Unable to uninstall Take Control MAC

Last Modified

Tue Aug 06 09:12 GMT 2024

Description

  • After removing the agent from MAC computer Take Control may not uninstall correctly and get pop up window regarding Take Control and cannot remove.

Environment

  • N-able N-central

Solution

To resolve this issue, please execute following steps:
  1. On the macOS device, navigate to Finder > Application > Utilities > Terminal App.
  2. For Automatic Uninstall, run the following command:

    • sudo /Applications/MSP\ Anywhere\ Agent\ TakeControl.app/Contents/Resources/MSP\Anywhere\ Helper -uninstall

  3. For Manuel Uninstall, run the following commands:
    • launchctl unload /Library/LaunchAgents/MSPAnywhereServiceConfiguratorN-central.plist
    • launchctl unload /Library/LaunchAgents/MSPAnywhereAgentPLN-central.plist
    • sudo launchctl unload /Library/LaunchDaemons/MSPAnywhereDaemonN-central.plist
    • sudo launchctl unload /Library/LaunchDaemons/MSPAnywhereHelperN-central.plist
  4. Uninstall the Take Control Agent (macOS) just like you would do to any other program or application on macOS by moving the application to Trash.