Provide assistance to your customers

There are multiple ways you can use Take Control to interact with your customers, and other technicians in your company. Start a support session to access a customer's computer remotely. Make voice over IP calls when you need to speak directly to a customer or another technician within your company. Access log files for both internal and customer issues, and transfer files during a support session.

What do you want to do?

• Learn about the Technician Console
• Download and install the Linux Console
• View pending support requests
• Access My Computers
• Chat with customers and colleagues
• Make VoIP calls to customers or colleagues
• Access the Take Control Remote Viewer during a support session
• Remotely access your customers' Windows devices
• Remotely access your customers' Mac devices
• Remotely Access your customers' devices with the Take Control mobile app
• Remotely access Android and iOS devices
• Use the System Shell to support your customers
• Learn more about the status bar
• Access Log Files
• Configure Port Forwarding
• Transfer files during a support session
• View a customer's system info during a support session