Take Control log files

Use the Take Control log files to troubleshoot issues with the connection. Logs are available for the viewer, the agent, and agent installer for Windows, macOS, and Linux.

Windows

Viewer C:\Users\USER_NAME\AppData\Local\MSP Anywhere for N-Central\Viewer\Logs
Agent

C:\ProgramData\GetSupportService_N-Central\Logs - Processes with privileges

C:\ProgramData\GetSupportService_Common_N-Central\Logs – Processes running as user
Agent Installer ServerAppletServiceInstaller-N-Central.install.log

Located in the %TEMP% folder of the user account used for the installation, most likely, SYSTEM.

macOS

Viewer Users/USER_NAME/Library/Logs/MSP Anywhere/Viewer N-central
Agent Daemon: /Library/Logs/MSP Anywhere Agent N-central

Processes running in user mode: /Users/USER_NAME/Library/Logs/MSP Anywhere Agent N-central
Agent Installer /Library/Logs/MSP Anywhere Installer

Linux

Viewer (Operator device via Wine) /home/$USER/.wine/drive_c/users/$USER/AppData/Local/MSP Anywhere for N-central/Viewer/Logs (where $USER is the active Linux username)
Agent (Remote endpoint)
  • Standalone Agent: /opt/tkc_agent_ncentral/log Unified Framework Agent
  •  (UFA):
    • Core logs: /opt/msp-agent/logs
    • Component logs: /opt/msp-agent/components/<component name>/<component version>/logs