BUGFIX: Do not allow saving of empty User Defined Asset Tracking Fields in PSA configuration
• BUGFIX: Correct character encoding in (Re)send Client Report dialogs
• BUGFIX: Ensure only compatible checks are available in Checks menu immediately after Check deletion
• BUGFIX: Prevent rendering error when double-clicking "Add to exclusion list" buttons within Critical Event Checks' More information dialogs
• BUGFIX: Display number of events found correctly in Critical Event Checks' More information dialogs
• BUGFIX: Improve responsiveness of opening dialogs and prevent double-loading glitches
• BUGFIX: Enable basic menu items when selecting the device menu of a device running an old Agent version
• BUGFIX: Ensure that TCP check results are printed with hostname and portnumber in sequence in grid
• BUGFIX: Ensure that the text "Click here for help setting up the..." is localised correctly
• BUGFIX: Ensure Client Monthly Report PDFs can be generated if patch names contain apostrophes
• BUGFIX: Ensure Notes Report options are completely visible in French
• BUGFIX: French language Translation issue on "Loading"
• BUGFIX: Remove scrollbar in General Settings / Security dialog
• BUGFIX: Report dates and times in log file check formatted to local conventions
• BUGFIX: After switching between Server, Workstation and Asset tracking views, ensure Dashboard navigation tree and grid view is always refreshed correctly
• BUGFIX: Ensure Take Control button is hidden in view-only Dashboard access
• BUGFIX: Ensure Workstations running a Server agent generate installation templates for servers
• BUGFIX: When moving devices between sites, ensure warning dialogs are shown in Internet Explorer 8
• BUGFIX: Show Dashboard and five minute monitoring charges in Price Breakdown report
• BUGFIX: Allowing Dashboard to correctly save working Office Days in Italian
• BUGFIX: Remove broken vendor links in Patch Management tab when no URL is supplied
• BUGFIX: Prevent read-only Monitoring Installation Templates from being editable
• BUGFIX: Correct alignment and formatting of Agent auto-update settings dialog in Internet Explorer
• BUGFIX: Ensure multiple clicks on device does not affect further Dashboard interactions

v5.31.2

• UPDATE: Allow menu options to be re-ordered in the System Tray application settings dialog
• UPDATE: New "Text" menu option for System Tray application (Requires Agent v8.16.2 RC or above)
• UPDATE: New "Local File" menu option for System Tray application (Requires Agent v8.16.2 RC or above)
• UPDATE: Additional pre-set icon choices for System Tray application (Requires Agent v8.16.2 RC or above)
• BUGFIX: Ensure that newly registered and updated devices receive System Tray application custom icon
• BUGFIX: Reinstate alert sound for new devices appearing in the Wall Chart

v5.31.1

• BUGFIX: Correctly report Norman Antivirus definitions

v5.31

System Tray Application

• FEATURE: Self-service System Tray application for end users (requires Agent v8.16.1 RC or above)

OS X Monitoring Agent

• FEATURE: Support for OS X Monitoring Agent

Linux Monitoring Agent

• UPDATE: Support alert suppression (consecutive failures) in Bandwidth and Performance Monitoring Checks
• UPDATE: Include Linux Servers in Bandwidth and Performance Monitoring History Report
• UPDATE: Include Linux Servers in Client Daily, Weekly and Monthly Reports
• UPDATE: Include Linux Servers in Asset Tracking Inventory Report
• UPDATE: Include Linux Servers in Device Inventory Report
• UPDATE: Include Linux Servers in Fault History Report
• UPDATE: Include Linux Servers in Notes Report

VMware ESXi Scripts

• FEATURE: Script check to return inventory of Virtual Machines and resources used (optionally alerting if any VMs are not PoweredOn)
• FEATURE: Script check to return resource utilisation of a Virtual Machine (optionally alerting if VM is not PoweredOn)
• FEATURE: Automated Task to control Virtual Machine PoweredOn state and guest OS shutdown state

Please note that we recommend these scripts are only used in conjunction with Agent v8.16.1 RC or above.
In addition, they require Microsoft .Net 3.5 or higher and PowerCLI to be installed on the device from which the scripts will be executed.

Managed Antivirus

• FEATURE: Automatically remove competitive Antivirus products when deploying Managed Antivirus (requires Agent v8.16.1 RC or above)
• UPDATE: Automatically reboot device when deploying Managed Antivirus (requires Agent v8.16.1 RC or above)
• UPDATE: Do not use Site Concentrator with Managed Antivirus on Laptops to ensure they can update definitions when out of office

Miscellaneous Updates and Bugfixes

• UPDATE: Include pending Managed Antivirus and Managed Online Backup installations in Pending Actions dialog
• BUGFIX: Resolve "Script not found" error in reboot script
• BUGFIX: Allow Minimum and Maximum Instances to be edited correctly in Process Check dialog
• BUGFIX: Remove trailing white space from Critical Events Exclusions list to ensure that all exclusions are applied as intended
• BUGFIX: Do not include Linux Servers in device filter for Critical Event Exclusions
• BUGFIX: Display correct labels in Extra Information column for Linux Daemon Check
• BUGFIX: Display failure reason in Extra Information column for Linux File System Change Check
• BUGFIX: Display appropriate error message in Extra Information column for Linux File System Change Check when invalid path is entered
• BUGFIX: Display link to Manage User Scripts dialog when adding a Script Check to Linux server and no user defined Linux scripts exist
• BUGFIX: Ensure that Managed Antivirus and Managed Online Backup checks manually added after feature is enabled are not charged for
• BUGFIX: Do not allow checks that are automatically added as part of Managed Antivirus and Managed Online Backup feature to be removed
• BUGFIX: Use local time of device when displaying Jobs Run in More Information dialog for Backup Check
• BUGFIX: Disable "Restore From This Session" when a restore session is selected in Backup tab
• BUGFIX: Validate Alternative Email on Client Report Settings dialog
• BUGFIX: Validate Alert Threshold on Bandwidth Monitoring Check dialog
• BUGFIX: Use correct context sensitive help links in Linux check dialogs
• BUGFIX: Correctly align policy dropdown lists in Managed Antivirus Settings dialog

Public API - Documentation Improvements

• UPDATE: Describe PSA Ticket Statuses in list_device_monitoring_details
• UPDATE: Describe Chassis Types in list_servers and list_workstations
• UPDATE: Describe Threat Status and Event Type in mav_scan_device_list

v5.30.1

• BUGFIX: Ensure configuration for script checks is generated correctly, resolving "Input Error: There is no script engine for file extension ..." errors

v5.30

Managed Online Backup

• FEATURE: Support Seed Loading for Managed Online Backup (requires Agent v8.16.0 RC or above)
• FEATURE: Daily Safety Check for Managed Online Backup - Selected Size
• UPDATE: Managed Online Backup Manager updated to IASO Backup Technology 2012 (12.1.3.12325)
• BUGFIX: Managed Online Backup Manager is now backwards compatible with IASO Backup Technology 2011

Managed Antivirus

• UPDATE: New server protection policies will default to "Execution Only" for Active Protection
• UPDATE: New server protection policies will default to out of hours quick scan and deep scan
• BUGFIX: Rename "Do not perform scans when running on battery" to "Laptop Power Save Mode" and remove from server and desktop protection policies
• BUGFIX: Do not send "No communication from Managed Antivirus Agent" alerts when "Laptop Power Save Mode" is enabled in existing protection policies
• BUGFIX: Do not let "No communication from Managed Antivirus Agent" alerts be configured in protection policy if "Laptop Power Save Mode" is enabled
• BUGFIX: Only process new "Release from Quarantine" and "Delete from Quarantine" actions if quarantine items are not already pending release or deletion
• BUGFIX: Resolve issues where Managed Antivirus check status does not match quarantine status
• BUGFIX: Ensure AM/PM can always be seen in Managed Antivirus scan times

Please note that we recommend Active Protection is set to "Execution only" in existing server protection policies.

Patch Management

• UPDATE: CSV and XML output formats for Patch Overview report
• BUGFIX: Ensure Patch Management settings are saved correctly when changing from an inherited policy to a device managed policy

PSA Integration

• UPDATE: Auto-map devices to Autotask PSA by serial number
• UPDATE: Further performance improvements to the PSA Entity Mappings Dialog
• BUGFIX: Use webservices1.autotask.net (rather than webservices.autotask.net) to avoid fatal errors when setting up PSA Integration

Miscellaneous Updates and Bugfixes

• UPDATE: Truncate notes when confirming deletion
• UPDATE: Display instruction to include country prefix for SMS delivery in Alert Settings dialog
• BUGFIX: Correctly report Kaspersky Antivirus definitions
• BUGFIX: Correctly report Malwarebytes Anti-Malware definitions
• BUGFIX: Ensure Last Boot Time is displayed correctly in Wallchart
• BUGFIX: Ensure Antivirus product is always selected when editing multiple checks
• BUGFIX: Show Refresh button on Check tab when logged in as Client
• BUGFIX: Display site name in title of example site uptime chart
• BUGFIX: Ensure Dashboard can load Checks and Notes when SQL Query Check contains invalid characters
• BUGFIX: Ensure Site Managed Automated Tasks panel always renders correctly when quickly switching tabs

v5.29

• FEATURE: Integrate with existing TeamViewer installations (requires TeamViewer version 7.0.15723 and Agent v8.15.1 RC) to allow remote access sessions to be launched from Dashboard
• UPDATE: Do not show obfuscated passwords in Edit Users dialog
• BUGFIX: Ensure that Edit Users dialog opens correctly for new customers
• BUGFIX: Obfuscate password provided when confirming deletion of Check note
• BUGFIX: Do not save changes to Installation Templates when Cancel button is clicked
• BUGFIX: Ensure failed reboot attempts are displayed as a red dot in the device list
• BUGFIX: When moving a Device between Sites correctly show that the new site contains a Site Concentrator
• BUGFIX: Use custom SOAP client by default for ConnectWise API calls to ensure correct handling of CDN chunked responses
• BUGFIX: Ensure sessions older than 28 days are removed from Managed Online Backup Selection Report if there are completed sessions within last 28 days
• BUGFIX: Include sessions with zero bytes selected when determining billable selection size of Managed Online Backup data source
• BUGFIX: Do not include Servers previously under Try Before You Buy scheme in Server counts
• BUGFIX: Correctly display Workstation pricing information in Price Breakdown Report
• BUGFIX: Display URL and expected text when viewing result of Web Site Check
• BUGFIX: Remove duplicated text when viewing results of Windows Service Checks and Daemon Checks
• BUGFIX: Provide tooltip when SQL Query Script Check command line is truncated in More Information dialog
• BUGFIX: Improve validation feedback on General Settings dialog
• BUGFIX: Correct French translation in Alert Settings dialog
• BUGFIX: Correct Italian translation in Automated Tasks dialog
• BUGFIX: Use correct translation of "hours" in German depending on context

v5.28.1

• BUGFIX: Ensure Agents prior to v8.15 are compatible with the new values in the Managed Online Backup installation configuration

v5.28

Editing multiple checks

• UPDATE: When editing multiple checks, a checkbox is now available to also change the alert settings for the selected checks
• BUGFIX: When editing multiple File Size Checks, ensure all exclusions are retained
• BUGFIX: When editing multiple checks, populate all common options

PSA integration

• UPDATE: Improve Auto-Map performance by reusing existing PSA cache
• BUGFIX: Maintain previously set Client and Device mappings when PSA Auto-Map times-out or is cancelled
• BUGFIX: Do not re-open closed PSA tickets when a previously cleared Check passes
• BUGFIX: Correct handling of time zones for due dates in Autotask tickets

Managed Online Backup

• BUGFIX: Include deleted clients in filter drop-down list for the Managed Online Backup Session History and Selection Reports
• BUGFIX: Ensure "Use another Storage Account" can be selected for Managed Online Backup when logging into Dashboard using the Primary Access Key

Miscellaneous Updates and Bugfixes

• UPDATE: Update list of available placeholders for the "From" field in e-mail templates
• UPDATE: Added placeholders #SITE#, #DEVICE# and #ERRMSG# dropdown list for Patch Management Failed and Workstation Alert e-mail
• UPDATE: When using HTTPS to login to the Dashboard, do not allow the cookie to be sent over HTTP to prevent leaking of session information
• UPDATE: Updates to German, French, Spanish and Italian translations for consistency and clarity
• UPDATE: Show number of Servers and Workstations for each client in Price Breakdown Report
• UPDATE: Update totals for devices when changing between Server and Workstation views
• BUGFIX: Ensure Email alert is always sent when patches fail to install on a device
• BUGFIX: In WSUS check, ensure all fail reasons are shown if multiple exists
• BUGFIX: Allow superuser to delete notes that were created by users which have since been removed
• BUGFIX: In Antivirus Protection Report, ensure the column "Monitored AV Product" remains visible when filtering by device
• BUGFIX: Ensure specific alert recipient can be reset to default in Alert Settings dialog
• BUGFIX: Correct validation of Email addresses in Alert Settings dialog
• BUGFIX: Ensure Critical Events Settings dialogs resizes correctly in all browsers

v5.27.1

• UPDATE: Display number of servers and workstations next to client name in invoices
• BUGFIX: Prevent Managed Antivirus quarantine items from becoming stuck in Release Pending or Delete Pending state
• BUGFIX: Populate previous months' selection size if no new Managed Online Backup sessions occurred

v5.27

Patch Management

• UPDATE: Add option to Install Patches Later dialog to specify whether patch installation proceeds if remediation schedule was missed (requires Agent 8.14.1 RC)
• UPDATE: Add option to Patch Management settings dialog to specify whether patch installation proceeds if remediation schedule was missed (requires Agent 8.14.1 RC)
• UPDATE: Add option to Patch Management settings dialog to auto-approve patches with no specified severity
• UPDATE: Improve performance of Patch Overview Report when running for "All Clients"
• BUGFIX: Do not show a device as having Patches Pending if Patch Management has been turned off

Managed Online Backup

• FEATURE: Managed Online Backup Selection Report
• FEATURE: Managed Online Backup Session History Report
• UPDATE: Remove Managed Online Backup Compression Report
• UPDATE: Remove Managed Online Backup Storage Report

Managed Antivirus

• UPDATE: Improve performance when adding a threat to and deleting or releasing a threat from Managed Antivirus quarantine
• UPDATE: Enable updating threat and trace counts n Managed Antivirus Check devices running Managed Antivirus (revert change from Dashboard v5.26.3)
• UPDATE: Limit the number of scans displayed in Managed Antivirus Scans tab to the last 1,000 entries (in last sixty days)
• UPDATE: Limit the number of quarantine items displayed in Managed Antivirus Quarantine tab to the last 1,000 entries
• BUGFIX: Indicate on Wallchart when a device requires a reboot due to Managed Antivirus
• BUGFIX: Display Managed Antivirus Check on the Wallchart

Asset Tracking

• BUGFIX: Do not display removed devices in Asset Tracking reports and data dump
• BUGFIX: Remove uninstalled software from Asset Tracking data dump
• BUGFIX: Do not include previous installations when displaying number of Installed Copies in Asset Tracking Licensed Software View

Miscellaneous Updates and Bugfixes

• UPDATE: Change icon for Windows operating system to Microsoft's new logo
• UPDATE: Support new #CONTENT_BACKUP_CHECK_BASIC# placeholder in Client Weekly Report
• UPDATE: Allow State to be edited in General Settings dialog when "United States" or "Canada" is the selected country
• BUGFIX: Set Reboot action as failed if device does not reboot within 30 minutes of the specified reboot time
• BUGFIX: Correctly apply changes when modifying existing mapping in PSA Entity Mappings dialog
• BUGFIX: Do not display device notes in Notes tab after "days to show" threshold is exceeded
• BUGFIX: Include user details in Audit Report when Agent Auto Update settings are changed
• BUGFIX: Ensure all previously deleted users can be recreated from the Users dialog
• BUGFIX: Ensure correct device details are used when generating support tickets using "Request Help" from the Help menu
• BUGFIX: Correctly populate client drop down in Alert Settings dialog when no default Alert Settings have been specified
• BUGFIX: Ensure email addresses entered on the Alert Settings dialog are correctly validated on the Edit Client dialog
• BUGFIX: Do not allow negative numbers when specifying License Count on Edit Client dialog
• BUGFIX: Correctly display disclaimer when adding Mail Queue Size Script Check in Internet Explorer
• BUGFIX: Correctly position text on TCP Check, SNMP Check and WSUS Check dialogs in non-English languages
• BUGFIX: Increase width of drop down when adding Critical Event Exclusions so that options are correctly displayed in French and German

v5.26.4

• BUGFIX: Use correct source for Grisoft AVG 2012 definitions versions for Antivirus Update check

v5.26.3

• BUGFIX: Temporarily suspend updating threat and trace counts in Managed Antivirus Check for a very small number of devices that are continually quarantining the same threat (thousands of times per day) to improve performance and facilitate further investigation.

v5.26.2

• BUGFIX: Ensure all performance history data is shown in 8-day charts
• BUGFIX: Ensure Exchange scripts correctly check all registered Powershell plug-ins before reporting an error in the Dashboard
• BUGFIX: Ensure Exchange Store Control (2007 or later) script completes successfully with Agent 8.14.0 RC

v5.26.1

• BUGFIX: In Extra Information column, correctly show number of attempts found by Hacker Check
• BUGFIX: In Alert Settings dialog, ensure column header images are shown when using Dashboard.* URL

v5.26

• FEATURE: Recovery Alerts for Servers (email and SMS) and Workstations (email)
• UPDATE: New Alert Settings dialog allows alert settings to be applied to existing checks
• UPDATE: Restrict Delete Client and Delete Site operations to Superuser (and PAK) logins only
• UPDATE: Restrict optin to use another storage account (to restore data from Managed Online Backup to a machine other than that from which the data was backed up) to Superuser (and PAK) logins only
• BUGFIX: Ensure appropriate Managed Online Backup settings are always correctly applied
• BUGFIX: Site Installation Package now works when proxy server configuration contains special characters
• BUGFIX: Ensure events added to the Event Exclusion list are matched correctly when they contain spaces
• BUGFIX: Ensure Asset Tracking hardware and software inventory is not duplicated when re-installing Agent
• BUGFIX: Ensure laptops running server operating systems only appear in laptop category of Asset Tracking
• BUGFIX: Do not return hardware inventory for Linux servers from API calls until this feature is supported
• BUGFIX: Correctly identify device type when confirming the deletion of a Linux Server
• BUGFIX: Ensure Last Boot Time is displayed correctly for Linux servers
• BUGFIX: Remove Process Check from DSC Check menus
• BUGFIX: Allow SNMP Check to be added as DSC on workstations
• BUGFIX: Ensure predefined SNMP Checks are filtered by Vendor if selected
• BUGFIX: Ensure More Information dialog for PING Check warns when check has been edited and not yet run on the device
• BUGFIX: Use relative links in More Information dialog for WSUS Check to support the use of reverse proxy
• BUGFIX: Use relative links for Bandwidth and Server Performance Monitoring reports to support the use of reverse proxy
• BUGFIX: Always show passing monitoring checks in Client View Only Dashboard
• BUGFIX: Show pending statuses for traces Released or Deleted from Managed Antivirus Quarantine
• BUGFIX: Ensure traces pending release or deletion from Managed Antivirus Quarantine can be marked as Failed
• BUGFIX: Allow alert settings for Managed Antivirus Check to be changed in Alert Settings dialog
• BUGFIX: Ensure alert settings for individual devices can be changed back to 'Same as Company'
• BUGFIX: Allow Mail to and Cc to fields to be blank if Auto Send option is not selected for Client Monthly Reports
• BUGFIX: Ensure Office Hours are saved correctly in General Settings dialog
• BUGFIX: Enable access to PSA update ticket status API calls

v5.25.2

• BUGFIX: Improve the load time of Patch Approval dialog for customers with a large number of devices
• BUGFIX: Ensure that client daily and weekly reports only sent once in call cases

v5.25.1

• UPDATE: Update Take Control Viewer to TeamViewer 7 (build 7.0.13989)

v5.25

• FEATURE: Support for Linux Monitoring Agent
• BUGFIX: Include "Unable to query performance counter" errors in Server Performance Monitoring Alert Suppression
• BUGFIX: Resolve unknown error from script to check for Large Mailboxes (Exchange 2007 or later)
• BUGFIX: Ensure error messages from script checks are displayed in Extra Information column
• BUGFIX: Correct translations in Automated Tasks and Patch Management dialogs

v5.24.2

• UPDATE: Improve reporting of connection errors from VMware ESXi Health Check Scripts
• BUGFIX: Allow VMware ESXi Health Check Scripts to connect to ESXi servers that do not support SkipRevocationCheck

v5.24.1

• BUGFIX: Ensure that user accounts can be added, edited and deleted correctly in the Manage Users dialog
• BUGFIX: Ensure that Take Control Settings Dialog saves passwords for the system tray icon correctly and loads if passwords are set
• BUGFIX: Update Remote Backup Manager installers to latest version of Managed Online Backup.

v5.24

Managed Online Backup

• UPDATE: Run all Managed Online Backup plugins from Dashboard
• UPDATE: Set bandwidth throttling limits across servers and workstations at multiple clients and sites
• UPDATE: Option to re-run Managed Online Backup session automatically should DSC Backup Check fail (for example: if workstation was switched off overnight)
• UPDATE: Add option to Backup Integrity Report to list devices without any monitored backup product
• UPDATE: Add Server and Workstation icons in Managed Online Backup Storage Report
• BUGFIX: Use correct time zone offset for Managed Online Backup session history
• BUGFIX: Do not reset Managed Online Backup settings when enabling Password protection for Backup Manager
• BUGFIX: When downloading Backup Manager installer from Dashboard, ensure that Internet Explorer does not show a warning
• BUGFIX: Allow directories containing the Ampersand (&) character to be entered in the Managed Online Backup inclusion and exclusion lists
• BUGFIX: When a Managed Online Backup device becomes locally managed, ensure that "Policy manually changed on the device" is entered into the user audit report

Managed Antivirus

• UPDATE: Add option to Antivirus Protection Report to list devices without any monitored Antivirus product
• BUGFIX: When running the Antivirus Protection Report with a specific product selected, calculate the total number of devices according to that selection
• BUGFIX: Ensure that the Managed Antivirus policy is always synchronised in cases where device type differs from that of default policy
• BUGFIX: When enabling Managed Antivirus on a device via the edit device dialog, apply default policy if selection is not changed
• BUGFIX: Ensure Managed Antivirus can only be enabled if a policy has been specified

Bandwidth and Server Performance Monitoring alert suppression

• UPDATE: Add report only mode to Bandwidth and Server Performance Monitoring alert suppression
• BUGFIX: If Bandwidth and Server Performance Monitoring alert suppression is configured, do not open outage until consecutive failure threshold is exceeded
• BUGFIX: If Bandwidth and Server Performance Monitoring alert suppression is configured, fail check and generate an alert if it cannot be run due to an error (for example: misconfiguration of SNMP Agent or corrupt performance counter)

Miscellaneous Updates and Bugfixes

• UPDATE: Option to add Workstations to Client Notes Report
• UPDATE: For all policy settings dialogs (Take Control, Patch Management, Managed Antivirus, Managed Online Backup, Installation Templates), always inherit policy settings from parent (instead of default)
• BUGFIX: Show an error when trying to move a device to another site where a device with the same name already exists
• BUGFIX: When backing up the device configuration from the Dashboard, ensure file is not accessible from web path
• BUGFIX: Use consistent time format for all elements in Automated Tasks dialog
• BUGFIX: Use consistent hints when marking errors in the edit device dialogs

Public API

• UPDATE: New public API call to initiate Take Control connection
• UPDATE: New public API calls to control Patch Management: list, approve, do_nothing, ignore, inherit, retry and reprocess patches
• UPDATE: New public API calls to control Managed Antivirus quarantine: list, remove and release items from quarantine
• UPDATE: New public API calls to control Managed Antivirus scans: list devices to scan and start, pause, resume and cancel scans
• UPDATE: When listing failing checks, also list the check type
• BUGFIX: When listing client, correctly count servers and workstations for a site in all scenarios

v5.23.3

• BUGFIX: Ensure that check description of script checks does not contain sensitive information
• BUGFIX: Ensure that Managed Online Backup Compression Report is correctly branded

v5.23.2

• BUGFIX: Ensure all servers can be selected as the Site Concentrator in the Edit Site dialog

v5.23.1

• BUGFIX: Resolve an issue that caused the check list not to load for devices with user added script checks
• BUGFIX: Resolve an issue that caused daily client reports not to be generated when using user added script checks
• BUGFIX: Ensure compression ration are calculated correctly when change size is zero

v5.23

• FEATURE: Retrieve list of users from Active Directory (Edit Menu, Edit Site) and report changes in API, CSV or HTML (Reports Menu, Active Directory Users Report)
• UPDATE: Managed Online Backup Compression Report (Reports Menu, Managed Online Backup Reports, Compression Report)
• UPDATE: Allow device ID to be populated in Autotask user-defined fields via #DEVICE_ID# placeholder
• UPDATE: Add support for Symantec Backup Exec 2012 to Backup Check (requires Agent 8.12.2 RC)
• UPDATE: Add further visual indication when confirming deletion of a site or a client
• BUGFIX: Reduce the time taken to delete devices, sites and clients from Dashboard
• BUGFIX: Ensure Critical Event Exclusions List text is always handled correctly

Script Checks

• FEATURE: Script check to monitor health of CPUs in VMware ESXi server
• FEATURE: Script check to monitor health of system memory in VMware ESXi server
• FEATURE: Script check to monitor health of numeric sensors in VMware ESXi server
• FEATURE: Script check to monitor health of PSUs in VMware ESXi server
• FEATURE: Script check to monitor health of Fans in VMware ESXi server

Public API

• UPDATE: New public API call to list active directory users
• BUGFIX: Ensure correct data is shown for user and device name fields when listing device asset details
• BUGFIX: Ensure Dashboard username is returned for view-only Dashboard access when listing clients
• BUGFIX: Ensure device, server and workstation counts are correct when listing clients

v5.22.7

• BUGFIX: Fix a problem that prevented script checks from being edited

v5.22.6

• BUGFIX: Ensure Agent can always be re-installed on a device from which it was previously removed

v5.22.5

• UPDATE: In Patch Management Settings, add option to skip reboot after installing missing patches if the device was not online when installation was scheduled to run and patches are installed later when device comes back online (requires Agent 8.12.1 RC)

v5.22.4

• UPDATE: Display Managed Online Backup costs in Price Breakdown Report
• UPDATE: Remove rounding of Managed Online Backup costs from Storage Report
• UPDATE: Include dates server was monitored in part month monitoring charges in invoice and usage report
• UPDATE: Improve information displayed for removed clients, sites and servers in invoice and usage report
• BUGFIX: On invoice, only display last four digits of credit card number from which amount will be collected if automatic invoice payment is active
• BUGFIX: Update underlying library used to attach invoice summary PDF to email to ensure PDF can be opened in all versions of Adobe Reader
• BUGFIX: Remove duplicate entries from Client Report Settings dialogs

v5.22.3

• UPDATE: Add an option to suppress alerts or configure the time after which to send an alert if the Managed Antivirus Agent stops communicating with the Dashboard in the Managed Antivirus Protection Policy setting
• UPDATE: Add support for G Data Version 11 and later where Engine B uses the Avast5 engine to Antivirus Update Check (requires Agent v8.12.0 RC)
• UPDATE: Upgrade Take Control Viewer to use TeamViewer v7
• UPDATE: Reduce the possibility of a timeout when editing large numbers of checks in the Add/Edit/Delete Multiple Checks Dialog
• BUGFIX: Ensure that proxy settings are written to site installation package correctly
• BUGFIX: Update link to changed Dell homepage with Dell Service Tags in Asset Tracking Summary Tab
• BUGFIX: Ensure that Agent configuration with specific characters in Exchange Store Mail store name is created and synchronized correctly

v5.22.2

• BUGFIX: Ensure correct Antivirus Update check for Vipre Antivirus is added for version of Agent installed ("Sunbelt VIPRE" for Agent 8.10 and "GFI VIPRE" for Agent v8.11)
• BUGFIX: Do not send invalid XML configuration to Agent when HTML special characters are entered in feature configuration (e.g. Take Control password)
• BUGFIX: Ensure that the correct Mail Template is used when sending client daily and weekly reports for client with inactive Daily Safety Checks
• BUGFIX: Ensure Notes report can be generated for March in German
• BUGFIX: Show correct number of remaining trial days when trial has been extended
• BUGFIX: Correctly populate the client and and user data fields in list_device_asset_details API function
• BUGFIX: When trying to cancel a Managed Antivirus scan that has already finished, provide informative message in Dashboard and API
• BUGFIX: Allow multiple SMS recipients, separated by comma, to be entered in alert routing in the Edit Client dialog
• BUGFIX: Validate allowed input text in Software License Group Dialog
• BUGFIX: Validate format of search text in when editing Event Log Check
• BUGFIX: Validate format of URL input field when editing Web-Site Check
• BUGFIX: Validate allowed ranges of number input fields in Edit Check Dialogs
• BUGFIX: Highlight the backup product of the check in the list of supported products when editing a Backup Check
• BUGFIX: When a user is deleted in the Manage Users Dialog, ensure that all form fields are disabled and icons removed accordingly until dialog is submitted
• BUGFIX: If only alert settings are changed in Edit Check Dialog, ensure that audit log entries are added

v5.22.1

• BUGFIX: Ensure checks are displayed when trialists login to or refresh Dashboard
• BUGFIX: Ensure product filter in Patch Management Approval Policy dialog lists supported products only
• BUGFIX: Improve validation of Backup Manager password field in Edit Server and Edit Workstation dialog
• BUGFIX: Ensure Managed Online Backup Terms and Conditions are displayed in French
• BUGFIX: Ensure prospective cost of storage is displayed in Storage Report

v5.22

Managed Online Backup

• FEATURE: Managed Online Backup

Managed Antivirus

• UPDATE: Record the name of the threat in User Audit Report when deleting or releasing from quarantine
• BUGFIX: Correctly delete the Managed Antivirus policy when all devices using it are deleted

PSA Integration

• UPDATE: Add #HARDDRIVE_3_DESCRIPTION# to list of available fields for Autotask
• BUGFIX: Do not show inactive products from Autotask when creating a new device from the Entity Mappings dialog
• BUGFIX: Return correct devices when mapping internal Autotask Account (id 0)

Script Checks and Automated Tasks

• FEATURE: Mail Queue Size Script Check (Exchange 2003)
• FEATURE: Mail Queue Size Script Check (Exchange 2007 or newer)
• FEATURE: SQL Query Script Check and Automated Task (Microsoft SQL Server 2000, 2005 and 2008 and MySQL server)

Monitoring Installation Templates

• BUGFIX: Do not allow multiple instances of single instance checks (for example: Hacker Check) to be added to an Installation Template
• BUGFIX: Ensure the "Apply Critical Events Exclusion List" optoin is correctly applied to Event Log checks when installed via an Installation Template
• BUGFIX: Translate title of Default Installation Templates dialog

Mail templates

• UPDATE: White label Resend API Key email template
• UPDATE: Add support for #ACCOUNT# placeholder in subject line of Remote Support email template
• BUGFIX: List only supported placeholders for "From" and "Subject" fields in Mail Template Dialog
• BUGFIX: Prevent resizing of text area in Mail Template Dialog

Reports

• BUGFIX: Improve print rendering of Performance Monitoring History Report
• BUGFIX: Correctly sum totals in Price Breakdown Report in non-English locales
• BUGFIX: Do not list deactivated checks in Device Inventory Report
• UPDATE: Allow sorting by feature in Device Inventory Report
• BUGFIX: Left-align month name in Client Weekly Reports

Miscellaneous Updates and Bugfixes

• UPDATE: Restructure Help System to better reflect Dashboard user interface and product feature set
• UPDATE: New improved Edit Server and Edit Workstation dialog using vertical tabs to make better use of space
• UPDATE: Show notes column in Offline Servers and Offline Workstations views
• UPDATE: Add entries to User Audit Report when creating Site Installation Package
• UPDATE: Rename "Sunbelt VIPRE Antivirus + Antispyware" to "GFI VIPRE Antivirus" in Antivirus Update Check
• UPDATE: Rename "Sunbelt VIPRE Enterprise Agent" to "GFI VIPRE Antivirus Business" in Antivirus Update Check
• BUGFIX: Correctly display check synchronization status for Edited Checks in More Info dialog
• BUGFIX: Do not allow HTML code to be embedded in the name of a File Size Check
• BUGFIX: Remove duplicate Alert Routes and allow Alert Routes to be edited correctly
• BUGFIX: Relax validation to allow multiple email recipients in Alert Routes in Edit Client dialog
• BUGFIX: Ensure Advanced Monitoring Agent can be installed on a new device when Account name contains superscript characters
• BUGFIX: Correctly apply the "Length of time to display notes" setting to the notes icon in the Device list
• BUGFIX: Verify "Length of time to display notes" field is numeric value
• BUGFIX: Fix spacing in Edit Users dialog in non-English languages
• BUGFIX: Do not truncate text in Edit Users dialog in Italian
• BUGFIX: Correctly show colors when using embedded wallchart
• BUGFIX: Show heading "All monitored servers" and "All monitored workstations" depending on Wallchart Settings
• BUGFIX: In Client view-only Dashboard, show Client name in Offline servers and Offline workstations view
• BUGFIX: In the Edit Server dialog, correctly load the critical events tab when selected quickly
• BUGFIX: Correctly disable elements in Edit Server and Edit Workstation dialog when using parent policy settings
• BUGFIX: In Pending Actions Dialog, make visual appearance of Take Control actions reflect that they cannot be reverted
• BUGFIX: Return a valid XML error message when an invalid device ID is supplied to list_device_monitoring_details() and list_device_asset_details() API calls

v5.21.6

• UPDATE: Do not require "Workstation Category" to be selected when setting up Autotask PSA integration (so only "Server Category" devices from Autotask will be listed in Entity Mappings dialog)
• BUGFIX: Do not require "Server Category" to be selected when setting up Autotask PSA integration with "Account" or "Default" Ticket Policy
• BUGFIX: Alternative SOAP client for use with ConnectWise in Australia where responses from CDN are not chunked
• BUGFIX: When DSC checks fails, forcibly reopen PSA Tickets that may have been closed (with no callback setup)
• BUGFIX: Ensure Autotask PSA Ticket Notes and Time Entries can always be viewed in French

v5.21.5

• BUGFIX: Use the version of AVG that is uploaded with Antivirus Update check results from Agent v8.10.3 and above to correctly show relevant definition versions in Dashboard. This resolves problems with AVG v8.5 and v9.0 and continues support for AVG 2011 and 2012 without need to edit checks.

v5.21.4

• BUGFIX: Ensure Managed Antivirus Check exists for all devices that have Managed Antivirus enabled
• BUGFIX: Correctly apply inherited policy settings when switching Patch Management off
• BUGFIX: Remove duplicate entries from asset tracking software catalogue
• BUGFIX: Audit site deletion before deleting servers
• BUGFIX: Audit servers deleted when deleting site

v5.21.3

• BUGFIX: Ensure settings for Managed Antivirus and Take Control set at the Client or Site level are inherited by all devices underneath

v5.21.2

• BUGFIX: Ensure email and SMS alerts use default alert handler if no recipients are specified in client alert handler
• BUGFIX: Remove all client alert handlers that do not have any email or SMS recipients specified
• BUGFIX: Retrospectively populate creation date of all clients created since Dashboard v5.21 release

v5.21.1

• BUGFIX: Do not create duplicate tickets in ConnectWise should a timeout occur
• BUGFIX: Always populate creation date of client (for Try Before You Buy)
• BUGFIX: Correctly display Try Before You Buy days remaining in Edit Client dialog

v5.21

• FEATURE: Automated Tasks Report
• UPDATE: Specify Monitoring Installation Templates for servers and workstations across multiple clients and sites
• UPDATE: Add Monitoring Installation Template with no checks for free Asset Tracking and Managed Antivirus only deployments
• UPDATE: Turn on Asset Tracking for Virtual Machines from Dashboard (Settings menu, Asset Tracking)
• UPDATE: Add Site Concentrator details to Device Inventory Report
• UPDATE: External Link available to Monitis portal
• UPDATE: Primary Access Key cannot be disabled if no Superuser exists, show warnings
• BUGFIX: Correct conversion of extended ISO characters in File Size, Event Log and Script Checks
• BUGFIX: Restrict use of hash tag placeholders in subject line of email templates
• BUGFIX: Always record changes to 24x7 check frequency in User Audit Report

Patch Management

• FEATURE: New column available showing devices that have approved patches pending installation
• FEATURE: Select multiple devices to Reboot, Re-run DSC, Re-run Vulnerability Scan and Install Patches (Ctrl-click or Shift-click to select multiple devices, then select action)
• FEATURE: Reboot and Install Patches actions can be scheduled for a later date and time
• UPDATE: Mark patches that fail to install on a server or workstation as Reboot Required
• UPDATE: Mark devices that have one or more patch in Reboot Required state as Reboot Required
• UPDATE: Specify reboot options to apply after patch remediation (Always, If Required, Never)
• UPDATE: Allow patches from other vendors to be automatically approved based on severity
• UPDATE: Group product filter by first character in Patch Approval dialog
• UPDATE: Show patch release date in Patch Approval Dialog
• BUGFIX: Correctly show errors when Vulnerability Scan fails to run (rather than Awaiting First Run)
• BUGFIX: Correctly show missing patches in Patch Overview report after Patch Management has been turned off

PSA Integration

• UPDATE: Add entries to user audit report when manually opening or closing tickets
• BUGFIX: Cancel failed create ticket operations when outage is closed
• BUGFIX: Improve reliability when opening and closing PSA tickets
• BUGFIX: Delete PSA configuration if PSA setup cancelled

Public API

• UPDATE: New public API call to create client
• UPDATE: New public API call to create site
• UPDATE: New public API call to list Monitoring Installation Templates
• UPDATE: New public API call to download Site Installation Package
• UPDATE: New public API call to re-run Automated Task

v5.20.1

• BUGFIX: Do not quarantine items that have already been quarantined
• BUGFIX: Remove items from quarantine if item originated from quarantine
• BUGFIX: Do not record edit in User Audit Report if no changes were made in Edit Device dialog
• BUGFIX: Display workstation auto-update settings correctly in Agent Auto-update Settings dialog
• BUGFIX: Display drop down lists correctly on Device Inventory Report dialog (Firefox 8)
• BUGFIX: Use correct outage description when creating tickets in PSA system

v5.20

• FEATURE: Restrict Dashboard and Wallchart login to specific IP Addresses
• FEATURE: Pay invoices automatically via credit card (US, AUS, NZ, UK and IE only)
• FEATURE: Update Advanced Monitoring Agent on an individual server or workstation to the latest Release Candidate from Dashboard
• UPDATE: Improved warnings of consequences of moving workstation between sites (e.g. removing Managed Antivirus)
• UPDATE: Prompt for password before regenerating API key
• UPDATE: Price Breakdown Report generation improvements
• UPDATE: PSA Integration extended to include workstations
• UPDATE: Failed operations can be removed from PSA issues dialog
• UPDATE: Option to turn-off automatic closing tickets (Settings Menu, PSA, Configure)
• UPDATE: Entity Mappings dialog lazy loads devices to support larger numbers of PSA accounts without timing out
• BUGFIX: Hide Mapped Entities button on PSA Entity Mappings dialog now hides mapped devices when the client is not fully mapped
• BUGFIX: Correctly create new Autotask product when specified during Auto Map
• BUGFIX: Correctly handle timeouts when unable to contact Autotask or ConnectWise API
• BUGFIX: Correctly identify items that fail to be released from Quarantine
• BUGFIX: Allow items that failed to be released from Quarantine to be deleted
• BUGFIX: Include Managed Antivirus Check in summary tab when it is the only check on a device
• BUGFIX: Add link to Microsoft AV definitions download page in More Info dialog of Antivirus Update check
• BUGFIX: Use correct sender e-mail address in Critical Event Report when address contains a "-" character
• BUGFIX: Localise all dates in Client Notes Report
• BUGFIX: Ensure support cases opened via Dashboard appear in salesforce.com self-service area
• BUGFIX: Don't show horizontal scroll in Edit Client dialog when e-mail and SMS alerts disabled
• BUGFIX: Show new lines in Script Check output for Internet Explorer

v5.19.6

• UPDATE: Include details of upcoming Dashboard and Agent releases in Help System (Appendix C)
• BUGFIX: Ensure days to run backup check and last agent response time is displayed according to time zone
• BUGFIX: Do not show checks as cleared in Client Weekly Report if they have not been cleared
• BUGFIX: Prevent user scripts being uploaded with UTF-8 byte order mark characters

v5.19.5

• UPDATE: Group Managed Antivirus scan "errors" (files that could not be scanned) by type in scan history
• UPDATE: Only store scan "errors" for last quick scan and deep scan (as well as all custom scans)

v5.19.4

• BUGFIX: Do not use Grisoft AVG 2012 definition numbers for AVG 2011 and earlier in Antivirus Update check

Please note that AVG 2012 is not yet fully supported and may always be reported as current.

v5.19.3

• UPDATE: Suppress RMM charges for servers and workstations with only Managed Antivirus installed
• UPDATE: Added #CONTENTBASIC# placeholder to exclude last check output from Client Daily and Client Weekly Reports
• UPDATE: Reflect check clearing in Client Monthly Reports (if configured to do so)
• BUGFIX: Wrap server name in Backup and Antivirus charts in Client Monthly Reports
• BUGFIX: Display correct product name in Client Monthly Report Backup and Antivirus charts even if monitored product is not installed
• BUGFIX: Use consistent rounding for percentages in site uptime chart and server uptime charts in Client Monthly Report
• BUGFIX: Do not append e-mail server host name to e-mail when from address is not configured in mail template
• BUGFIX: Only validate e-mail address in Client Monthly Report settings when autosend is enabled
• BUGFIX: Ensure Managed Antivirus scan time is correct in all time zones
• BUGFIX: Display correct totals when adding check to multiple devices
• BUGFIX: Filter check drop down by vendor when editing SNMP check
• BUGFIX: Remove scrollbar from Automated Tasks output dialog
• BUGFIX: Ensure Superuser can change type of other user accounts
• BUGFIX: Correctly display password field when deleting multiple Critical Event checks
• BUGFIX: Show correct sub-totals in invoices and usage reports for clients with removed devices
• BUGFIX: Do not display devices that no longer have Patch Management installed in summary pie chart in Approval Policy dialog
• BUGFIX: When requesting device action (for example: Install Patches Now) for a device that is offline or overdue, display appropriate message and run action next time data is received

v5.19.2

• BUGFIX: Send Client Daily and Weekly Reports with problems to alternative addresses (if configured to do so)
• BUGFIX: Correctly format disk capacity in disk space pie charts in Client Weekly Reports for Servers

v5.19.1

• BUGFIX: Reduce system resource usage when sending client weekly reports
• BUGFIX: Display correct menu options for client "view-only" Dashboard logins

v5.19

• UPDATE: Add totals to Managed Antivirus Protection Report
• UPDATE: Display technical support phone number and e-mail address (Help Menu, About dialog)
• UPDATE: Submit support case from Dashboard (Help Menu, Request Help) for direct customers of GFI (UK, US, APAC)
• UPDATE: Reflect check clearing in Client Weekly Reports (Settings Menu, General Settings, Check Clearing tab)
• UPDATE: Display extra information in Dashboard from the last DSC upload in the Client Weekly Report
• BUGFIX: Include the day the report is run in the Client Weekly Report
• BUGFIX: Reflect DSC results on day upload received in Client Daily Report and Client Weekly Report
• BUGFIX: Record events for Windows Service Check More Information dialog in order they occur
• BUGFIX: Display DSC hour to run in local time zone of server
• BUGFIX: Save configuration of Reboot Automated Task correctly

v5.18

• UPDATE: Option to apply Critical Events Exclusion List to Event Log Checks
• UPDATE: Option to exclude events from one or more 24x7 or DSC Event Log Checks
• BUGFIX: Improve performance of Fault History report
• BUGFIX: Read-only client and standard users can view Automated Tasks
• BUGFIX: Support use of customised style sheets in Patch Management reports
• BUGFIX: Support use of "&" in client names in Dashboard and Agent installer
• BUGFIX: Settings menu, Edit Alert Settings works with customised Dashboard URLs
• BUGFIX: Use server side validation in MAV protection policy editor if client side validation does not work (in some versions of Internet Explorer)
• BUGFIX: Allow critical event exclusions to be added to exclusion list for all servers or all workstations
• BUGFIX: Deselect remove button if no exceptions selected in protection policy dialog
• BUGFIX: Do not reset notes filter when note is deleted
• BUGFIX: Predefined SNMP checks download issues

v5.17.8

• UPDATE: Managed Antivirus Protection Policy Exception tab allows entire drive (of form C:\ etc) to be added as folder exception
• UPDATE: Do not fail Managed Antivirus Check (with No Communication from Managed Antivirus Agent) if Advanced Monitoring Agent on Workstation has previously been unable to upload data

v5.17.7

• UPDATE: Move workstation between sites and clients
• UPDATE: Add date/time of last communication to More Information dialog for Managed Antivirus check
• UPDATE: Ensure Dashboard and Agent release notes are updated automatically during Dashboard and Agent deployment
• UPDATE: Link to Dashboard release notes from Help menu
• BUGFIX: Ensure 24x7 and DSC upload processing is independent of the other
• BUGFIX: Miscellaneous improvements to Dashboard loading and rendering
• BUGFIX: Miscellaneous display, validation and error handling improvements

v5.17.6

• UPDATE: If a call to Autotask web services fails, attempt to get new ASMX location and if different, store and then repeat call
• BUGFIX: Ensure Managed Antivirus Agents always use Site Concentrator to retrieve definition updates if configured to do so
• BUGFIX: Increase threshold for failing the Managed Antivirus check due to "No Communication from MAV Agent" from 7.5 minutes (i.e. one vpeHello() call) to 12.5 minutes (i.e. two vpeHello() calls) to prevent false negatives due to intermittent network connection issues

v5.17.5

• BUGFIX: Change PSA callback mechanism to reflect recent changes in ConnectWise
• BUGFIX: Do not fall back to base policy if there are no allowed threats or exceptions in imported policy
• BUGFIX: Correctly synchronise Windows Service Check for Managed Antivirus Agent if check is edited in Dashboard immediately after it is added

v5.17.4

• FEATURE: HTML Editor for Mail Templates
• UDPATE: Managed Antivirus Quarantine Report
• UPDATE: Option to include traces in Managed Antivirus Threat Report
• BUGFIX: Ensure Server Performance Monitoring - Physical Disk Check uses correct counter instance when Agent updated to v8.8.2 and above)
• BUGFIX: Ensure Server Performance Monitoring - Physical Disk Check uses correct counter instance for all existing checks (Agent v8.6.2 and above) on Monday 27th June
• BUGFIX: Display accented characters in Windows Service Check display names
• BUGFIX: Range checking for Site Concentrator port number (0-65535)
• BUGFIX: Range checking for number of jobs in Backup Check dialog (1-999)
• BUGFIX: Range checking for Event ID in Critical Events Exclusions dialog (1-999999)
• BUGFIX: Sanitise all input in New and Edit Client dialogs
• BUGFIX: Default timeout in Manage User Scripts dialog
• BUGFIX: Correct date picker sizing in Chrome

v5.17.3

• FEATURE: Import Vipre Enterprise Policies for use with Managed Antivirus
• UPDATE: Archive workstation outages older than sixty days to improve performance
• UPDATE: Improve efficiency of queries to backend database when communicating with Agent
• UDPATE: Take Control viewer version 6.0.10722
• BUGFIX: Always display DSC checks on Wallchart correctly
• BUGFIX: Localize dates on Scan, Threat and Quarantine tabs
• BUGFIX: Do not display duplicate quarantine entries for repeated Managed Antivirus events
• BUGFIX: Display error message when attempting to log in to PSA after integration has been disabled
• BUGFIX: Return valid response when requesting details of a device with no checks via API
• BUGFIX: Show consistent error message when validating password in Edit Client dialog
• BUGFIX: Always allow multiple e-mails on alert routing tab of Edit Client dialog
• BUGFIX: Always display bandwidth monitoring report from More Information dialog
• BUGFIX: Do not display check clearing check box when check clearing is disabled
• BUGFIX: Always show devices not using site wide tasks in automated tasks tab

v5.17.2

• BUGFIX: Ensure Protection Policy contains correct process priority
• BUGFIX: Ensure Protection Policy contains correct scan missed during startup options
• BUGFIX: Prevent duplicate workstation monitoring client daily and weekly reports being sent

Please note that upon release of Dashboard v5.17.2, the Managed Antivirus Check will be set to synchronize with Dashboard (to download the revised protection policy with the correct process priority the next time the Advanced Monitoring Agent checks in).

v5.17.1

• UPDATE: Managed Antivirus Agents use Site Concentrator for caching of definition updates
• BUGFIX: Distinguish between requires reboot and pending reboot in Dashboard, Device Inventory and Protection Report
• BUGFIX: Resolve problems downloading Managed Antivirus Protection Policies for Spanish customers
• BUGFIX: Correctly apply installation schedule for patches
• BUGFIX: Protection Policy dialog sizing
• BUGFIX: Edit Workstation dialog sizing
• BUGFIX: SNMP Edit check dialog labels

v5.17

• FEATURE: Managed Antivirus based on award winning VIPRE Enterprise
• UPDATE: Add show password button to Take Control Settings
• UPDATE: Support different languages in More Information dialog for Avira Antivirus Update Check
• BUGFIX: Do not send multiple alerts for Vulnerability Check
• BUGFIX: Support negative values in SNMP Check
• BUGFIX: Ensure SNMP Checks always convert test value to number
• BUGFIX: SNMP Check dialog alignment of text fields in Internet Explorer
• BUGFIX: Bandwidth Monitoring More Information dialog shows selected check at top
• BUGFIX: Script check no longer shows expired status when added to run soon
• BUGFIX: Correctly enforce size limits in script check output
• BUGFIX: Do not truncate text fields in File Size Check
• BUGFIX: Do not remove slashes from Event Log Check
• BUGFIX: Ensure editing of multiple checks succeeds
• BUGFIX: Include script checks in Monthly Reports
• BUGFIX: Include vulnerability checks in Monthly Reports
• BUGFIX: Prevent error when submitted Monthly Reports dialog while still loading
• BUGFIX: Correct filtering on Bandwidth and Performance Monitoring Reports
• BUGFIX: Disk Usage charts not showing in Weekly Reports for some locale settings
• BUGFIX: Patch Management Overview Report supports non-unique client names
• BUGFIX: Icons in Take Control report now reflect server or workstation
• BUGFIX: Correct duration times in Take control report
• BUGFIX: Do not include existing clients in Try Before You Buy Report
• BUGFIX: Show last run date of Automated Task as Unknown if date is in future
• BUGFIX: Correct field names in Asset Tracking Data Dumps
• BUGFIX: Minor updates to Spanish language interface
• BUGFIX: Save Alert Routing settings correctly
• BUGFIX: Validate Alert Routing tab in Edit Client dialog
• BUGFIX: Dashboard does not show PSA errors if no errors exist
• BUGFIX: Edit Client dialog allows multiple e-mail addresses for reports
• BUGFIX: Prevent non numeric input when editing software license count
• BUGFIX: Prevent spurious clicks causing multiple checks to be added
• BUGFIX: Only display username and domain fields for Terminal Services alternative remote access
• BUGFIX: Display Workstation icon beside Edit Workstation
• BUGFIX: Resolve potential risk of injection in Dashboard
• BUGFIX: Audit changes to "Disable PAK access to Dashboard"
• BUGFIX: Preserve date order when filter applied to notes
• BUGFIX: Preserve selection when checks grid sorted by column and save correctly
• BUGFIX: Do not refresh checks grid and resolve Javascript error if no device selected
• BUGFIX: Launch Take Control by clicking icon in Take Control column in Internet Explorer
• BUGFIX: Display last response "1 min ago" if response within a minute

v5.16

• FEATURE: Client Weekly Reports for Workstations
• UPDATE: Consolidated menu structure using icons and sub-menus
• UPDATE: Improved User Audit Report with options to filter by user, action and type. Includes when user logged in and out.
• BUGFIX: Context sensitive links to help system in add/edit check dialogs work for all Dashboard URLs
• BUGFIX: Downloading TVC file no longer blocked by Internet Explorer 8 (causing session request in Take Control report)
• BUGFIX: Take Control Viewer no longer displays "Free version - not for commercial use" in title bar
• BUGFIX: Take Control Viewer no longer opens pop-ups prompting registration with TeamViewer
• BUGFIX: Ensure changes in vulnerability check status are reflected in DSC status for device
• BUGFIX: Close Patch Management Settings Dialog correctly for clients with no devices
• BUGFIX: Fix condition which could cause Installation Templates dialog to be empty
• BUGFIX: Correctly populate Server Performance Monitoring reports dialog
• BUGFIX: Show outages for script checks in Client Monthly Reports
• BUGFIX: Improved handling of special characters in Script Check
• SCRIPT CHECK: Antivirus Status
• SCRIPT CHECK: Running Process
• SCRIPT CHECK: Windows Firewall
• SCRIPT CHECK: Windows Update
• SCRIPT CHECK AND AUTOMATED TASK: Exchange Store Control

v5.15.4

• UPDATE: Option to force User Confirmation before viewer can access desktop (Settings menu, Take Control Settings)
• UPDATE: Click Take Control column (in Dashboard and Wallchart) to start Take Control connection to that device
• UPDATE: Replace Existing Installations of TeamViewer (Device Summary Tab)
• BUGFIX: Display session start and end times in Take Control Report if host rebooted during session
• SCRIPT CHECK: Check for large Exchange Mailboxes Exchange 2007 or later (including Exchange 2010). Note: the Advanced Monitoring Agent is running as must have permission to read the mailboxes in order to determine their size

v5.15.3

• FEATURE: Client Daily Reports for Workstations
• UPDATE: Highlight last response time in yellow if workstation has not uploaded data for over 1.5 monitoring intervals (to distinguish from offline workstations, which are highlighted in grey)
• BUGFIX: Display Dashboard activity in user audit report in local time (according to customer's time zone setting in Settings menu, General Settings)
• BUGFIX: Confirm edits to site if routers entered for Data Overdue Cross Check do not respond to ping
• AUTOMATED TASK: MalwareBytes Task - MalwareBytes and update definitions, scan for malware and repair infected files
• AUTOMATED TASK: Service Control Task - start, stop and restart of a service. Please note that you can already start a stopped service in the Windows Service Check.
• AUTOMATED TASK: Reboot Task - reboot the server or workstation (after a specified delay)
• AUTOMATED TASK: Sophos Definitions Update task - force Sophos to update its virus definitions
• SCRIPT CHECK: Check for large Exchange Mailboxes Exchange 2003. Note: the Advanced Monitoring Agent is running as must have permission to read the mailboxes in order to determine their size

v5.15.2

• UPDATE: Option to suppress e-mail alert for patches that fail to install in Patch Management settings dialog
• UPDATE: Add text to PSA Entity Mappings dialog to explain reasons for broken mappings (for example: deleted entity in PSA)
• BUGFIX: Option to restrict entity mappings to selected company type in ConnectWise PSA settings (for customers with thousands of companies in ConnectWise)
• BUGFIX: Save updated credentials in PSA Configure Login dialog
• BUGFIX: Improved robustness of Manage Users dialog

v5.15.1

• FEATURE: View check outages for Workstations.
• FEATURE: Device Inventory Report (previously the Check Inventory Report).
• UPDATE: Summary tab displays IP Address of last upload (may not be IP Address of device if proxy server or NAT in use).
• UPDATE: Optional device description column (View Menu, Show Columns).
• UPDATE: Take Control column now shown in WallChart.
• BUGFIX: Potential Dashboard security exploit closed.

v5.15

• FEATURE: Installation Templates for Agent deployment
• FEATURE: Add, Edit and Delete checks on multiple servers and workstations
• UPDATE: List how many servers and workstations will be deleted before deleting client or site
• UPDATE: e-mail API Key to mobile device

v5.14.2

• UPDATE: Change drive and path used by Site Concentrator to cache patch installation files (requires Agent v8.5.6 and above)
• UPDATE: Backup 24x7 and DSC configuration from Dashboard to use with existing, manual template procedure when installing Agent
• BUGFIX: Autotask time entry now uses new per-user time zone feature of Autotask API

v5.14.1

• UPDATE: Configure WallChart Refresh Interval
• UPDATE: Add Take Control button to WallChart
• UPDATE: Archive historical check outages and alerts
• BUGFIX: Retranslated French Monthly Reports strings

v5.14

• FEATURE: Vulnerability Scanning and Patch Management
• UPDATE: Option to Run Automated Task Now (on next 24x7 upload)

5.13.1

• BUGFIX: PSA Integration can now be uninstalled if ConnectWise WSDL no longer available (for example: if moving to hosted ConnectWise)
• BUGFIX: Asset Tracking Software License Check report no longer shows deleted software
• UPDATE: Improve usability of Asset Tracking Software License Group dialog
• UPDATE: Support for the non-hosted Enterprise Edition of Autotask

v5.13

• UPDATE: Events can be excluded from Critical Events check for an individual device only
• UPDATE: Events can be excluded from Critical Events check for a time limited period only
• UPDATE: Configurable mail template for Critical Events Report
• UPDATE: Highlight last response time in grey if workstation has not uploaded data for 1.5 intervals
• UPDATE: Display logged on user in Workstation Monitoring grids

v5.12

• FEATURE: Integration with ConnectWise (with or without MSP plugin)
• UPDATE: Transfer of hardware and operating system information to PSA
• UPDATE: View columns showing Take Control activation, PSA mappings and Alert Settings
• UPDATE: Take Control viewer available from client read-only Dashboard

v5.11.1

• FEATURE: Option to enable Take Control for client "View Only" Dashboard access
• UPDATE: Added asset tracking custom fields to Data Extraction API
• UPDATE: Minor formatting changes to Take Control report
• UPDATE: More defined shading in Wallchart user interface
• UPDATE: Display drive space checks in order of drive letter
• BUGFIX: Envelope sender of e-mail alerts now same as From address
• BUGFIX: More Information dialog for Bandwidth Monitoring can display multiple checks

v5.11

• FEATURE: Take Control
• UPDATE: Accept cmd file extension for user defined scripts
• BUGFIX: Improve text and speed of AV Update check More Information dialog
• BUGFIX: Bandwidth and performance monitoring history report displayed according to time zone of monitored server

v5.9.1

• UPDATE: Specify allocation code, issue and sub-issue in PSA Configuration for automatic ticket creation
• UPDATE: Prompt for allocation code, issue and sub-issue when manually creating ticket
• UPDATE: Exclude clients from PSA Integration
• UPDATE: Specify different ticket priority for 24x7 and DSC checks
• UPDATE: Specify different due date offset for 24x7 and DSC checks
• BUGFIX: Internal account (id 0) now retrieved from Autotask in entity mappings dialog
• BUGFIX: Entity mappings dialog now supports large client bases (upto 2000 accounts)
• BUGFIX: Resolved time zone anomalies in outages grid causing incorrect start, end and duration

v5.9

• FEATURE: Integration with Autotask PSA
• UPDATE: Workstations and Automated Tasks can be added to Wallchart

v5.8

• FEATURE: Added Italian language support
• FEATURE: Site / server uptime charts available in Monthly Reports

v5.7

• FEATURE: Automated Tasks for Servers
• FEATURE: Scripting upload own scripts for use as Script Checks or Automated Tasks on servers and workstations running 8.2 Beta or later.

v5.6

• FEATURE: Automated Tasks on Workstations

v5.5

• FEATURE: SNMP Preset Checks
• BUGFIX: Critical events exclusion list download