Configure your monitored ticket mailbox

The initial configuration of your monitored ticket mailbox is a crucial step in setting up your MSP Manager account. Create a Microsoft 365 or IMAP enabled mailbox to receive reported issues and requests from your customers via email.

Combine your ticket mailbox with workflows and routing rules and configure your ticket routing settings so that emails from your customers to are automatically converted to tickets, and assigned to the correct customer and technician within your company.

If your company uses more than one email address for support, you can create multiple mailboxes for each address and assign them to specific customers. Choose which mailbox you want to send responses from when emailing customers from inside a ticket.

You can also configure your mailbox reply settings to ensure full control over email security, and avoid issues with DMARC and DKIM authentication. This ensures MSP Manager mail is safe.

What do you want to do?