Direct device support

Direct device support provides help desk services without interrupting the user’s workstation. It includes tools that let you troubleshoot and resolve issues without taking full remote control.

These tools connect directly to the device, allowing you to view its status and make changes transparently to the end user. You’ll find the direct support tools in the Tools tab for each device in N-central.

Enable Direct Support

1. Go to Views > All Devices and click the Network Devices tab.

2. Select the device Name.
3. Go to Settings > Properties.

4. Select Enable Direct Support.

5. Choose Save.

When in a Direct Support table view, for example Applications, select the column options button (three vertical lines) at the far right of the column titles to customize the displayed columns.

What do you want to do?

• Manage services on a device
• Monitoring Windows services on a device with N-able N-central
• View the system processes
• Stop and start processes
• Change the priority of a process
• Monitor the processes on a device with N-able N-central
• Review and modify the Registry
• View the applications installed on the device
• Approve software patches for applications
• Remove applications from a device
• Review the start up applications
• View managed printers connected to the device
• Manage print jobs
• Print a test page from a device printer
• Delete a printer from a device
• Use the command prompt on a device
• Manage files on the device
• Run an automation policy or script