Chat with customers and colleagues

Use Take Control to chat with your customers or coworkers. A direct line of communication allows the customer to explain their issue, and gives the technician a better understanding of how to fix the problem. Technicians can talk with customers during a remote session, with potential customers before a remote session, and with coworkers.

What do you want to do?

• Chat with customers during a remote session
• Chat with colleagues
• Use the out-of-session chat option