Search for tickets globally or locally

Use the search field at the top of the different ticket list's in your Workspace or Main Helpdesk view to search for tickets.

From a customer's Ticket List, click the search icon at the top of the ticket list to open the Ticket Search field.

If you are searching for tickets by ticket number, enter the ticket number and press CTRL + ENTER. This looks for a single match and opens the ticket editor for that ticket.

Full text searching applies to both Ticket lists and Archived Ticket lists. Searching anywhere else in MSP Manager returns local results for whatever is visible in the list or widget where you are searching.

What do you want to do?

• Track your work with Helpdesk tickets
• Manage tickets from the Helpdesk Workspace
• Set up ticket routing
• Learn about ticket actions