Install the Take Control viewer

The Take Control viewer needs to be installed on the remote device to enable you to connect to it. Once installed, you can connect to the device and perform a number of tasks to monitor the device and correct any issues in real time.

The installation process occurs on the first instance of use of the Take Control connection to a device.

  1. Click ViewsAll Devices.
  2. Click the name of the device .
  3. Click Remote Control in the upper-right corner of the window and click Take Control.
  4. Download and run the installer, and install the Viewer.
  5. After the installation is complete, Launch the viewer.

A request to the newly installed protocol handler is passed to the browser. For future support sessions, Take Control establishes an immediate connection.

When using Google Chrome v77 and later, you will not be prompted to "Always open these types of links in the associated app". Instead you will need to confirm opening Take Control each time you launch a Take Control session. This is not a limitation with Take Control, but rather the way Google Chrome has implemented its browser protocol handler.

Depending on the browser you are using, you must accept the request in a pop-up window or dialog box to proceed.

If a device's agent is offline or not communicating with N-able N-central, the option to remote control the device using Take Control will still be available. The Take Control agent and N-able N-central agent services run independently of one another. This enables you to perform remote maintenance if needed even if the agent is not online. In these cases, the Remote Control button will be yellow and you can hover over the Remote Control button to view more information about the connection, such as when the last Take Control Heartbeat was detected. If the button is gray, then remote control is disabled for that device.

Specify proxy settings during installation

When installing the Take Control viewer, you can configure proxy settings.

  1. Navigate to your Take Control download folder.
  2. Shift + Right-click the folder and click Open Powershell window here.
  3. Run the installer with the following parameters:

/S /R /MSPID <MSPID> /proxy /proxyport 3128 /proxyusername /proxypasswd <password>

You can obtain the MSPID from the BASupSrvc.ini file located on a device that already has Take Control installed.