<<<<<<< Updated upstream Uninstall Take Control

Remove Take Control remote control from a device. You can uninstall Take Control from all devices system-wide or from individual devices.

Agent Upgrade Required
If you uninstall Take Control on a system running a 10.2.x agent and then upgrade the agent to 11.0, the uninstall will not succeed. You cannot uninstall Take Control on systems with a 10.2.x agent.
You must have the latest version of the 11.0 or higher agent before you uninstall Take Control on systems running 11.2.

System-wide

  1. Click Administration > Defaults > Remote Control Defaults.
  2. Locate the Default Connection Type list, locate the device profile and click the check box for it. For example, Workstations - Windows.
  3. Click to clear the check box for Install Take Control.
  4. Click Save.

Single device

  1. In , click Views > All Devices.
  2. Click the link for the device.
  3. Click the Remote Control Settings tab.
  4. Click to clear the check box for Install Take Control.
  5. Click Save.

Entire device class

  1. At the SO Level, click Administration.
  2. Click Defaults.
  3. Click Remote Control Defaults.
  4. Select a Device Class where you have Take Control as the default remote support tool selected.
  5. Click to clear the check box for Install .
  6. Select both of the options Propagate these changes to Customers/Sites : and Propagate these changes to existing devices :.
  7. Click Save.

When Take control is uninstalled, the next available remote control management tool is set as the default for devices. Take Control will no longer be available for use.

Whenever you move the pointer over the Remote Control selector in the Device Details, Active Issues, or All Devices views, a message appears informing you that Take Control is not configured for the device.

Check out the following Troubleshooting Guide topics for additional information:

Internal notes: Reviewed by Ginette - Removed published date. May 2025

======= Uninstall Take Control

Remove Take Control remote control from a device. You can uninstall Take Control from all devices system-wide or from individual devices.

Agent Upgrade Required
If you uninstall Take Control on a system running a 10.2.x agent and then upgrade the agent to 11.0, the uninstall will not succeed. You cannot uninstall Take Control on systems with a 10.2.x agent.
You must have the latest version of the 11.0 or higher agent before you uninstall Take Control on systems running 11.2.

System-wide

  1. Click Administration > Defaults > Remote Control Defaults.
  2. Locate the Default Connection Type list, locate the device profile and click the check box for it. For example, Workstations - Windows.
  3. Click to clear the check box for Install Take Control.
  4. Click Save.

Single device

  1. In , click Views > All Devices.
  2. Click the link for the device.
  3. Click the Remote Control Settings tab.
  4. Click to clear the check box for Install Take Control.
  5. Click Save.

Entire device class

  1. At the SO Level, click Administration.
  2. Click Defaults.
  3. Click Remote Control Defaults.
  4. Select a Device Class where you have Take Control as the default remote support tool selected.
  5. Click to clear the check box for Install .
  6. Select both of the options Propagate these changes to Customers/Sites : and Propagate these changes to existing devices :.
  7. Click Save.

When Take control is uninstalled, the next available remote control management tool is set as the default for devices. Take Control will no longer be available for use.

Whenever you move the pointer over the Remote Control selector in the Device Details, Active Issues, or All Devices views, a message appears informing you that Take Control is not configured for the device.

Reinstall Take Control Viewer (Windows)

  1. Uninstall Existing Viewer

    1. Go to Control Panel > Programs > Programs and Features.

    2. Select Take Control Viewer for and click Uninstall.

  2. Delete Leftover Files (if any)

    1. Delete the folder:

      C:\Users\USER_NAME\AppData\Local\Take Control for N-able N-central

  3. (Optional) Reboot the device.

  4. Reinstall Viewer via N-central

    1. Log in to UI and go to the target device.

    2. Click Remote Control > Take Control.

    3. Follow the 3-step popup:

      1. Download the Viewer installer.

      2. Run the installer.

      3. Click Launch Take Control.

Check out the following Troubleshooting Guide topics for additional information:

Internal notes: Reviewed by Ginette - Removed published date. May 2025

Internal notes: Reviewed by SB - Added info from KB on reinstalling TC as per UXBB-1363. July 2025

>>>>>>> Stashed changes