Remotely access your customers' devices with the Take Control Mobile app

Use the Take Control mobile app to access your customers' devices and launch a remote support session directly from your phone or tablet. Download the mobile app from the Apple App store or from the Google Play store for Android devices.

After logging into the app, you can view the My Computers list containing all your customers' devices where the Agent is installed. Select any device from the list to view it's information and click Connect to start an unattended support session from your mobile device.

During a support session, use the links at the bottom of the page to switch between the Session Details/Chat window, Remote Desktop, System Shell and System information tabs.

Select the Remote Desktop tab and use the links on the left to access:

  • Lock/Unlock screen
  • Keyboard and shortcuts
  • Commands menu
  • Full screen mode
  • Password Secrets Vaults
  • Passportal

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