View the system processes

The Processes tab in the Direct Support interface displays the applications, programs, and processes that are currently running on the managed device and what memory, disk and CPU resources they are using. This enables you to monitor the target device's performance to troubleshoot an issue as well as manage programs or processes that may no longer be responding.

This feature is only available for managed Windows devices with N-able N-central agents installed.

Similar to the Windows Task Manager, the Processes tab displays processes that are currently running on the managed device, including services and processes run by other user accounts.

Direct Support Processes enable you to:

  • Display detailed information about individual processes including DLLs used, Windows Registry keys, and thread information.
  • Start a new application or process running on the computer.
  • End an application or process that is currently running on the computer.
  • Modify the priority of an application or process to affect memory allocation.
  • Monitor processes or applications to take advantage of Notifications, Self-Healing, and Reporting functionality.
  1. Click Views > All Devices.
  2. Select the Network Devices tab and click the Name of a device.
  3. Click Tools > Processes.
  4. Click the expand arrow icon () to display detailed information.

For 64-bit versions of Windows XP and Windows Server 2003, the full list of DLLs for 32-bit processes cannot be displayed. For 32-bit processes running on these operating systems, only the following DLLs appear:

  • Wow64.dll: Core interface to the Windows NT kernel that translates between 32-bit and 64-bit calls including pointer and call stack manipulations.
  • Wow64win.dll: Provides appropriate entry-points for 32-bit applications.
  • Wow64cpu.dll: Manages the processor switching from the 32-bit to the 64-bit model.
  • Ntdll.dll: 64-bit version.

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