Access Log Files

Log files are crucial to help diagnose issues that occur for your customers. They are also helpful when technicians experience issues and need to contact Take Control's support, provide the Console log files, in addition to the issues pertaining to the remote Applet, or to the remote Agent.

From the icons on the left side of the Technician Console, select the Session Options menu and at the bottom of the menu click Show Log folder.

With version 7.00.43 of the Technician Console, the Take Control Logs are stored in two different paths. One path for the logs of any processes running with high privileges, and another path to store logs from processes running as user.

Default Paths

Processes with privileges - C:\ProgramData\GetSupportService\Logs

Processes running as user - C:\ProgramData\GetSupportService_Common\Logs

Instance Paths

Processes with privileges - C:\ProgramData\GetSupportService_InstanceName\Logs

Processes running as user - C:\ProgramData\GetSupportService_Common_InstanceName\Logs

What do you want to do?

• View pending support requests
• Provide assistance to your customers
• Remotely access your customers' computers