Helpdesk and Ticketing

MSP Manager has multiple ways to track your time, and create and manage tickets for your customers.

What do you want to do?

• Track your work with Helpdesk tickets
• Manage tickets from the Helpdesk Workspace
• Set up ticket routing
• Learn about ticket actions
• Automate your helpdesk with Workflows and routing rules
• Configure your ticket mailbox
• Set up the Customer Portal
• Use Ticket Timers and Quick Tickets
• Create custom ticket statuses
• Search for tickets locally or globally
• Use grace period rounding for time entries
• Organize your tickets using ticket queues
• Enable Customer Portal Users in bulk
• Archive tickets