Updated: January 29, 2021

About Take Control

Take Control, formerly MSP Connect, is a remote management tool that enables you to troubleshoot and resolve your customer's issues without remotely controlling a user's workstation and interrupting them. Take Control connects directly into the device, enabling you to easily see what is going on with the device and make the necessary changes, completely transparent to the end user.

Take Control is available on N-able N-central servers with a Professional license.

Take Control includes:

  • remote control of macOS devices,
  • terminal services support,
  • session report included in audit trail,
  • detailed system information, including Windows event log (Professional nodes only).

Supported platforms

Take Control is available for devices running:

  • Windows 7 and later,
  • Windows server 2012 and later,
  • OS X (Yosemite) 10.10 and later.

Take Control allows access from Windows to Windows, Mac to Mac, Windows to Mac, and from Mac to Windows.

If a Take Control integrated device remains inactive or offline for over 90 days, N-central will automatically reinstall the Take Control Agent to ensure it is using the latest version. Please be aware that Take Control connections to the device may experience temporary unavailability while the Agent is reinstalled.

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