Send commands to the remote computer

The Commands menu contains the following actions that send an order to the remote computer :

• Windows Commands – Execute Windows commands to easily access areas like the start menu, search bar, or settings bar.
• Show Blank Screen – blank the remote monitor to protect the confidentiality of the remote control operations. Do not use this feature on CRT monitors.

Blank screen functionality depends on the hardware configuration of the remote computer. Not all video cards, monitors, computer types, motherboards, or BIOS support the drivers used by "Take Control " to blank the remote screen. Where there is a hardware compatibility issue, the remote screen is not blanked and will continue to display content. Systems that may experience issues include Virtual Machines and those with a high-refresh rate.

• Block Remote Keyboard and Mouse – disables the physical keyboard and mouse of the remote machine. For security reasons, remote users can press CTRL+ALT+DEL to override this command.
• Unlock Remote Device – locks the remote Windows session. This option is only available on the Agent.

Separate from the Commands menu, but available in the Remote Desktop drop down menu:

• Send CTRL+ALT+DEL – sends the CTRL+ALT+DEL command to the remote machine. This option is available on the Agent only.
• Lock Remote Operating System – locks the remote Windows session. This option is only available on the Agent.

What do you want to do?

• Change visualization options during a support session
• Configure a customer's monitors during a support session
• Interact with the remote computer during a support session